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Talked with Victory about the fender issue today
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varyder
Posted 2013-09-04 5:41 PM (#144091)
Subject: Talked with Victory about the fender issue today


Visionary

Posts: 8144
New Bohemia, VA

I got in contact with Victory today about the fender issue and needless to say I was not satisfied. After looking into the issue they did not find it a serious matter, even after consulting with NHTSA. I told him I did not agree with that assessment that a body part coming off a motorcycle while moving and affecting the steering is not a safety matter. He told me that since I was able to navigate and stop, that it was no greater a hazard than riding a motorcycle itself.

Apparently this is occurring in too few of numbers to make it an issue. I asked why they haven't made this public, and they said they did by calling people as they complained to address it. I asked if they could issue a recall for owners to inspect and have Victory replace the fenders before something serious happens. Again, it wasn't serious enough of a matter.

I find no point in filling up forums with comments that mean nothing, but I ask everyone who this has occurred to, to contact Victory over this issue. I contacted them through their facebook page and may put another post on it again after I collect my thoughts. The bottom line, if not caught in time, a rider may have "loss of control" due to a "body part" breaking and wedging the steering forks potentially causing a crash or fatal injury.

Again, don't fill up the forum with useless rants, but take positive action by first addressing this with Victory, and to the NHTSA as I plan to do. Thank you. I'm using this as one venue to alert and motive Vision owners to react as you see necessary. If you know of others not on the forums or on other forums, encourage them to bring their issue up to Victory, there is strength in numbers. A wrongful death suit over an $80 part will not bring a person back to life. Thank you for your time.




Edited by varyder 2013-09-04 5:41 PM
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diamonbird
Posted 2013-09-04 6:27 PM (#144092 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Cruiser

Posts: 251
Mechanicsville, VA United States
Chris call WWBCT 12 on your side and let them in on the issue and see if they can make Vic change their mind......changing the fender won't fix anything though, it needs to be fixed not replaced with the same thing.
Mine broke and while I replaced it with a new (same fender) I fixed the broken one like you did and while working on it I noticed it had cracks all along the right side where it bolts up so we need to find out if all or most are right side cracks, it may be a defect in the manufacturing of one side!
Just a thought since Vic isn't worry about us The one who bought their bikes!
I can see this really hurting sales in the future for them but maybe they're like the rest of the big Co.'s in the world and it's all about the numbers!(money for now) I can say this though it's my last Vic!
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Vision-Marine
Posted 2013-09-04 6:35 PM (#144093 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Cruiser

Posts: 65
Out of curiosity, does anyone have an idea of just how many people this has happened to? I have friends with Cross Countrys here in the DC area that are making a killing selling their fenders to Vision owners. I checked my 08 vision fender the other day and everything looked fine. It's a concern now because of what I've read on the forums however, it's showing no sign of breaking at this point so I'm wondering just how big of an epidemic the fender issue is.
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varyder
Posted 2013-09-04 6:55 PM (#144096 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Visionary

Posts: 8144
New Bohemia, VA
Good idea Don. I don't know how big this issue is, but when mine broke about 2 years or so, but I read further back in the forums I had no problem in 09 but cracks in 09, but in 11 it broke and I fixed it. In fact, in 09 I made the comments that some must have harder fenders that are prone to breaking. I'm going to get my report up, showing that I inspected it, and checked for proper installation. It still cracked, but I trusted it too long. If enough people will stand up and report this as it has happened to you, they will have to respond.
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johnnyvision
Posted 2013-09-04 7:05 PM (#144099 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Visionary

Posts: 4278
Of coarse they don't want to admit there is a problem. That would coast them thousand of dollars and maybe even hurt Indian sales
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opas ride
Posted 2013-09-04 7:32 PM (#144104 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Tourer

Posts: 500
I am not going to do anything else at this point...I have decided to move to the F6B Honda next spring as I had already committed to a deal even before this fender issue became one....Thanks to all who posted and ride safe......

