| You are currently not logged in. Logon or register to access more features. Vision-Riders.com is a FREE service provided by Victory Riders Network. | |
|
| |
 If Victory reads this site read thisJump to page : 1 2 3 4 5 Now viewing page 3 [25 messages per page] | View previous thread :: View next thread |
| Discussion -> Vision Discussion | Message format |
markrdell |
| ||
Puddle Jumper Posts: 6 Celina, TX. | Teach, You have slowed me down a bit. I rode the Vision Tour / Harley Limited and Goldwing last Saturday. I'm nearly sold on the Vision for a number of reasons, but you have now got me a little skittish. I'm sorry to hear about your "factory" problems. I have a suggestion if I may....I have solved a few problems in recent years going about it from a different angle. E-mail the customer servive boss or owner relations vice president or whatever they call it explaining everything that has happened and your next move with the lawyer. Do it in a very civil manner and give them a reasonable date by which you exect a response. Here is the kicker. Do some research on the web and send it to every "Victory" or "Polaris" email you can find....president, vice-presidents, national sales reps, district sales reps...etc. Enlist the "help" of your dealer with the emails... Also explain in your e-mail that you have documentation and receipts (hope you have) for every thing and when you get your lawyer involved you are also going to try to get your local television stations consumer awareness segment involved. In my experience you will at least get a response. I got a brand new 65" JVC television delivered and set up in my house by Best Buy and the "other" piece of crap removed. The dang thing is so pretty and rides so much better than the others I may just take my chances anyway. The 2009 I'm looking at has a 5 year warranty with it that I think is factory, but I'm not sure if that is good or bad any more. I wish you luck..... mark | ||
| |||
| rlreed |
| ||
Cruiser Posts: 212 Tavares, Fl | Apparantly Victory's customer service has always sucked. I have a buddy who thought I was nuts when I bought my Vision. He bought a Victory when they first started building bikes. He said they had a known problem with the transmissions locking up and his was one of them. If he remembers right he spent around 6 grand on the bike and Victory out of the goodness of their hearts reimbursed him half. He's bought Harleys ever since... I had a heck of a time getting my radio system and gas tank replaced, no thanks to Victory... The radio reception still sucks, if you change chanels on the handlebars up is down, down is up, volumn up changes the stations and so on. I finally gave up and ride listening to the road....Like AJ, I'll stay with an American bike but it won't be a Victory...... | ||
| |||
| varyder |
| ||
Visionary Posts: 8144 New Bohemia, VA | Even after reading these post highlighting the negative aspect of victory or the vision does not sways my decision to go with a first run bike. This is my first victory and I find it so reliable and comfortable it has turned me into an everyday rider. Edited by varyder 2009-10-11 10:44 PM | ||
| |||
| rlreed |
| ||
Cruiser Posts: 212 Tavares, Fl | I still like the bike, its the best riding, best handling bike I've owned. I've had several Goldwings since 77, a Kaw Vulcan 1500, a Yamaha Venture and a couple of Harleys in there. I've traveled extensively, in every state including Alaska and Hawaii putting several hundred thousand miles on bikes most towing a Bunkhouse popup. I'm not a Harley fan by any stretch of the imagination...I have never had a problem getting warranty work done before the Vision. I am so tired of dealing with Victory I refused to buy the extended warranty, I'll deal with any problems myself, in fact I refuse to buy any new Victory accessory. I intend on holding onto the Vision for a long time but I'll not deal with Victory again... | ||
| |||
| SrBiff |
| ||
Cruiser Posts: 55 Las Vegas, NV | I just don't get it. My bike is 14 months old. It runs great. I've had one problem: I was riding it and lost the back brakes. The dealer had no clue what caused it but bled the rear and it had a ton of air in it. Since then, she's run perfectly. Teach, i totally and completely believe your problems. I guess (so far), I've been lucky. If I were you, I'd call the Feds on this. A headlight failing is a major safety problem. For god's sake, Toyota has to recall hundreds of thousands of cars because their floor mats could move and cover the accelerator. A bike with no headlight? instant recall. I love my bike and I love the Victory line. However, NO CUSTOMER should have to go through this! For crying out loud, this isn't a cheap bike. It's supposed to be the ultimate touring machine! | ||
| |||
| bigwill5150 |
