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Visionary
Posts: 4278
| Who ever is going to Sprite Lake this week end will have the chance to make a statement to Victory. I was thinking we could buy a white T shirt and with a marker write on it Victory come out with a clothing line Victory make custom T shirts Victory we want vision shirt Victory we want Cross shirt What ever you think up would work and if there were a thousand of us I think they would notice us
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Iron Butt
Posts: 1117
Northeast Ohio | I posted a concern about their lack of appearel on their Facebook page. Their response, "We want to focus on motorcycles, not clothing." This is the ONLY thing that makes me jealous of Harley. |
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Iron Butt
Posts: 623
| I love the fact we don't all wear the same manufactured apparel. Another pathetic
Thing all the sheep that ride Harley have to do together. |
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Iron Butt
Posts: 623
| I love the fact we don't all wear the same manufactured apparel. Another pathetic
Thing all the sheep that ride Harley have to do together. |
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Tourer
Posts: 575
Spirit Lake IA "Birthplace of Victory Motorcycles" | I agree with Victory's stance. Focus on building the best bikes in the world. Period
In our free market society, someone will step up and make a deal with Polaris to sell officially licensed clothing and merchandise, but there needs to be significant demand. Unfortunately, if all of us bought a couple of cool new Victory shirts at today's market price, it would not likely be enough demand to keep a new company afloat. Once, we double or triple the number of Victories out there, it may be worth someone's while. |
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Visionary
Posts: 2300
Georgia, west of Atlanta | Victory will run the company the way they want obviously, it's there company. But they are missing out on alot of money by not doing product line clothing and merchandise. Harley makes tens of millions that way..............Better for the company and even reinvestment for the product line....... |
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Visionary
Posts: 1359
New Bohemia, Va | yeah, I see how the HD clothing line and merchandise kept them out of a bail-out. I hope Victory sticks with building a better product and not worry with that anciliary crap that does no more than advertise for them.
Just as the boss in "Cool Hand Luke" when one asked Luke, "doesn't he ever talk?" and the boss shot the bird with a single shot. Luke replied "I think he just did." My Vision makes a statement just sitting in the driveway, but makes a bigger statement with every mile I roll.
Edited by Cap'n Nemo 2011-08-17 6:51 AM
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Cruiser
Posts: 92
Fort Walton Beach, FL | Why would you want to have Polaris start in the T-shirt business... they are having enough problems in the bike business. They should spend more time and energy after the sale working to keep their present owner base happy... like working closer with their dealer network to fix the bikes that they have already sold... build up their parts inventory so that it doesn't take a month to get a replacement part... send their customer service personnel to "manners" school... etc.
If you think that you have any voice in swaying Victory to do any of this, you ARE WRONG... they will continue to do what they are doing because right now they are reaping the benefits in doing so. In about 3-5 years they will start asking themselves... "What did we do wrong" when their sales start falling off on repeat buyers because of the sorry ass state of their dealer training. I for one think they build a good bike, but it has had problems that Polaris is determined to ignore and it will come back to bite them in the ass... I tell everyone who swarms around my bike that it is the first and last Polaris product that I will ever purchase and that even though the bike is ok the company support and attitude sucks worse than HD's. It's exactly that attitude which got HD in the bad position it was in when AMF bailed them out... and is exactly why they are once again scratching their collective heads and wondering "what happened". Good luck Polaris... you may survive for now, but your doomed long run as long as Mr Wine is running your company and your customer service is sooo very bad.... KARMA's a _________! |
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Iron Butt
Posts: 721
| Cap'n Nemo - 2011-08-17 6:48 AM yeah, I see how the HD clothing line and merchandise kept them out of a bail-out. I hope Victory sticks with building a better product and not worry with that anciliary crap that does no more than advertise for them. Just as the boss in "Cool Hand Luke" when one asked Luke, "doesn't he ever talk?" and the boss shot the bird with a single shot. Luke replied "I think he just did." My Vision makes a statement just sitting in the driveway, but makes a bigger statement with every mile I roll. I agree with you on Victory sticking with building better bikes but as you said about things like merchandise "crap that does no more than advertise". It is that advertising that is exactly the point Victory needs to see, it's people walking around when not riding showing the brand Victory on their apparel. That is how H-D built their brand recognition and image and it is a proven strategy for increasing sales in the LONG TERM. Sometimes corporations are so focused on shot term (under 10 years) goals that they forget about paying attention to what they truly want in the long term. This is why Victory needs to come up with a licensing structure to allow other to promote the Victory brand.
