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Visionary
Posts: 1290
Ruskin, Fl | I was not a happy camper when the flange came off the Ness drive pulley and destroyed my belt. Marco from Arlen Ness called me back after my rant on the forum and gave be a couple of options to take care of it for me.
Option 1: Send the pulley to them, they would repair it and send it back with a new belt. The belt would be at a discounted price. Not sure what that discount was going to be. This option would take some time.
Option 2: They would put a brand new pulley in the mail, no charge. I would buy my own belt.
I went with option 2. Had the pulley in 2 days from Ca. Looks MUCH better than the one I had. New one has a coating or something on the teeth. First belt had metal teeth and was kinda pitted. I sent it back to them for R&D to look at with the supplied label.
The pulley I had a problem with had a pressed on inside flange that let go. The replacement they sent me it was screwed on, their old system. They stated I was the first person to have a problem with the pressed on flange.
Thank You Arlen Ness for making this right. I would have been off the road for a month before I would have had $600 for a pulley. |
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Cruiser
Posts: 104
Corona, CA | That's nice they did what they did but in my mind they still owe you a belt ! Why wouldn't they replace the belt that was torn up ?
What happened was NOT your fault - it was due to a inferior product that came apart AND took your $250+ belt with it. They should make it the way it was BEFORE you used their part.
Imagine if it had come off while you were doing 70 on a crowded freeway and it got tangled up in your rear wheel and you went down.
They got off pretty cheap on this one !
Edited by team5150 2011-03-04 11:35 AM
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Visionary
Posts: 4278
| It's nice to see you have good things to say about the Ness company now.
Good luck with the new pulley |
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Cruiser
Posts: 244
Tucson , AZ | I cant say enough about Arlen and his team... they are truely one of the last customer service people around. They are easy to talk to and do great work. |
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Visionary
Posts: 3006
San Antonio, TX | I walked into the Dublin Ness shop twice two days in a row (in Sept 2007) and have never been treated better by any company's staff.
They are first class all the way!
Ride Safe |
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Cruiser
Posts: 104
Corona, CA | So, I take it you all feel it's OK to sell someone a defective part that comes apart under power, destroys the part and a $200 drive belt as long as they are nice to you ??
They got off cheap. |
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Visionary
Posts: 4278
| team5150
Sorry you don't know all the story. |
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Cruiser
Posts: 104
Corona, CA | Well maybe if the whole story WAS told - informed comments COULD be made ! |
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Visionary
Posts: 1290
Ruskin, Fl | The story goes my 2008 Vision was totaled on 1/8/11. I bought a replacement from codfather a month later with all the Ness goodies on it. The belt was chirping very badly when I got the bike. I adjusted the belt like I have done several time on my first Vision. At the end of a 125 mile day of running around the inside flange of the Ness Evil 7 pulley came off and the belt sliced like cold cuts on the belt guard almost coming completely off.
I first called Arlen Ness in Ca. I told my story and was transferred to parts. I told my story again and was transferred to service, who dumped my to voicemail. I left a message. After no return call I posted a not so nice message about Ness products. I than emailed Ness with photos.
I got a phone call back the next AM.
Well, since I have a bad track record with this kind of thing I expected from the beginning to be on the hook for a $300 belt AND a $600 pulley. That would have parked the bike for a month. No Daytona, no refund on the room. It just would have sucked. This happened on the way home from the account. I expected a refund and owe $1200 bucks. Couple this with the fact that I bought the Vision second hand to replace my totaled one. I was not the original purchaser of the Ness parts. I do have the receipt from an out of business dealer, but again, these things normally don't go my way. They sent me a brand new part in two days just based on the photos I emailed them.
So yea, I'm happy with that. They also told me they would discuss the chrome flaking off the $1200 front wheel after we got the pulley situation taken care of. I have photos. I'll put them up when I get some time.
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Visionary
Posts: 1290
Ruskin, Fl | Here some pictures, 3 hour rain delay leaving for Daytona. They used to screw the inside flange on, now it is pressed on. The sent me the old style with screws. Also the new one look 10X better. The first one the chrome was looking a little shabby.
Edited by cw1115 2011-03-10 8:13 AM
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Visionary
Posts: 1290
Ruskin, Fl | Emailed Arlen Ness yesterday about the hub on the Evil 7 wheel. They are sending me a new hub, bearings, and seals. All I wanted was a hub. I never even thought about the other parts. Man was I wrong, they stand behind theur stuff. There was a major problem with the plating on this. Every square MM is flaking all the way around.
Edited by cw1115 2011-03-24 5:19 PM
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Cruiser
Posts: 216
Danville, CA | Parts has great service, but good luck with their local service dept in CA.. They are a mess!! Service is slow, communication is non-existent, and on and on and on... Sucks that there aren't many options locally, at least that I am aware of.. Anyone in Nor Cal East Bay have a good victory service option other than Ness shop.. thanks.. |
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