| ||
Iron Butt Posts: 725 Reno County, KS | I'm with you Reed. I won't deal with another Vic. even though she is the best bike I've ever owned. I would love to have her the rest of my life but she won't last. It's going to be a bitter sweet end to be sure. I just talked another friend out of a vic. (8 ball). The CS is not there for an investment of this magnitude. No one in their right mind would knowingly go all in on a vehicle this advanced without any support. | ||
| |||
| Cometman |
| ||
Tourer Posts: 520 Simi Valley, CA | From a few weeks ago... Toyota Motor Corp. said Tuesday it will recall 3.8 million vehicles in the United States, the company's largest-ever U.S. recall, to address problems with a removable floor mat that could cause accelerators to get stuck and lead to a crash. The recall will involve popular models such as the Toyota Camry, the top-selling passenger car in America, and the Toyota Prius, the best-selling gas-electric hybrid. I guess I am a lucky one, I own a Toyota Highlander- that too was involved in the 3.8 million vehicle recall. But my Vision runs great! Tim | ||
| |||
| Moose |
| ||
Puddle Jumper Posts: 5 | varyder - 2009-10-06 10:16 AM Easttexasrider - 2009-10-06 10:18 AM I love my Victory but Polaris needs to pay attention to forums like this because many potential purchasers will be swayed against Victory based on owner feedback. It's the internet age and I believe that most people who can afford $20,000 for a new bike will also take the time to research the quality of the service and warranties. e.tx.rider, as logical as it might sound, even forums such as this one really is no more than venting and sharing and sharing of information that may or may not be substantiated. When I had a complaint with Victory, I went to my dealer and they were able to resolve it. But nothing can be resolved unless you go through the channels, and if that does work, folks such as BBB and lemon laws and laywers are there to work on a solution, not a forum in cyper space. At best this is no more effective then the ad in a newspaper where only a few people read it. And by the way, I'm curious as to why it can be assumed that about 10 or 20 disgruntled people on a forum out of thousands of satisfied owners that don't frequent the forum would make anyone change the way they do business. It doesn't matter if I talk bad about victory as there is 20 people that is talking good about the product and the company. And for the record, I'm one of the many that find Polaris, Victory and the Vision a superior product for being such a young company. In all honesty, I hope that when all is said and done, that those who have had problems with Victory will find themselves settled out with Victory and is satisfied by going to another product if that is what they chose to do. And one last point is, prior to purchasing my first Polaris product, the Victory Vision, I did internet searches on Victory, and despite any negative comments, the positive comments were overwhelming to the superiority and quality of the motorcycles. Of course, the Vision was a first run product that had not been fielded tested and I considered the "don't buy the first one" mentality. But you know what? I did and have never regretted it and even find it cool to be part of motorcycle history and have 54,800 on the clock and the bike is running fine. I even do my own maintenance when I can and do not find it intimidating. Maybe back in the day this might have been true but with the advent of forums such as this, most prospective shoppers will do research on a product such as this prior to buying. I know I have researched Victory since I found out about them. I am unimpressed with their customer feedback process from everything I have read. Why would I want to purchase a product when I know the company will not support me after the sale? I am still weighing my options and in todays economy, every company needs to be concerned with consumer feedback. If they are not willing to do what is right about a head light or radio, what will they do when and if I experience other more expensive things? I know I fully use customer feedback on all the products I want to buy. Customer feedback is what I used to purchase my last GPS. Where there problems with all items? Yes, but how did the company respond? $20k is a large investment for me. I am not concerned with some salesman tells me, I want to talk to the customers. I cant justify the numbers but you would have to agree that negative feedback on a company causes people to pause in their purchase and worse takes them to another company to spend their money. I have read numerous threads on this forum alone by people doing research on the vision. What do they think when they read threads like this. Just my opinion. | ||
| |||
| varyder |
