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Puddle Jumper
Posts: 10
Tulsa OK | I'm still (after 19 months, 9 dealerships, and 27,000 miles) unable to keep an iPod nano working for any length of time. Today I tried calling Polaris to talk to someone who could help me diagnose the problem.
I ran into unhelpful, lying drones who insisted I must take the bike to a dealership. I explained that every time I take the bike to a dealership, they tell me they fixed it. Then I spend $149 on an iPod and it's fried within a week. So, he told me to take it to a dealership. (?!?!?!?!)
I've followed the correct channels of communication, but I keep paying people to fix this and it's never fixed. Does anyone know how I can reach any technical support at Polaris?
Thanks in Advance,
'Hopper |
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Iron Butt
Posts: 725
Reno County, KS | I am sorry to tell you this but they do not have a customer support network that deals directly with customers. We have debated the good/bad of this all over the forum. It sucks. They are only structured to send customers to the dealerships for help. There is a Polaris Industries link (www.polarisindustries.com) form that you can fill out. It requires that you know the service report #'s etc. I have tried it with no luck but you might get someone to respond. Honestly, I would drop by the dealership in Tulsa and talk to the service manager directly. I've been there a couple times and they were a lot better C/S than where I bought my bike in Wichita, KS. I use the ol' "I am in trouble and I need YOUR help trick" when possible. I might be so bold as to recommend a whole replacement radio. Push for the new 2010 units. Evidently they have had the radio reception problem fixed as noted on the board. At least one guy (Teach) has had his earlier model replaced and he reported that they are a much better unit. |
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Iron Butt
Posts: 935
Rockford, IL | A few folks here have reported issues with the cord to Nano connection. Think it has been a vibration issue causing problems with the terminals? And didn't someone mention they had a corrosion issue with the terminals?
I think some folks have found the solution is to velcro the Nano to the sidewall of the glove compartment to keep the vibrations down? Do some site searches here for more accurate information. Or hopefully somebody will chime in and explain this a bit further. |
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Tourer
Posts: 400
| I've lost two Ipods due to corrosion build-up. Somehow, moisture is getting in the glove box causing flux to build up on the connections. One time I could understand. The bike was out in a rainstorm, and I mean the worst rainstorm I have ever seen. Another time, it just popped. I checked the connection, and flux was all over the Ipod and the cable. |
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Puddle Jumper
Posts: 10
Tulsa OK | Rest assured, I've researched this issue for well over a year. I have no corrosion / moisture issues, my iPod has been secured and was attached tightly to the cord. My dealership is on its 7TH service manager since I bought my bike (and 3rd owner). They are very nice, but have never been able to actually SOLVE an issue on my bike.
I know some people on this board have managed to talk to Polaris technicians. I just want to get a message through.
Desperate. |
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Puddle Jumper
Posts: 11
| I had a frustrating issue with my bike stalling. After givng it in 3 times for repair in the first 3 months of owning the bike, . I tried in vain to talk to someone at Polaris, but was shut down and sent back to the dealer. I decided to take a different course of action
I wrote a nice letter to the owner of the dealership, complimenting him on his staff and operation. then I told him about the recurrent problem and asked him for his help.
( I also told him I dropped the bike off at his shop, and was not going to pick it up until the problem was fixed.)
His response was positive and he promised to make me happy. i was actually conacted by the customer service department at Victory to assure me that they would take care of my problem.
Bottom line, they did fix the problem, it was a remapping problem, and I still have the number and email of the customer service guy at Victory HQ to use if I ever need it. I feel once the dealer got involved and helped me get to Victory, I was satisfied.
Larry |
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Polaris help?
