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Visionary
Posts: 1436
| Not only will I never purchase another Victory but I'll do everything in my power to make sure nobody I know does either. Here is the run down for anyone who really cares to know.
I had the headlite replaced 3 times already and the 4th is bad. It was reported on th factory warranty but for some reason got turned over to Polaristar. Basically the dealer got stuck paying for the last headlite and installation. The new one went bad in a month and Polaristar says they'll provide a new headlite in "good faith" but I'd have to pay for the install. So they don't even warranty their own, pathetic (this fight isn't over yet).
Second as most know I've had radio problems since day 1. I've played the game of this download and that with NO resolution to the problem. AGAIN the new radio was requested under the factory warranty, BUT again Victory said to wait for the new download which would correct my radio issue. HOWEVER if it didn't they would replace the radio. Well the download did NOT fix the problem and the radio has been dead for 2 months. The NEW radio was on backorder, due in on September 25th, with an AUTHORIZATION number. Well today it still was not in so the dealer called. You guessed it MORE RUN AROUND. Victory has passed the buck to Polaristar AGAIN, and added a new twist in that the dealer must go through the radio supplier. They want the radio pulled and sent to them. Once received WITH a check for $175 they'll send the dealer the replacement radio. Oh and they'll credit the ZERO deductable warranty the $175???
I'm done! I'll be getting a lawyer tomorrow, taking out an add in the paper telling my Victory story and Victory can kiss my butt.
In 40+ years of riding I have never had so much run around to fix what should be fairly simple stuff to get fixed.
For you folks that love your bike, haven't had an issue, great and I'm happy for you. But god help you if you ever do, what a cluster. Oh and anyone who says its the dealer; Sorry NOT the case. During every one of these gaggles I've been on the other end of the speaker phone listening in and it isn't the dealer, its Victory.
So if you are from Victory and you are reading this feel free to pipe on in or better yet give me a call. I'd love to hear how you cover your product. | |
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Cruiser
Posts: 192
Republic of Tejas | That really bites Teach. I'd be P.O.'d myself. | |
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Cruiser
Posts: 111
Maine | Sorry to hear about your plight. In Maine you wood quallify for the lemon law. Victory would owe you a new bike for being unable to fix the headlight after three tries as it would be considered a vital component for safe operation. Hope your State has a similar law. | |
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Tourer
Posts: 447
Northeastern Penna. | Sorry to hear that.I'd be pissed as well, to say the least. I hope something good comes out of this for you, whatever it may be. | |
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Puddle Jumper
Posts: 39
Brighton, MI | Its just me but if we all stick together and quit buying anything from victory or polaris for lets say three months... maybe they will get a clue so when this happens to one of us the rest of us can stand behind us.
(reality in numbers) Oh thats right we only like to talk the talk | |
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Cruiser
Posts: 205
| Are you on the original factory warranty? Or is this an issue regarding the supplemental warranty extensions?
Either way, I am sorry for your headache. You probably will be better to fight a little, and then just vote with your feet....
I would be angry too if my radio did not work, it is a large part of the ride for me. What is the actual radio problem? | |
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Tourer
Posts: 400
| Sorry to hear about your problems Teach. My HID has been out longer than it's been working. I was at a dealer one day, and an employee made the comment that there were known problems with the Vision, but Victory decided to release it in 08 anyway. | |
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Puddle Jumper
Posts: 33
| the radio is a joke and the speakers/amp are laughably bad (but I knew this when I bought so no real complaints)
when I asked my dealer if my Zumo 550 would work he said he'd have to ask Polaris, they gave him the runaround so I took my business to J&M. I suggest that anybody looking for trouble free music and communications give their website a look http://www.jmcorp.com/
Edited by HeyChessieFetchItUp 2009-10-05 8:02 PM
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Cruiser
Posts: 170
Houston, TX | ez chair - 2009-10-05 5:48 PM
Sorry to hear about your plight. In Maine you wood quallify for the lemon law. Victory would owe you a new bike for being unable to fix the headlight after three tries as it would be considered a vital component for safe operation. Hope your State has a similar law.