| ||
Visionary Posts: 8144 New Bohemia, VA | What I read up about a product and I read forums such as this, as I did before I bought my Vision is I take everything with a grain of salt. Vision-Riders is not customer feedback. I do not personally know any of these people, well, now some, so I don't know if you really ride a Harley and you're making stuff up just to give Victory a bad name or you are geniunely one of the few who is having problem. Before I bought my first Victory I read the negative comments, tore them apart at my house, even went to the other brand's site and read the negative comments, tore them apart at my house also. What I figured out is that SOME people had problems, and SOME people didn't like Victory, at all, or didn't even liked the SPACEY looking BOZO Vision. But I took life expriences that says that not everyone will like what I like. I read articles, Polaris's website, riders articles with pictures, specifications, the dealer, and face to face with owners of a Victory motorcycle. During my research time, when I would be at the Victory dealer and the wrench would almost always be talking to a Harley dude on the phone that was fed up with the motor company and their service and wanted them to fix their HD. One guy had his under warranty and didn't even want to take it to the HD dealer. Just an illustration of what led me to dive in, but it was NOT a forum in the context of the issues and problems, but the overwhelming number of favorable comments that substantiated the articles and what Victory was claiming as well as those owners that told me things face to face. When I do my research to buy a product, I go to the SELLER's website and read the comments, and there again, compare the number of disatisfied with the satisfied and I make my decision from there. Thus, in the case of my Vision I undoubtly made the right choice. Again, don't be expecting Mr. Mark to call you tomorrow because you put a post on Vision-Riders about how bad you were treated by Victory or how much problems you have had, that's all I'm saying... Edited by varyder 2009-10-12 3:43 PM | ||
| |||
| Wizard523 |
| ||
Tourer Posts: 506 Woodland Hills, CA | There are clearly a lot of very frustrated opinions on this subject (including me), and I'm sure all have valid points. I, for one, went into the purchase of the Vision in its first year knowing full well that you should wait 3 or 4 years to get the bugs out. And yes, I have had problems; not anything earth shattering, but some very frustrating issues nonetheless. My issue is with Victory/Polaris, and not with any problems I may or may not have had with my bike. I think the point of this entire post is the horrendous lack of customer support on the part of Victory, and in some cases, its dealers as well. Like others have done, I tried going through channels. When my dealer could not solve my problems, he told me to contact Victory directly, which is very difficult at best (as those who have tried already know). But I tried both in writing and by phone, yet the response I continued to get was to talk to my dealer. It seems Victory does not want to talk to its buyers directly. My dealer in turn would only tell me how hard it was to get a hold of Victory, and how he had to stay on hold for long periods of time just to get an answer that would not solve the issue. From what I have read on this forum, some dealers seem to know how to deal with Victory, and some do not (or do not really care). I think that those dealers who specialize in Victory seem much better equipped to deal with Victory than those for whom Victory is a sideline, but that is just an opinion based on some general observations. Anyway, there probably is not a forum on any bike, or other product for that matter, that is not filled with buyers who have had major issues with the product. Those of you who have read any my previous posts know I was (and still am) a Harley rider (and owner), and Harley is no different than Victory in terms of complaints about their products. Yes, you can hear many of the same issues with Harley, but if Victory wants to really compete with Harley, they not only have to make superior bikes, but need to provide better factory and dealer support. Harley is an icon which is one reason why they can be lazy about this issue (although I would say the same thing to Harley about customer support), but Victory does not have that luxury. Anyway, I don't know about anyone else, but my issue is not with my Vision, but with Victory and Polaris, who seem to not care about the customer. This opinion is not based on reading this or other forums, but based on my personal experience with both dealers and Victory. And that is MY issue. If Victory was actively involved in at least TRYING to resolve my issues, things