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Cruiser
Posts: 185
Rhode Island | MadMax2U,
1st, sorry to hear of your problems, I wouldn't be happy either. The wrench may have caused an issue but not due to negligence on their part. I have had a few problems with my Vics over the last few years. All were cause by wires not being pressed into connectors fully; accidentially disturb them and the problems start. During the 2010 V2V we stopped in Jersey city for gas at 10:30 at night in not the best neighborhood, I filled up started the bike and rolled 10' when it died and wouldn't start. Did I say this wasn't the best neighborhood to breakdown; Long_Will ran his wife back to the hotel then came back to give a hand. I had narrowed it down to the ignition, Will said let's just wiggle all the wires, since the lighting sucked, an holy shit it started so we ran back to the hotel and didn't stop for anything. Next day left hotel ran 1/2 mile and it died again, pulled all the wires out pushed them into the plugs and all was fixed. Fast forward to the new 2010 Vision 8Ball got 2 miles from dealer and got error codes, returned next day and they found pin not fully inserted into plug. 5 months later added Ness twin suckers and left directional would fail intermittently; yup wire not pushed into connector and I disturbed it .
So what's the point, the wrench may have caused it but not because he did anything wrong. I would go to all connectors anywhere near work was done and push each and every wire into the connector.
Hang in there brother and good luck. |
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Puddle Jumper
Posts: 16
Oregon | Except when the dealer deserves it.
A couple of years ago, Mount Hood Polaris tried to charge me shop time while they downloaded and figured out new software from Polaris... a couple of hours besides the quoted cost. After I refuse to pay, infamous John (the owner) yelled at me and kicked me out without doing the work. Recently, I thought I'd give them another try (because they are close to my house) with something simple. I walked my wheels/tires in to have them mounted and balanced. They (the son) trashed the black powercoating all along the edge on both wheels. Then tried to fix it with a Sharpie. It was the third set of tires to be mounted on the powder coated wheels and no one else had a problems. While waiting for my tires, I bought oil. They charged me $6 for the copper drain plug washer. I returned it. Mount Hood Polaris, or at least the owners (father/son), are cheats and hacks. |
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Visionary
Posts: 1359
New Bohemia, Va | when you have speciality wheels, take them to folks who know how to handle them. If you're not sure, ask, if they're not sure, take them somewhere else or accept liability. Just my opinion for what it is worth.
I worked for a gas station and was a crack at changing tires, but I wouldn't touch speciality wheels unless the "expert" was there. Even when they are done perfect, the owner of the wheels wants to find flaws just to have something to complain about on the additional charge to do them. |
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Puddle Jumper
Posts: 16
Oregon | Cap'n Nemo... In your several posts, you imply that the customer is the problem. It's not always the case. Did you have a bad experience as a wrench? |
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Visionary
Posts: 1359
New Bohemia, Va | Not at all, I see things for what it is. Sure, customer is always right, is the best plan for any business. But you are still dealing with people. You walk in, you have your few moments with the dealer, he on the other hand has had many encounters wanting to satisfy them to keep their business. It's hard to do that sometimes when you have people come in already having a chip on their shoulder expecting them to get the best deal of the day. I do understand that. The dealer can have the right to refuse service, but understanding people they don't. Those of you who have bad experiences, evaluate what you want out of the relationship and then take your course of action. If you want your local dealer to help, try to get on his side, if not, take your stuff somewhere else. I would rather be on good terms with a dealer if I'm going to deal with them, or just do the work myself. If we as the customers don't understand the relationship, we'll continue to have problems.
I hope I made some sense somewhere, and I'm sure folks have a twist to what I just said. But I ask, how many has stood on the dealer's desk and demanded good service because "the customer is always right" and then got it with a smile?
By the way, I've been the guy with a chip on my shoulder because it seems like that is the way it's suppose to be with a "bad" dealer. However, when everyone else seems to get the good treatment, I had to evaluate me. I'm just saying... take it how you want to take it, believe what you want to believe, that's what people do and it's hard to change people when they are set to believe the world revolves around them....
Edited by Cap'n Nemo 2011-08-24 12:34 PM
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Iron Butt
Posts: 880
Orlando, FL | Cap'n Nemo - 2011-08-24 12:42 PM
when you have speciality wheels, take them to folks who know how to handle them. If you're not sure, ask, if they're not sure, take them somewhere else or accept liability. Just my opinion for what it is worth.
Ya know Capn, sometimes I wonder.....are you taking your meds?
Of course I had a good relationship with the selling dealer. Of course when the problem arose I called him nicely and asked for a remedy. When he refused, I placed a call to the GM whose secretary referred me back to the Service manager. No problem. There's no reason to get upset or get mad. I have a lawyer that does that for me. I like being the nice guy. But do me wrong and you get to chat with my mouthpiece.
Of course my specialty item was installed at a place that said they could handle it. At least that's what the dealer assured me when I asked. And up until this point in time that dealer did a good job. So there was no reason to doubt him. And no, I did not ask....."gee, if you screw it up are you going to accept liability?" That's part of the standard service agreement. Why is it that lately you always seem to side AGAINST the customer? Why do you seem to side AGAINST your fellow Vision rider? Do you have ownership interest in a dealership? As you can see, my lawyer thought I had a good case. He sent a demand letter and guess what? I got a check from the dealer. And the dealer lost my goodwill in the process.