I believe you would qualify under the lemon law in Texas also. | |
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Cruiser
Posts: 226
on the edge of Los Angeles | All sucks for everyone involved.
In retail customer is King since they are the ones that spend the money. Especially now with the current economy!
Almost sounds like what I have come to terms with is a dealership that cant stand up to the manufacturer in support of the end user.
I feel at times that there is a controlled disconnect between the owner and the manufacturer for what ever the reason.
I love my bike but am a bit disturbed by how some of us have been treated, myself included during difficult repair issues.
That being said I have also been treated as a human and with respect and handled properly by one dealer that is not in my state.
The headlight is a big issue. To hate a bike cause of the radio is not fair. To hate a bike because of the support you are not getting is where this issue really lies and that I do understand.
The lemon law came out of issues such as this and I don't believe it started with Victory. | |
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Cruiser
Posts: 115
Columbus, Ga | I have not had major issues with my bike but If I keep hearing stories like this I will be done with Victory as well. I love my bike but dealer network is weak, oil real exspensive, resale terrible, and if this is how warranty claims are handled then i got good reason to be worried that I dropped 20k on this bike. There are a lot of reasons already to not buy a Victory without them adding to the list with something they can control like customer service. | |
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Tourer
Posts: 523
seattle, wa | You have every right to be upset. In my opinion they owe you full repairs to be made promptly and correctly but we see that didn't happen. They should just give you a new bike after all the headache you've had!
I should consider myself one of the lucky ones, so far I haven't had any serious problems.
Fuck em if they wont back up their product.
Is Victory(Polaris) just another company that jumped on the V-twin bandwagon? It's kinda lookin that way.
I always talk up Victory to people I meet, I try to send out a positive review of the product. I really want them to succeed in this market, we desperately need another american bike maker.
Like I already said, if they wont back their product, FUCK EM!
I hope they come to their senses and get their shit together otherwise not only will they be screwed, but so will we, the people that bought their product.
Good luck Teach, they need to make things right with you. | |
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Visionary
Posts: 8144
New Bohemia, VA | 1) Victory is not going to take words written in cyperspace and do something by them.
2) You're doing exactly what you need to do, getting a lawyer.
hope all will be rectified in your case Teach. | |
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Cruiser
Posts: 244
Lindale, TX | I love my Victory but Polaris needs to pay attention to forums like this because many potential purchasers will be swayed against Victory based on owner feedback. It's the internet age and I believe that most people who can afford $20,000 for a new bike will also take the time to research the quality of the service and warranties. | |
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Iron Butt
Posts: 1117
Northeast Ohio | Do you mind if I ask what is up with your headlight? I had to replace mine (once) due to fogging and hair line cracks at the top. I got a call from a Victory engineer asking me a ton of questions about usage, etc. They know the headlight is a problem, so why they are denying your claim is beyond me. | |
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Cruiser
Posts: 205
| Are you on the original factory warranty? Or is this an issue regarding the supplemental warranty extensions? What is the exact problem with the radio?