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Tourer
Posts: 576
, IA | Yep need another BLACK Tee shirt |
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Tourer
Posts: 494
Akron Ohio area | Handy Howard,
I am sorry you have had such a bad experience with your dealership.
I on the other hand couldn't ask for a better experience every time I visit my dealership.
I have had "problems" with a particular Ford dealership and simply went to another dealership that treated me fairly.
Maybe I'm lucky to be in a competitive area with 6 Victory dealerships within a 30 mile range. |
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Visionary
Posts: 1359
New Bohemia, Va | Travelin Man - 2011-08-17 7:40 AM
Cap'n Nemo - 2011-08-17 6:48 AM yeah, I see how the HD clothing line and merchandise kept them out of a bail-out. I hope Victory sticks with building a better product and not worry with that anciliary crap that does no more than advertise for them. Just as the boss in "Cool Hand Luke" when one asked Luke, "doesn't he ever talk?" and the boss shot the bird with a single shot. Luke replied "I think he just did." My Vision makes a statement just sitting in the driveway, but makes a bigger statement with every mile I roll. I agree with you on Victory sticking with building better bikes but as you said about things like merchandise "crap that does no more than advertise".? It is that advertising that is exactly the point Victory needs to see, it's people walking around when not riding showing the brand Victory on their apparel.? That is how H-D built their brand recognition and image and it is a proven strategy for increasing sales in the LONG TERM.? Sometimes corporations are so focused on shot term (under 10 years) goals that they forget about paying attention to what they truly want in the long term.? This is why Victory needs to come up with a licensing structure to allow other to promote the Victory brand.
I think LONGEVITY is what keeps HD going, great grandpa, grandpa, pappy and my uncle rode an HD kinda keeps that going, apperal is secondary. I don't see any Gold Wing shirts and they spank Victory in sales as well. Keep making a better bike, keep riders happy, more riders will tell about it, to there kids and grandkids and around 2050 my grandson might be saying, "My granddad told me how much better a Victory is than HD so I got one..." Whatever.... please. My advertisement is riding the flippin' thing and not running it into the ground because of a little out of line door bag. While HD may have great fit and finish, who cares if it is in the shop all the time. Very refreshing during the last four years I've been riding my bike nearly everyday without crazy maintenance and breakdowns. Nobody has time to look at my 1/8th of inch out of line bag, and it spends no time in a garage. That's my statement and I'm sticking too it. By the way, I've got about 12 shirts with some sort of Victory logo on it, so what is the beef????
Edited by Cap'n Nemo 2011-08-17 9:59 PM
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Visionary
Posts: 3006
San Antonio, TX | Last Saturday I was wearing my "Vision Pilot" logo shirt that Crawford designed and had made back in 2008. I was lead bike on the Demo Rides at the dealership all day.
Now that shirt makes a statement. Victory does not need to be a shirt supplier for the shirt to look cool.