Please, go back to the medicine cabinet and take your meds and let this thread die peacefully.
Oh, and thanks Pat, for noticing the Cap'n obvious bias against Vision Owners on this board.
Edited by MaddMAx2u 2011-08-24 12:47 PM
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Visionary
Posts: 1359
New Bohemia, Va | ...all is good, you got what you needed to make things right...
I'm calling for a Vision Riders Rally so we can all gang up on the bad dealers, who want's to be ride captain...?
btw - I appeneded my previous post...
one more note, I wasn't a dealer, but I was a wrench supporting the best customer in the world, the U. S. Army. Anything from small generators to M1 Tanks and Artillery. I always made sure the customer was taken care of so they would take care of me....82d Abn Div, 1st Inf Div, 2nd Inf Div, 3rd Inf Div, 7th Sustainment Group, ARCENT Southwest Asia (OIF), Wisconsin National Guard and the U. S. Army Reserve
Edited by Cap'n Nemo 2011-08-24 12:42 PM
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Puddle Jumper
Posts: 16
Oregon | You see things for what you think it is. You're saying that the burden was on me to a) verify that the dealer can handle the job and b) become buddies with the dealer. Regarding "b", I don't care about getting the dealer "on my side" because, at this point, there is no side or conflict. They provide a service (or claim to), make a commitment to do the service, I trust that they will do that service successfully. If not, I either ask for compensation or don't go there anymore or both... but that doesn't mean the dealer shouldn't take their licks online or anywhere else for providing poor service. I didn't have a chip on my shoulder when I walked in. I am not a whiner because they damaged my stuff or overcharged me. And being that my tires were successfully mounted on powdercoated wheels twice before by two different shops, I had no reason to believe they were "specialty wheels". Shouldn't they say "no" if they can't do it? Shouldn't they have stopped after f'in' up the first wheel? Sometimes customer are whiners and sometimes dealers are hacks and rip-offs. |
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Cruiser
Posts: 154
Cabot Arkansas | When I am paying my dealer $79 an hour labor rate I FULLY expect professional service with a smile and a thank you.No excuse for anything less.Any dealer that doesn't understand that will never have his doorway darkend by my shadow again............I am one of the lucky ones as my local dealer does a great job of taking care of our bikes and treats us like family. |
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Visionary
Posts: 1359
New Bohemia, Va | certainly there is a certain amount of implied responsibility, maybe it is just how I do business when I have something done, especially something that I put extra into. You would laugh if you saw my bike, so I'm not a good example of this. I do agree that the dealer should carry a burden of completing work, to the point of inspecting the work before starting to determine if they can do it. Recently I had to have a bolt extracted and after taking it to several shops thinking they could knock out, I found they neither had the tools or the expertise to do what I needed done. Finally, I asked one shop if I could use the vise and I would do it myself. I went home to get my tools, came back and completed the work in less than 5 minutes. I appreciated the fact that they said they could not do it, because if they screwed it up only meant I wasn't riding until they made it right.
If they made things right with you, then you did alright, and do agree, after the first mess up they should have stopped, or I would have stopped them and gone back to the other guys who sucessfully did it before, but again that is just me. It's also hard to determine if a dealer is a hack and a rip-off. Another example, I had my dealer charge for things I didn't think they should have. So I carefully worded a question, being familiar with the automotive industry but didn't know what I would do, and called a very trusted dealer I have dealt with. I didn't preload them with any preconceived scenario, I just asked them specifally if they would charge $X if the Y occurred. They said, "absolutely" and stated why. So before I went to the dealer who did the work on my bike and accused them of "ripping me off" I went and paid my bill with a smile and left with both customer and dealer happy.
Edited by Cap'n Nemo 2011-08-24 1:22 PM
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Tourer
Posts: 373
Lansing, MI | Hmm... That sucks... BURN IT! Just kidden'. Hope you get her fixed and she's good to ya from then on. |
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Puddle Jumper
Posts: 16
Oregon | "I would have stopped them and gone back to the other guys who sucessfully did it before, but again that is just me. " --Cap'n Nemo
If I was psychic like you, I would have known what they were doing behind closed doors, since most dealers restrict customer access to the shop. But thanks for the valuable tip. Hindsight is 20-20. |
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Visionary
Posts: 1359
New Bohemia, Va | PatMcQ - 2011-08-25 3:59 PM
"I would have stopped them and gone back to the other guys who sucessfully did it before, but again that is just me. " --Cap'n Nemo
If I was psychic like you, I would have known what they were doing behind closed doors, since most dealers restrict customer access to the shop. But thanks for the valuable tip. Hindsight is 20-20.
true enough, I'm accustom to being there when they work on my special stuff, even if I was standing outside the bay door. Not always possible, but yes, they would have known my displeasure having expected them to have done job right. They would have never seen another tire changing dollar from me.
i'm not psychic, but I am psycho.... |
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Buyers Remorse. The Vision that couldn't.