wouldn't seem nearly as bad. I love my Vision; it is overall the best bike I have ever ridden. But no matter how good a product may be, customer support is what keeps me coming back. I am not sorry I purchased my Vision, only sorry that Polaris/Victory has such a lousy attitude towards its customers that it won't even allow you easy access directly to them to get questions answered. How sad! Its unfortunate when such a poor attitude results in customers so unhappy that they have to resort to venting on sites like this, and even talking about lawyers (myself included). I don't think it is realistic to expect Victory to get worked up over ever issues listed in this, or any, forum. But I do think they should be reading past those specific issues, and seeing that they have some very unhappy customers, and should step up to the plate and do something about it. The Vision is great bike, as I am sure are many of the other Victory models. But Victory needs to listen to what its customers are saying, and at least look like they are listening. Perception is everything, and from what I can tell, they don't seem to care what perception their average customer has. I hope Victory DOES read these forums, but given its apparent lack of concern for its customers, I doubt it. It may be that this forum is just a vehicle for us to vent as some have suggested, and if that is the case, that is unfortunate. But I am hopeful......... | ||
| |||
| Teach |
| ||
Visionary Posts: 1436 | varyder, I guess some folks expect more from a manufacturer, while others are willing to turn a blind eye. For example I'm major league pissed over a headlite thats been changed 3 times and the run around where Victory hasn't FIXED the issue yet. ALL the headlites are bad, including yours, Victory knows this but hasn't done ANYTHING to remedy the bad lite. It is a safety issue and should have been corrected a long time ago. Radio issues.... Tons of them right here and STILL no resolution. So two new model years, two new radio's and still they haven't fixed the radios from the 08's. You've had popping from the start, has Victory stepped up and sent a factory rep out to fix your bike? Nope didn't think so. You seem to be alright with that sort of response from Victory, hell you tend to defend their poor customer service, quality control, etc... and that is FINE for YOU. The point is I could care less who bitches about some Harley on some other forum. Just because someone gets treated like crap by another manufacturer doesn't give Victory a free pass to treat its customers like crap. That might mean something in your book but in mine two WRONGS don't equal a right. Just two wrongs. I'm sorry this point keeps slipping past you, but again I really am not looking for any support from fellow riders. If you are content, thats great and I'm happy for you. I sure hope you get a complimentary cleaning kit for your efforts. Oh and I'm no HD plant. How small to believe anyone would resort to such petty crap. That is truly a sad statement when it is implied someone having issues might be a plant. With Harleys sale numbers they need not worry about Victory. | ||
| |||
| bigwill5150 |
| ||
Iron Butt Posts: 725 Reno County, KS | TEACH: Exactly. I just talked another aquaintance out of considering a Victory today after a funeral. He was pricing a Cross Roads because of the price that King's are running for. I wouldn't pi$$ on Victory HQ if it were on fire. That really upsets me becuase I have so much of myself invested into this bike. I could'nt give a damn about HD, Toyota, Dodge, Jeep or any other mfg when I'm on this forum. I called my truck dealership up because of a problem I have with my cruise control and they told me to bring it and they'd fix it. That's exactly the response we all should get when ask Victory to fix mfg defects on these bikes. As far as I can see, my warranty ended the second I pulled off the showroom floor. The ext. contract that I bought was just money I pi$$ed away. I'm open to any mod on any part of my bike at this point because I know I've been hosed on the warranty anyway. Tear down the motor and install performance parts? Hell yeah, who cares about the supposed warranty!!!?? Victory may not take a look at the website but they sure as hell have potential customers that do and I want them all to know the BS that they'll face when they inevitably will need support. What's most shameful about this whole ordeal to me is that this is an "American" company treating it's constituents this way. | ||
| |||
| varyder |
| ||