Edited by opas ride 2013-09-04 7:36 PM
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Monkeyman
Posted 2013-09-05 6:27 AM (#144113 - in reply to #144093)
Subject: Re: Talked with Victory about the fender issue today


Iron Butt

Posts: 1066
Peru, IN

Vision-Marine - 2013-09-04 7:35 PM

I checked my 08 vision fender the other day and everything looked fine.

How did you check it?  To thoroughly check it, you need to remove it.  I proactively swapped the fender on my '12 Vision (less than 9k miles at the time) for a XC fender.  Only when I removed the fender to inspect it, did I notice the cracks.  They were small but would have grown over time (how much time, I don't know).  I could have ridden another 20k miles or another 20 miles.  Glad I checked it when I did.

I honestly believe Victory is not going to address this, at least not until it starts hurting their wallet.  Two or 3 years down the road when (if) Vision sales vastly decrease (and they believe it's because of this), the upper management may wake up and smell the coffee.  Until then, I guess it'll be up to the individual owners to proactively fix/replace the fender and check for cracks.  I hope and pray nobody outside the forums (who probably have no idea there's a problem) has their fender break and lock up their steering.  Even if that happens, since they're unaware of this issue, they'll probably never be able to get a penny out of Victory/Polaris as they should.

If anyone gets any air time with a TV station or a magazine wants an article, I'd be happy to participate.  Maybe public humiliation will be the only way Victory/Polaris will man up.  In the mean time, I'll continue to ride my Vision as much as I can.  I'll upgrade things as needed for my comfort (bars, seat, highway pegs and flip windscreen) but nothing else.  Assuming Victory/Polaris doesn't change their tune at some point, the next bike I get will NOT be a Victory/Indian/Polaris.



Edited by Monkeyman 2013-09-05 6:28 AM
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Turk
Posted 2013-09-05 7:02 AM (#144114 - in reply to #144113)
Subject: Re: Talked with Victory about the fender issue today


Iron Butt

Posts: 612
Monkeyman - 2013-09-05 6:27 AM

Vision-Marine - 2013-09-04 7:35 PM

I checked my 08 vision fender the other day and everything looked fine.

How did you check it?? To thoroughly check it, you need to remove it.? I proactively swapped the fender on my '12 Vision (less than 9k miles at the time) for a XC fender.? Only when I removed the fender to inspect it, did I notice the cracks.? They were small but would have grown over time (how much time, I don't know).? I could have ridden another 20k miles or another 20 miles.? Glad I checked it when I did.

I honestly believe Victory is not going to address this, at least not until it starts hurting their wallet.? Two or 3 years down the road when (if) Vision sales vastly decrease (and they believe it's because of this), the upper management may wake up and smell the coffee.? Until then, I guess it'll be up to the individual owners to proactively fix/replace the fender and check for cracks.? I hope and pray nobody outside the forums (who probably have no idea there's a problem) has their fender break and lock up their steering.? Even if that happens, since they're unaware of this issue, they'll probably never be able to get a penny out of Victory/Polaris as they should.

If anyone gets any air time with a TV station or a magazine wants an article, I'd be happy to participate.? Maybe public humiliation will be the only way Victory/Polaris will man up.? In the mean time, I'll continue to ride my Vision as much as I can.? I'll upgrade things as needed for my comfort (bars, seat, highway pegs and flip windscreen) but nothing else.? Assuming Victory/Polaris doesn't change their tune at some point, the next bike I get will NOT be a Victory/Indian/Polaris.



I don't mean this negatively, but why is it necessary to actually remove the fender in order to inspect it for cracks? It seems to me that as long as you get a flashlight on it from both sides, and you don't see any, they won't magically appear when you remove it. This is the method I used last time I had the bike in the air on my ATV lift. No visible cracks around the bolt holes.... seems fine to me.

Edit: Knock on wood lol

Edited by Turk 2013-09-05 7:02 AM
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bigfoot
Posted 2013-09-05 6:19 PM (#144134 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Tourer

Posts: 494
Akron Ohio area
It cracks on the fork side of the mounting point where you can't see it. (underneath/behind the "ear".
Mine broke free on one side while on a long trip to Phoenix and I lost steering control due to it being jammed inside the lower fairing, right up next to the battery.