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Visionary
Posts: 8144
New Bohemia, VA | Easttexasrider - 2009-10-06 10:18 AM I love my Victory but Polaris needs to pay attention to forums like this because many potential purchasers will be swayed against Victory based on owner feedback. It's the internet age and I believe that most people who can afford $20,000 for a new bike will also take the time to research the quality of the service and warranties. e.tx.rider, as logical as it might sound, even forums such as this one really is no more than venting and sharing and sharing of information that may or may not be substantiated. When I had a complaint with Victory, I went to my dealer and they were able to resolve it. But nothing can be resolved unless you go through the channels, and if that does work, folks such as BBB and lemon laws and laywers are there to work on a solution, not a forum in cyper space. At best this is no more effective then the ad in a newspaper where only a few people read it. And by the way, I'm curious as to why it can be assumed that about 10 or 20 disgruntled people on a forum out of thousands of satisfied owners that don't frequent the forum would make anyone change the way they do business. It doesn't matter if I talk bad about victory as there is 20 people that is talking good about the product and the company. And for the record, I'm one of the many that find Polaris, Victory and the Vision a superior product for being such a young company. In all honesty, I hope that when all is said and done, that those who have had problems with Victory will find themselves settled out with Victory and is satisfied by going to another product if that is what they chose to do. And one last point is, prior to purchasing my first Polaris product, the Victory Vision, I did internet searches on Victory, and despite any negative comments, the positive comments were overwhelming to the superiority and quality of the motorcycles. Of course, the Vision was a first run product that had not been fielded tested and I considered the "don't buy the first one" mentality. But you know what? I did and have never regretted it and even find it cool to be part of motorcycle history and have 54,800 on the clock and the bike is running fine. I even do my own maintenance when I can and do not find it intimidating. | |
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Cruiser
Posts: 140
| Sorry, Teach. I hope the lawyer can help you get satisfied. | |
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Iron Butt
Posts: 935
Rockford, IL | Ok....whats a lawyer gonna do? How they going to help resolve this? They going to write a letter? For free?
I;m not trying to be sarcastic....I'm just wondering how going the lawyer route will work. | |
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Cruiser
Posts: 141
| Just so you all know.......Polaris could give a rats ass about your complaints, unless you are so extremely vocal they can't ignore it (I know this for sure). And they are a horrid company when it comes to customer service....They have a great product, and piss poor service and support. Has been that way since I can remember, and that is at least 25 years.
I have had so many problems with my Vision I lost count...And it is truly frustrating. Many things I have just learned to live with, many were corrected after an adequate amount of bitching publicly...
Pretty amazing over here compared to the VMC site....Say you are having a problem over there and you get bashed for it....Over here you are getting sympathy and support. Wow. 
The Vision was truly not ready in 08'. Polaris has released shit over the years before it was ready many times. For those of you in the North, remember the Storm snowmobile in the 90's? How about the 2005 Fusion? Just a couple of examples. The difference was that the Fusion was SO messed up Polaris actually did do a mass appology and partial rectification.
As always, Polaris you suck dick! Keep making a great product, that is all you have. And shame will find you sooner or later, and it will always be with you after that.
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Visionary
Posts: 2118
Pitt Meadows, BC Canada | Is it possible that - as Chris says "that about 10 or 20 disgruntled people on a forum out of thousands of satisfied owners " - that maybe there are some 'bad Dealerships' out of maybe many 'good Dealerships'? I am fortunate that I have a VV that has been trouble free (maybe due to our mild climate - not too cold nor too hot) and my dealer here is well respected and I have not seen, nor heard any negative comments on them in the 1 1/2 years since my purchase.
Is it fair to "tar" all Victory dealers due to the actions of a few dealers? Is it fair to brand Polaris because of the problems of a few owners?
Pretty harsh, based on my experiences over a lifetime of dealing with many manufacturers and dealers. I hope you get some fair treatment - but attitude goes a long way in dealing with people and businesses - and I hope 'attitude' is not what this is about.
And I hope Polaris is tuned in to this thread.... | |
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Puddle Jumper
Posts: 42
Orange County | I've been here reading the posts now for about 6 months now and I never heard of anything like this before. I'm saving up my denaro's to buy a Vision. Now I don't know................ I guess I'll have to see the out come of this event. Please keep us informed on your progress with Polaris. | |
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Cruiser
Posts: 143
Sparta, WI | I think Teach is pissed off. Take a a valium, a couple shots of Jack Daniels, chase it with a couple cold Old Style's and maybe check out a strip joint. It might take the edge off. It's worked for me. Good luck Teach. | |
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Visionary
Posts: 1436
| Varyder, PA has no "bike" Lemon Law so you need a lawyer to get it done. Hope that answers that.