Visionary Posts: 8144 New Bohemia, VA | overall my point is missed, but that's okay too. my only point is from any perspective, unless you go and literally stand on their front step with your problem, it will probably never get fixed. Making countless post on a forum is not the venue that replaces standing on their front door. Had I not found my crappy exhaust gaskets myself, I would have been going to Victory some way. But I also had another issue and it was I was not willing to trade off riding to prove my point of unexceptable manufacturing procedures that may have only affected my bike and mine alone. I'm a happy customer now, knowing more about my bike then if I had insisted for them to fix it and being without my bike for an unknown period of time, my choice. I do sympathize with you Teach and with all those that have a problem with their bike and I hope your pursuit to make a point to Victory will make them all the better or shut them down if it widespread. I've not settled for anything less than a great ride and that is what I've got beyond my expectations. On a further note: My audio control on my left bar is original, radio had one upgrade, headlights, original, as well as everything else, san saddle bag doors. My bike is continually outside and has been for nearly two years, getting rained on, etc and everything still works fine. Got it at 55,800 miles tonight, so why should I be disgruntled. If anyone should have a crappy bike loaded with problems it should be me. Usally, everything I touch turns to crap, but the Vision is proven Varyder proof, certified after 21 months. Again, I'm with you, I hope Victory steps up to the plate and fixes your problem. Edited by varyder 2009-10-12 8:55 PM | ||
| |||
| Mongo |
| ||
Cruiser Posts: 153 Newnan, GA | As a perspective buyer I waiting to see what happens to you. How Honda and the dealer has treated me is why I'm backing away from the Wing Teach - 2009-10-05 4:17 PM Not only will I never purchase another Victory but I'll do everything in my power to make sure nobody I know does either. Here is the run down for anyone who really cares to know. I had the headlite replaced 3 times already and the 4th is bad. It was reported on th factory warranty but for some reason got turned over to Polaristar. Basically the dealer got stuck paying for the last headlite and installation. The new one went bad in a month and Polaristar says they'll provide a new headlite in "good faith" but I'd have to pay for the install. So they don't even warranty their own, pathetic (this fight isn't over yet). Second as most know I've had radio problems since day 1. I've played the game of this download and that with NO resolution to the problem. AGAIN the new radio was requested under the factory warranty, BUT again Victory said to wait for the new download which would correct my radio issue. HOWEVER if it didn't they would replace the radio. Well the download did NOT fix the problem and the radio has been dead for 2 months. The NEW radio was on backorder, due in on September 25th, with an AUTHORIZATION number. Well today it still was not in so the dealer called. You guessed it MORE RUN AROUND. Victory has passed the buck to Polaristar AGAIN, and added a new twist in that the dealer must go through the radio supplier. They want the radio pulled and sent to them. Once received WITH a check for $175 they'll send the dealer the replacement radio. Oh and they'll credit the ZERO deductable warranty the $175??? I'm done! I'll be getting a lawyer tomorrow, taking out an add in the paper telling my Victory story and Victory can kiss my butt. In 40+ years of riding I have never had so much run around to fix what should be fairly simple stuff to get fixed. For you folks that love your bike, haven't had an issue, great and I'm happy for you. But god help you if you ever do, what a cluster. Oh and anyone who says its the dealer; Sorry NOT the case. During every one of these gaggles I've been on the other end of the speaker phone listening in and it isn't the dealer, its Victory. So if you are from Victory and you are reading this feel free to pipe on in or better yet give me a call. I'd love to hear how you cover your product. | ||
| |||
| bigwill5150 |
| ||
Iron Butt Posts: 725 Reno County, KS | Minimum characters. Do not post to antagonize. Edited by bigwill5150 2009-10-13 12:06 AM | ||
| |||
| g1nomad |
| ||
Tourer Posts: 562 SC, Bluffton | Teach - 2009-10-12 6:41 PM ALL the headlites are bad, including yours, Victory knows this but hasn't done ANYTHING to remedy the bad lite. Teach, is the outside that cracks you are referring to, or the bulb on the inside?? I want to know what I need be on top of. Thank you, and sorry for all you problems. I for one won't ever add on the wiring harness for the CB/Intercom 'cause I think it has freaked out to many other's Vision radio brains. Did you add that on as well? Herb | ||
| |||
| Miles |
| ||