An out of state Victory mechanic rigged it so I could complete my trip because they didn't have the part in stock or a Vision on the floor to steal one from.

I've recently had it replaced and when my dealer's mechanic took it apart from the two fork mounting points, the plastic you can't see fell to the ground.
The only thing holding the fender on were the concave washers the out of state mechanic installed because he felt they would "grip" into the plastic better.
He was correct.

The normal shoulder bolt would not have kept it in place.

So, in my opinion, if you want to really check and see if your fender is cracking, you have to "at least" remove the fender bolts and push the fender away from the forks while using a flashlight to check it. You can leave the two push pins in place.
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pete a
Posted 2013-09-05 10:02 PM (#144144 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Cruiser

Posts: 142
elgin mn
I removed my front fender both pieces yep you guessed it cracked. will be addressing the issue my self as I don't trust local Polaris rep who is also Indian REp.
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varyder
Posted 2013-09-05 10:24 PM (#144146 - in reply to #144144)
Subject: Re: Talked with Victory about the fender issue today


Visionary

Posts: 8144
New Bohemia, VA

pete a - 2013-09-05 11:02 PM I removed my front fender both pieces yep you guessed it cracked. will be addressing the issue my self as I don't trust local Polaris rep who is also Indian REp.

Let Victory know, please.

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pete a
Posted 2013-09-06 7:13 AM (#144150 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Cruiser

Posts: 142
elgin mn
Will DO
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Bigmax
Posted 2013-09-08 8:28 AM (#144200 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Puddle Jumper

Posts: 21
After making some "noise" about this on Vic FB page they contacted me and Wes had my local dealership order another fender at Vic's cost. Although my bike is out of manufacturers warranty Wes said that they would be happy to "goodwill" the repair. This has somewhat satisfied me for now BUT as many have mentioned, replacing the fender with a new one is not a long term fix.
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willieh
Posted 2013-09-08 11:08 AM (#144204 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Puddle Jumper

Posts: 48
huntington In.
Inspected front fender this morning, found a small crack in left side. Calling dealer in the morning, then up the line from there if need be.
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IndyVision
Posted 2013-09-08 1:33 PM (#144208 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Tourer

Posts: 400
Another approach on this.... I stopped in at Victory dealership in Terre Haute, which I recommend to anyone. The manager is straight up and easy to talk with. I told him about the fender problem and asked him to contact Vision owners. He said he had already heard about the problem and planned on checking a Vision that was traded in. I'm also going to contact my local dealer and ask them to contact Vision owners.
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Denny Pink
Posted 2013-09-08 6:20 PM (#144213 - in reply to #144091)
Subject: RE: Talked with Victory about the fender issue today


Cruiser

Posts: 80
I guess I must be a lucky one. Bought my 2008 new in February 2009 and now have 33,500 miles on it. I checked my front fender (both halves) with a mirror and strong flashlight, and didn't see any cracks! I did snug up the bolts about 1/4 turn a few months ago. Someone else mentioned they thought the cracking was as a result of loose bolts. Service Manual says torque to 12 ft lbs. Maybe as Vision owners, we need to check the tightness annually.

I did find my side stand bolt a little loose. That nut needs to be torqued to 35 ft. lbs.

Denny Pink
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johnnyvision
Posted 2013-09-08 6:35 PM (#144215 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Visionary

Posts: 4278
Its all ways the two inside bolts that are not tight.
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Spiderman
Posted 2013-09-08 6:41 PM (#144219 - in reply to #144091)
Subject: Re: Talked with Victory about the fender issue today


Cruiser

Posts: 100
Hudson, Ohio
It has happened across the years on the Visions. Victory did not handle this one correctly and I am not drinking the Kool-aid...NOR will I wait for them to do anything about it. I am working with WitchDoctor on a one piece safe and affordable option and will keep my Vision with a tainted view of Victory as a company. Not whining, just a fact. I am just glad that more and more people are aware of this issue. I don't want any rider going down because of this crappy fender
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