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 TOTALLY USELESS VICTORY CUSTOMER SERVICE LineJump to page : 1 2 Now viewing page 2 [25 messages per page] | View previous thread :: View next thread |
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cjnoho |
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| rainmaker |
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| Indiana RoadRunner - 2009-08-02 9:24 PM Well I learned one thing. If I ever call Victory I won't post it here!!  Some people spend so much time trying to read between the lines, they didn't read the lines.  I think everyone is reading and empathetic to the issue. But I think many of us are waiting for an an answer to a question that hasn't been asked. Do we all agree the customer Service line doesn't give answers to consumers? Yes, I think so. Do we all agree that Victory should improve communications to consumers AND dealers? Yes, I think so. Do we all agree that continuing this thread is productive and rewarding? No, I don't think we all agree. So, while we wait for Victory to read this and improve the Customer Service phone line, how about we ask questions that can be answered? How about that accessory question for starters? | |||
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| Cometman |
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And what about the VRA? You know, the Victory Riders Association..... Bought my Vic in March, have called twice about receiving the membership package.... nothing yet. Has anyone received this? If they could run it like the HOG organization I think we all would be much happier. These various Vic forums tell me more about the bikes than anywhere on the Victory web site. Maybe they should hire some of the people on here to help them out with Customer Service...... Nah that just wouldn't make sense....  | |||
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| a99miata |
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| Cometman |
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| TerryW527 |
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| tinabattles |
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| Lotzafun |
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| varyder |
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| radioteacher |
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| Tina, Thank you for posting Eric and Bill's number. I am sure they would do everything they can to help. In September of 2007 I was in San Jose, CA for some training and noticed that if I take off as soon as class is over, I could make it to Arlen's shop in Dublin before they closed. My wife and I arrived about 45 minutes before closing on a Thursday. In that short time: We met the manager Discussed the reliability of a Freedom engine Saw a warehouse with over twenty Visions in it (It was the Victory demonstration fleet) Had my wife sit on a Vision. (And she approved of it by saying "Cool" Then the manager opened up a shop door to reveal Arlen's Vision that he just rode to Sturgis the month before Had my picture taken while sitting on Arlen's 2007-2008 Vision Meet Cory Ness on the way to the elevator and finally bought a few things before leaving the store. The next day we repeated the 25 mile trip just to go back and buy a few more things from the apparel on the shelves. As my wife said, "Those are nice people" I will be in Las Vegas in the next 12 months and I look forward to meeting your staff. Back in 2007 the local Victory dealer here in San Antonio was Ironhorse of San Antonio, they were rude and condescending when asked questions about the Victory's they sold. Rather then display any ignorance about the brand they once answered one of my questions with the remark, "What do you want to know that for?" Its no wonder that Ironhorse of San Antonio is now out of business. The Victory owners of San Antonio are now lucky to have a dealer that really understands customer service, Kent Powersports, Victory of San Antonio. So, thanks for posting and keep up the good work! (Arlens Vision Sept 2007.jpg) Attachments ----------------  Arlens Vision Sept 2007.jpg (79KB - 1 downloads) | |||
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| vicguy |
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| Indiana RoadRunner |
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| rainmaker - 2009-08-03 12:31 PM Indiana RoadRunner - 2009-08-02 9:24 PM Well I learned one thing. If I ever call Victory I won't post it here!! Some people spend so much time trying to read between the lines, they didn't read the lines. I think everyone is reading and empathetic to the issue. But I think many of us are waiting for an an answer to a question that hasn't been asked. Do we all agree the customer Service line doesn't give answers to consumers? Yes, I think so. Do we all agree that Victory should improve communications to consumers AND dealers? Yes, I think so. Do we all agree that continuing this thread is productive and rewarding? No, I don't think we all agree. So, while we wait for Victory to read this and improve the Customer Service phone line, how about we ask questions that can be answered? How about that accessory question for starters? To clear things up since I think I was misunderstood. It seems if you have a problem with your bike ‘you're a whiner is some people's minds'. It also seems if you expect common courtesy and help from the maker of the best bikes in American ‘you best not post that on this forum