Tourer Posts: 548 Mount Vernon, WA United States | Yeah.. I know I've said it a zillion times... but in response to "Victory doesn't stand behind your bike".... I respond with Victory didn't sell you your bike. A reseller, a dealer sold you your bike. I believe Victory should stand behind those who buy their bikes. Unless you are a dealer, you didn't buy a bike from Victory. That's the disconnect.. If the DEALERS all got together and complained about an issue, it would likely get resolved rather rapidly... A bunch of people who bought bikes from dealers... just play into the stereo-type that people who post on forums have nothing better to do than whine... Sorry.. but that's just the way it is. | ||
| |||
| Mfoster |
| ||
Cruiser Posts: 205 | I have tried to read through these, but I give up... HERE IS THE QUESTION: **** Is this an aftermarket warranty extension issue with a third party OR is this under the factory warranty?***** If it is a factory warranty, then Victory should fix it. Period. If it is an extended warranty, then it is NOT Victory's deal anymore, it is a risk/reward issue of supply and demand on an extended warranty that probably does not cover headlights. Period. Where is the problem? Is everyone debating this issue clear on exactly what and who is being debated? I have asked three times and no one clarifies the debate. If the bike had problems while under the factory warranty that were not fixed than bashing the company would be appropriate. But how silly will we feel if that is not what is happening? Can anyone (Teach) clarify who the actual culprit is? | ||
| |||
| Teach |
| ||
Visionary Posts: 1436 | Let me try to address each in turn. g1nomad, if you look at the top edge of the headlite lense you'll see a couple grid lines (suppose to be there). But if you look closer you'll see some smaller fractures in the lense between the grid lines. You'll also notice two notchs where they broke the headlite lense from the mold (one each side). Neither of these are a big issue. What is the issue is the entire upper lense edge begins to separate from the inside housing. You'll know this is happening as what looks like a chrome strip behind the upper lense begins to look foggy or smoked. Shortly after you'll begin to notice water has entered the headlite assy (fog inside lense and droplets of water). Miles, yes my dealer sold me the bike, Victory made it and warranties said bike. They (Victory) have repeatedly put off a FIX while I waited for some new this or that that did NOT fix the problem. Thats Victory's fault, not the dealer. The dealers are warranty replacing headlites and asking Victory when a RESOLUTION can be expected. Victory's answer is to replace the headlite assy with the same bad part and then pass it on to Polaristar who won't warranty the part. Sorry I' love to blame someone other than Victory, but this IS Victory's issue not the dealers. Mfoster, this is kinda hard to explain. Under the factory 12 month warranty Victory pretty much will repair/replace anything. However in cases when they don't have a fix they keep pushing bandaides. For example bad radio reception; download after download that do NOT correct the problem. Then pass the buck to Polaristar to replace a radio that should have been replaced 15 months ago. The other problem is parts replaced under warranty are NOT warrantied. So my headlite was replaced numerous times under the factory warranty and victory knows the headlite assy are defective. As soon as the factory 12 months is over they no longer warranty replacement, even if the part was changed the day before the 12 month expired. This leaves owners fighting with Polaristar (extended carrier) to get the part replaced again. Polaristar can refuse ANYTHING that isn't "breakdown." So while a leaking headlite is broken, they can CHOOSE to deny the claim as a "cosmetic," defect. Can't say I blame them as they are in business to make a profit. So the real problem stems from Victory NOT FIXING and then backing what they do fix. If they had FIXED the bad headlite assy after the first 100 were replaced I'd already hae a new assy that didn't separate and leak. Instead they have decided to NOT address the issue and swap parts instead. So just for the record: My radio and headlite were reported while STILL under the factory warranty, NUMEROUS times. Victory failed to FIX either under the factory warranty. Even though I had factory warranty authorizations for the repairs as soon as the bike hit 12 months they turned everything over to Polaristar. Polaristar doesn't follow the same warranty guidelines. I WILL get my bike radio FIXED, the headlite will get a BANDAIDE again, but I'll have to do the labor myself or pay to have it removed and replaced. After all this is their "good will" gesture..... | ||
| |||
| IndyVision |
| ||