For those asking about the radio; It started by dropping reception from day one, in fact I have never been able to pick up weatherband unless I'm in just the right spot and if I move a couple feet its gone. Then it burned up my Ipod, dropped programming, wouldn't sync with the Ipod, etc.. Then it began locking out where it froze the display and no function at all. Then it went to a partial display, lockout, dropped programming, switch in programming and basically would do its own thing. Now I have radio about 10% of the time with nothing 90% of the time. During the 10% of the time it works, it does what it wants and there is either a bar code looking display or none at all.
The headlite for those asking are BROKE on ALL Visions, they come that way from the supplier. So if you have a Vision you have a defective headlite. Mine started with the small fractures in the lense, then the fogging on the top and eventually a leak and fogging of the entire lense. The stock headlite assy lasted 2 months, the 2nd 5 months but 3 of those were winter when it was parked, the 3rd lasted 2 months and the current one went bad within 30 days of being installed. I suspect when they install another it will be bad within 2 months. When I say "go bad" I am referring to when the water begins getting inside the lense, NOT just the upper edge and hairline cracks issue. The headlite I'm contacting NHTSA about a safety recall because I'm sick of pissing around. It is a KNOWN problem they have done nothing to address.
A call from the dealer today assures me the radio issue is handled, but I'm still going forward with a lawyer.
For those who are fence sitting about purchasing a Vision; My Vision has had more junk go wrong with it than ANYONE else on this site. It is just pure bad luck and there are many here who have NEVER had a claim of any type. The bad luck I can live with, the way it has been handled is crap. With all the bad luck the Vision has been a great machine in handling and general ridability, you won't find a more comfortable bike right out of the box, BUT Victory needs to get their act together when it comes to customer service. Far too many fingers in the pie. The Customer Service Hotline? What a joke, they can't/won't do a thing. If a dealers mechanic says its broke why do they need to convince Victory and get an authorization number? They shouldn't need to. Let the dealers fix the damn bike and quit the run around crap. It is micro-management of this sort that have created all the problems. Well that and the extended warranty isn't run by Victory. You made the bike warranty the damn thing. Parts changed under the factory warranty should be covered by Victory for a period of at least 6 months. Passing the buck to the extended warranty provider is bull. | |
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Cruiser
Posts: 127
OHIO | Teach I feel your pain!!! While I have not had your particular issues, I've had enough of my totally incapable dealer! This is my families 5th brand new Polaris product and DEFINATELY THE LAST!!!!!! | |
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Cruiser
Posts: 64
St. Louis, MO United States | Earlier today I read this post and it has irritated me all day.
I purchased my Vision Tour Premium in the spring and have been praising it ever since to anyone that would listen, especially HD riders. While I have not had any major issues I am very concerened with what I have read here. I have a company in the electronics industry and a number of our manufacturers actually ask certain customers what they think. I happen to be one of them because I will truly give them an honest review of what is good and what is bad with their products and/or services. With that being said and with time on my hands because I am out of town on business I hope someone from Victory (Polaris) reads what "Teach" has stated in his thread and takes it to someone that can address this customers problems.
My other observations from traveling to dealerships in Florida, Missouri, and Illinois.
Your dealers... Victory is "just another brand" of motorcycle they have. They have no special knowledge of your product over anything else they sell and in my actual case are usually educated by the consumer.
This is not true of HD. These people LOVE their product and live it. A HD mechanic does it because he loves HD, not because that is what the dealership is selling this week.
An D salesman kows the difference between models.
I do not speak for other Vision riders but I particular was attracted to the Vision because it was unique and not the status quo. I am VERY concerned now about my American made investment and truly hope I do not nor anyone else have the problems or be treated the way "Teach" has.
"Teach" I hope you find satisfaction and find another bike manufacturere that makes you happy.
Keep the rubber side down.
I still like mine and wish I was home to ride it, but this definetly brings an unecessary clouds into view.