either because the Holier Then Thou crowd will make you out as being the problem and not Victory‘. I deal with this crap everyday. At age 50 I still remember when the Customer Was King! When I bought things (such as gas and diesel fuel) I was treated like someone appreciated by business. I was talked to by a human, who by the way knew how to make change and look me in the eye like I was a real person. Nowadays I have to deal with some stupid computer and when I make human contact it's with some valley girl or some nitwit with black hair and black lipstick (guys). They can't make change if I pay cash and they can't understand simple English. Plus, most of the time they get my order wrong. Since I buy and sell a lot of things I deal with customer service people all the time. Most haven't a freakin clue what the heck they are doing. I figure most are there just to wear you down until you just say 'f-it!' I also am on the other side. I have to meet someone else's time frame when it comes to furniture and kitchen cabinets. Many people think they are the only guy who's goods are on my trailer even if he's only getting 2. Plus, most people order tomorrow what they wanted yesterday. Back to customer service. I am sick and tired of being treated like I am the enemy by the very folks who need me to buy things from them so they can have a job (I am talking about the boss!). I am sick and tired of bad service, rude people, and goofballs who can't speak English. I am sick and tired of how impersonal business transactions have become and how I am just a number on some damn computer screen. I am sick and tired of crappy food, smelly people, and people who groom and dress like freaks we use to be scared by on Tales from the Tomb. I am sick of apologizing if I need warranty work done on my car, truck or bike has a problem. I just bought it, I didn't build the sum-of-b! As for a Victory's customer service. It's not my problem the dealer knows more about lawn tractors and weed eaters. You folks at Victory gave them the damn franchise NOW FIX IT by answering the damn phone. Thank you!  Edited by Indiana RoadRunner 2009-08-05 11:39 PM | |||
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| radioteacher |
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| varyder |
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are we still talking about Victory's customer service, or the lack thereof? Maybe a few complaints to the BBB may get some results, don't know. But posting fodder here on the forums doesn't do anything good for the cause except vent. If it did they would have changed a long time ago.  | |||
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| iluvink |
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| varyder - 2009-08-06 5:17 AM are we still talking about Victory's customer service, or the lack thereof? Maybe a few complaints to the BBB may get some results, don't know. But posting fodder here on the forums doesn't do anything good for the cause except vent. If it did they would have changed a long time ago. Also, if things are bad enough, perhaps a media contact would like to make a story of this. Just a thought. Edited by iluvink 2009-08-06 8:34 AM | |||
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| Indiana RoadRunner |
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| Best thing about this website is….. I can learn about updates, recalls and tricks to fix minor issues. BECAUSE 1. Victory has only sent me one notice of a recall. 2. My dealer never knows of anything unless I tell them (Much to their annoyance). My bike compared to many hasn't had much problems. She runs like a dream and is always on standby for when I crank the throttle. Dealer issues are a pain though. Every warranty repair requires 2 to 3 trips and they have top read the same repair manual I have to figure out many things. Just like my radio. Latest undated Version is 5.13a, I have 4.13 and I seemed to have annoyed my dealer by knowing that. However, my driver output for the intercom/CB seems to have lowered it's volume. When I plug into my rear (passenger) outlet the sound level is GREAT! They said my ground wires on my intercom wiring harness is open and looks like it is shorting somewhere. Of course, even though I got it from Victory I have to foot the $200.00+ bill to replace it because accessories (even Victory's) are not under any warranty. So I guess I may have to spend the money and find out that may not be the problem with the volume level. Maybe the radio update may help? But, why did it go down!!!?? I use to set the CB and intercom at about 50% and now it's wide open and still to low. Pee's off my wife when I keep going HUH! Don't get me wrong. I like my dealer guys, they are really nice. But, it seems since Victory isn't their biggest line (sports bikes are) it isn't their concern. Sports bikes guys will buy every piece a cloths and coats they can find, and will spend big $$$$ to add 2 horsepower to their little rockets. That all being said. You couldn't pry my Victory Vision from my hands! She is mine and she is cool and she is mine and she will stay! BTW I saw 4 black Visions this week while traveling. That was me on the COOL Cherry Vision dressed like a yuppie waving across the Interstate. Wife says I act like I saw my long lost brother when I see a Victory Vision rider. Edited by Indiana RoadRunner 2009-08-06 8:53 AM | |||
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| Cometman |
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