Tourer Posts: 400 | I don't understand how people can basically brag about telling people not to buy a Vision / Victory, say their Vision will be the last Victory they own, yet turn around and say they plan on riding the bike till it falls apart because of the comfort, ride, handling, and reliability. Anyone see the newer adds for 5 year factory warranty? Not the extended one through Polaristar which is a 3rd party. Maybe Victory heard about the extended warrenty problems, or maybe it's marketing to move bikes, or both. I had an 02 C Delux before I bought my Vision, never had a problem with it. I am also disapointed with some of the issues I've had with the Vision. I've gone out to Spirit Lake the last two years. At the 10th anniversary, they opened the engine and tranny plant and had a picnic lunch at the new Polaris R&D facility with a presentation from Mr. Blackwell and the Victory Engineering team. Mr. Blackwell started to get emotional during his speech talking about how far Victory has come in ten years and pointed to the Vision. During lunch, a Victory Rep was at each table to answer questions. Victory Reps and Engineers were everywhere asking people about their bikes and what they thought of Victory. This year I talked to a engineers and they are very aware of the Vision problems and are aggressively trying to resolve the issues. Many of the problems did not appear till the bike went in mass production. For instance, the plastic did not behave on the 08's like they predicted, so there is the main culprit of the fit and finish problem. Victory went to plastic experts for advice on what to use and still had some problems during mass production. Some vendors have gone out of business and there a some quality problems with other vendors. Example, the custom paint for 09 was cancelled because the supplier went out of business right as the 09's were ready for build. | ||
| |||
| bigwill5150 |
| ||
Iron Butt Posts: 725 Reno County, KS | IndyVision - 2009-10-13 6:50 PM I don't understand how people can basically brag about telling people not to buy a Vision / Victory, say their Vision will be the last Victory they own, yet turn around and say they plan on riding the bike till it falls apart because of the comfort, ride, handling, and reliability. It's real easy. #1 you buy a Victory #2 you are denied warranty claims and/or given the run around when you need support. #3 you tell all your friends/acquaintances exactly how much support you've encountered. Anyone see the newer adds for 5 year factory warranty? Not the extended one through Polaristar which is a 3rd party. Maybe Victory heard about the extended warrenty problems, or maybe it's marketing to move bikes, or both. I'm still trying to get a pulley that was identified as bad in the first year of ownership. That would have fallen under the "manufacturer's warranty" and not Polaristar's ext. contract. Now I it looks like one might show up… Almost 2 years after I bought her. I don't care if it's a 100 year warranty. It means nothing if unless they honor it. I'd like to be a repeat customer of Vic but until they learn to support their customer base---NOPE! I had an 02 C Delux before I bought my Vision, never had a problem with it. I am also disapointed with some of the issues I've had with the Vision. I'm glad your 02 was a solid bike and I'm with you on the Vision. It's been 3 years and they're still cranking them out with the same problems we seen on the 08's. Fool me once, shame on you… Mr. Blackwell started to get emotional during his speech talking about how far Victory has come in ten years and pointed to the Vision. I'm touched… I'm sure he cried all the way to the bank… During lunch, a Victory Rep was at each table to answer questions. Victory Reps and Engineers were everywhere asking people about their bikes and what they thought of Victory. Sorry, if I had to go to Spirit Lake to get resolution and lip-service, they probably won't like how I crash their little party/luncheon. This year I talked to a engineers and they are very aware of the Vision problems and are aggressively trying to resolve the issues. Many of the problems did not appear till the bike went in mass production. For instance, the plastic did not behave on the 08's like they predicted, so there is the main culprit of the fit and finish problem. Fantastic! So they've identified the problems! Logically, I would think the next step would be to address them. I know that has to take time—Is three years and three generations of Visions enough? How about 4 years? Will that be enough? Lets just say that 10 years from now they'll address these known issues. Does that mean they'll Fedex us all radios that actually receive stations? Will they allow the dealers to honor the warranties finally? Indy- You're a valuable contributor. I appreciate that you are a fan of Vic. I'm glad to see that still exists because when folks like you stop supporting Victory, the company is going to go under and that's NOT what I want. Maybe I'm being selfish but I want it all. I want a unique motorcycle that's comfortable, rides like a caddy, hauls ass when I want it to AND is supported by the MFG. | ||