Ride Safe
Edited by radioteacher 2011-08-17 10:16 PM
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Cruiser
Posts: 81
Lynnwood, WA | I have to agree with Cap'n! I got so many Victory logo shirts, I've told the kids to stop gettin' for birthdays and Christmas... My bike? Sure, it's been back to the shop for a minor thing or two, but she runs like a dream, is the most comfortable bike I've ever put miles on, and always draws attention where ever we are. I am a major fan of Victory, it's my second by the way. I have to agree with whoever said if you are not happy with the support you are getting from your dealer, find another one. Personally, if I trusted the dealer enough to purchase a bike like the Vision from, and suddenly became dissatisfied with them, I would seek out the Service Manager, then the General Manager, and if necessary the owner! My guess is, they don't want unhappy customers... Just my two old pennies rubbed together's worth. |
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Iron Butt
Posts: 825
, WI | I like my new shirt -  |
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Cruiser
Posts: 166
Bullhead City, AZ | Handy Howard I have an 08 and if anyone should bitch about their Vision it should be the 08 owners. I always tell myself do not buy anything the first year wait till they fix most of the problems with the model. I have the leaky gas cap, poor fit on the bags that are "to small"the cricket chirping belt, the headlight with cracks, the lowers that broke (less than a year old) and I even have a dimple in my trunk lid. The bike stalled three times because of the loose ground wire leaving the dealer. With all these "problems" I have had to deal with 2 dealers in ND, one in Las Vegas and another in Lake Havasu. Every dealer was profesional and very helpful and I would not hesitate to return to any of them. I do agree that Polaris should continue to improve its bikes. If you need a new Victory shirt somre of the clubs and local dealers have nice ones. I belong to Sin City and I have sent 9 shirts back to ND and my copilot just bought a London Victory shirt. The clothing is nice but nothing speaks louder than the bikes, they did not get to be #1 in customer satisfaction by chance. |
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Cruiser
Posts: 92
Fort Walton Beach, FL | If Polaris (Victory) is number one in customer satisfaction that sure speaks poorly of the industry as a whole. Polaris isolates themselves from the very customer who is their bread and butter and refers everything back to the dealers. And so far I have run into four dealers that do not want to bother with warranty work on my bike because I did not buy it from them... A person should not have to pre-qualify for good service by buying from a dealer. In my case I was on a road trip and spur of the moment decided to trade my Harley for the Victory... a hard lesson... one that I will never do again. |
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Cruiser
Posts: 152
Litchfield Park, AZ | Handy, it is against the law for them to deny you warranty service based on where you bought the bike.....and you are saying you have had 4 dealers who don't want to deal with you? Hmmmm, I find this hard to believe. There is something you are are not saying here. The only common link is you. Now that statement may piss you off, but I am trying to figure out how 4 dealers have told you "to go jump in a lake" when that would cost them their dealership franchise. Most of these dealers make more on service, and parts, and modifications then they ever will selling bikes....why would they walk away from your particular money????? Something doesn't make sense here.
I purchased my bike in Chicago (Randy's Cycle-great dealer) and I have it serviced at Arizona Victory (great dealer). They treat me great every single time I walk in the door. |
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Cruiser
Posts: 92
Fort Walton Beach, FL | First of all it is not against any law to deny warranty service to anyone... secondly this is a small town and I shopped the two closest dealers and didn't buy from them, then I showed up for warranty work... no go. The other two dealers called Polaris and came back to me with the statement that Polaris wanted me to take the bike back to where I bought it for warranty work. Why wouldn't I just go ahead and get it fixed otherwise? I would. It's obvious that you have never lived in a small town area and dealt with these kind of people...
Edited by Handyhoward 2011-08-18 11:04 AM
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Iron Butt
Posts: 721
| Howard, sorry to say this, but you couldn't be more wrong.
The Federal Statute regarding warranty repairs is called the Magnuson-Moss Warranty Act.
Here is a link to the wikipedia description of the act:
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
It is ILLEGAL for any dealer to deny warranty claims because of a lack of purchase. This doesn't mean that they have to jump and do your repair first but that they have to do it because they represent the warrantor which would be Polaris. I have seen people that walk into a dealership with the "I'm the customer and I DEMAND to be treated right" attitude told that their repairs would take 4 to 6 weeks and knowing the people at the dealership I know that that is their response to someone who walks in with an attitude.