| |||
| IndyVision |
| ||
Tourer Posts: 400 | BigWill - thanks for your replies. This whole tread is an interesting debate. I am a big supporter of Victory because I truly think they, meaning Victory management and workers, want the company to be known as the best motorcycle manufacturer period. I also think there should be another American made bike besides HD. Competition improves quality and is best for the consumer. Speaking of HD, they had the AMF years, and you could argue their quality problems and customer support till hell freezes over. If the Vision was my first Victory, I would probably feel like many people do. Having been around Victory bikes since 2001, I've seen the introduction of all the current bikes. I've never heard a bad word about the Vegas, Kingpin, or Hammer. All the articles I've read said those bikes are bullet proof, so, like my other post, I'm also disapointed and suprised with some of the quality issues on the Vision. As far as Mr. Blackwell, the last two years, I've watched him spend hours talking with Victory riders and he rode last year with everyone to the final assembly plant. I don't think the guy is feeding people BS when he talks. If the guy is only concerned about his paycheck, why would he consistantly spend time with the consumer and expose himself to very difficult questions, accusations, and statements? Just my opinion. | ||
| |||
| TopFuel |
| ||
Cruiser Posts: 79 Memphis,Tn. | I'm going to steer my friends away from buying a Victory too. A mediocre radio and cracked headlight housing are too much to have put up with. I'll tell 'em to go buy a $35,000.00 Harley CVO and not to worry about the headgaskets: http://www.lieffcabraser.com/defects/screamin-eagle.htm I'll tell 'em to buy a Harley Ultra and not worry about defective crankshafts: (Check out post # 10 - the guy is a HD dealer mechanic with over 9000!! posts) http://www.v-twinforum.com/forums/twin-cam-96-engine-technical-disc... I'll also tell 'em not to worry if their Harley's handlebar breaks in two with Momma on the passenger seat: (no kidding, this is real) http://www.pritzkerlaw.com/harley-davidson-motorcycle-recalls/ I tell 'em buy a Goldwing and not to panic when it goes into a wobble: http://www.hbsslaw.com/files/Honda_Complaint_Updated_restricted1163... Then there's the infamous cracked frames - which in my mind is why Honda execs pulled GW production back to JayPan: http://gl1800riders.com/forums/showthread.php?t=225461 or tranmission problems: http://gl1800riders.com/forums/showthread.php?t=190054&highlight=tr... I'll tell 'em to buy a big honkin Triumph Rocket III, only 10% have transmission problems. Those are decent odds: http://www.triumphrat.net/the-rocket-science-forum/82743-poll-have-... I'll tell 'em to buy an expensive BMW from Germany and to keep a close lookout for gear oil on the rear wheel: http://www.bmwfinaldrive.com/fd_failure_list.php I'll tell 'em to buy a Yamaha, but warn them about the radio, flimsy bodywork, backfiring, antennas, chirping sounds, and dry driveshaft splines: (5 out of 6 of those sound very familiar. What's up with that??) http://www.venturerider.org/forum/showthread.php?t=1067 I did a LOT of research before I made my purchase. The Victory Vision is the most trouble free bike I could find. It will never be perfect, but IMO, it's the best touring bike currently availible. I have access to 16 different motorcycles. The Vision was purchased using my money. Have Fun. | ||
| |||
| Mudge |
| ||
Tourer Posts: 354 20 miles west of Chicago. | Kind of lends a little perspective to things. I needed that, having just spent an hour and a half with my wife's hair dryer getting the water out of my amber plastic front turn signal housings and off the bulbs and sockets. | ||
| |||
| varyder |
| ||
Visionary Posts: 8144 New Bohemia, VA | I question the passion against Victory of those who are having problems with their Victory's in comparison to the other company riders who having some of the forementioned problems with HD, Honda, etc. Having known Harley riders who continually have problems with their bike may be a little upset, but never heard too many ever say they'll never buy another one. Or even those who suffered the cracked frames on the Wings, or the Stator problem that went 3 years running and no conclusive fix to this day. Just saying.... | ||
| |||
| Jump to page : 1 2 3 4 5 Now viewing page 3 [25 messages per page] |
| Search this forum Printer friendly version E-mail a link to this thread |
| Copyright © 2007-2024 Victory Riders Network™ |