My local multiline dealership (Honda, Yamaha, Suzuki, Kawasaki, Can-Am) Nielsen Enterprises in Lake Villa, IL used to be a Victory dealer up until '03, they dropped the Victory brand because of the demands Polaris wanted to make of them, yet because of the great relationship I have with them they still allow me to bring both of my Victory's in for routine maintenance like oil changes (Randy's doesn't carry the AmsOil that I like to run in my bikes). The funny thing is the Polaris/Victory factory reps have been bugging the owner of Nielsen's (Ted Nielsen) for the past 2 years to once again carry the Victory brand because even after he dropped the Victory brand he still sold Polaris snowmobiles and atvs. |
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Cruiser
Posts: 152
Litchfield Park, AZ | Handyhoward - 2011-08-18 8:59 AM
First of all it is not against any law to deny warranty service to anyone... secondly this is a small town and I shopped the two closest dealers and didn't buy from them, then I showed up for warranty work... no go. The other two dealers called Polaris and came back to me with the statement that Polaris wanted me to take the bike back to where I bought it for warranty work. Why wouldn't I just go ahead and get it fixed otherwise? I would. It's obvious that you have never lived in a small town area and dealt with these kind of people...
Ummm, I grew up in a town of 10,000 people in downstate Illinois (Washington, IL) and I was married and had my 1st child while living in a town of 600 people (Ogden, IL) so I know a thing or 2 about small town living....and I know that in small towns if you treat people with respect you get respect in return. I also know that the only common denominator in this whole issue (with 4 dealers) is you.
I hope you read the post regarding the Magnusson-Moss warranty act....because if you are really telling the 100% gospel truth about 4 dealerships breaking the law, then you have one hell of a civil case and if I were you I would be in contact with a lawyer today to reap my windfall settlement my friend. |
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Puddle Jumper
Posts: 19
| Handyhoward - 2011-08-18 11:59 AM
First of all it is not against any law to deny warranty service to anyone... secondly this is a small town and I shopped the two closest dealers and didn't buy from them, then I showed up for warranty work... no go. The other two dealers called Polaris and came back to me with the statement that Polaris wanted me to take the bike back to where I bought it for warranty work. Why wouldn't I just go ahead and get it fixed otherwise? I would. It's obvious that you have never lived in a small town area and dealt with these kind of people...
Okay, sorry all I dont post here much since selling my Vision but I still come in and read the treads often...
Howard, I can tell you first hand Victory would NEVER tell a dealer you have to get your bike warrantied at the selling dealer. This has come up before when two dealers took this stance and Victory came down on him quickly and harshly. It is not only a violation of the M&M act it is a violation of the dealer agreement (page 3 I believe), it states that no dealer can deny any person a warranty claim under any circumstances. If 4 dealers are refusing to do the work they are in violation and I find it hard to believe 4 seperate dealers would do that.
As Phoenix stated there is a common denominator, what are you saying to these dealers to make them not want to perform warranty work on your bike? I personnally know two of the dealers in your area and if you give me the background and who you spoke with I would be more then happy to give them a call.
If all four dealers are doing this to you unjustly I will pass it up the food chain to someone that can make a difference.
So I would ask you to put your feelings to the side for a moment and let us know the story. |
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Visionary
Posts: 2118
Pitt Meadows, BC Canada | AMEN to all the above re: Handyhoward. My dealer is ALWAYS there for me. And not just the Vision - all my cars and all my bikes, current and past. Never had a stinker. Maybe cuz I'm so nice?
Re: Biker Duds
I have had Harley Dudes ask me MANY times over my riding years "Why don't 'ya buy a Harley?"
My response often is "Sorry - I don't wear a uniform." - and their reply "Why would you need a uniform?".
And I say as I speed away .... "Cuz all you Harley guys look alike !!! " (they don't seem to like what I'm telling them - for some reason)
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Iron Butt
Posts: 623
| when I am asked that question i reply "Cause I cant afford the tools" |
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Visionary
Posts: 2118
Pitt Meadows, BC Canada | "Cuz I can't afford a pickup-truck"
"What's that got to do with buying a Harley?"
"Cuz you need a pickup-truck to go get the Harley when it breaks down..." - The 'boys' don't like that one either !!!
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Our Chance To Make a Statment
Discussion -> Victory General Discussion