In no way am I trying to insult anyone or organization in this. I am simply posting my opinion. Others may agree or disagree, that is the right you have in this great country of ours.
I would sincerly like to see someone from management in Victory/Polars to address this gentleman in this forum to let this customer know that you do care what we think and we are valued customers.
Business Rule #1
Customer is always right.
Business Rule #2
Refer to rule #1
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Cruiser
Posts: 64
St. Louis, MO United States | Earlier today I read this post and it has irritated me all day.
I purchased my Vision Tour Premium in the spring and have been praising it ever since to anyone that would listen, especially HD riders. While I have not had any major issues I am very concerened with what I have read here. I have a company in the electronics industry and a number of our manufacturers actually ask certain customers what they think. I happen to be one of them because I will truly give them an honest review of what is good and what is bad with their products and/or services. With that being said and with time on my hands because I am out of town on business I hope someone from Victory (Polaris) reads what "Teach" has stated in his thread and takes it to someone that can address this customers problems.
My other observations from traveling to dealerships in Florida, Missouri, and Illinois.
Your dealers... Victory is "just another brand" of motorcycle they have. They have no special knowledge of your product over anything else they sell and in my actual case are usually educated by the consumer.
This is not true of HD. These people LOVE their product and live it. A HD mechanic does it because he loves HD, not because that is what the dealership is selling this week.
An D salesman kows the difference between models.
I do not speak for other Vision riders but I particular was attracted to the Vision because it was unique and not the status quo. I am VERY concerned now about my American made investment and truly hope I do not nor anyone else have the problems or be treated the way "Teach" has.
"Teach" I hope you find satisfaction and find another bike manufacturere that makes you happy.
Keep the rubber side down.
I still like mine and wish I was home to ride it, but this definetly brings an unecessary clouds into view.
In no way am I trying to insult anyone or organization in this. I am simply posting my opinion. Others may agree or disagree, that is the right you have in this great country of ours.
I would sincerly like to see someone from management in Victory/Polars to address this gentleman in this forum to let this customer know that you do care what we think and we are valued customers.
Business Rule #1
Customer is always right.
Business Rule #2
Refer to rule #1
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Cruiser
Posts: 205
| While I agree with you, I also know that HD has endless horror stories just like this. There is no guarantee of good service at HD. However, with the small amount of Vision owners in the world, Victory could really make a name for themselves by catering to owners in every possible way. Word would spread quickly of the Rolls Royce service for the Rolls Royce bike.
This should be a teaching moment for Victory. They should shower the new owners of this a-typical bike with a-typical support. Everyone wins in the long run. I am still trying to discern if the real issue is support from the factory or support from the after-market warranty. That really makes a difference in this complaint. No less frustrating for Teach, but a difference in the universal applicability of the situation.
VICTORY: Fix Teach's bike, you owe it to him.
Teach: Hang in there, persevere, and enjoy the things you can. We do empathize. | |
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Tourer
Posts: 411
Dallas, Texas | Teach - 2009-10-06 3:56 PM
The headlite for those asking are BROKE on ALL Visions, they come that way from the supplier. So if you have a Vision you have a defective headlite.
For those who are fence sitting about purchasing a Vision; My Vision has had more junk go wrong with it than ANYONE else on this site. It is just pure bad luck and there are many here who have NEVER had a claim of any type. The bad luck I can live with, the way it has been handled is crap. With all the bad luck the Vision has been a great machine in handling and general ridability, you won't find a more comfortable bike right out of the box, BUT Victory needs to get their act together when it comes to customer service. Far too many fingers in the pie. The Customer Service Hotline? What a joke, they can't/won't do a thing. If a dealers mechanic says its broke why do they need to convince Victory and get an authorization number? They shouldn't need to. Let the dealers fix the damn bike and quit the run around crap. It is micro-management of this sort that have created all the problems. Well that and the extended warranty isn't run by Victory. You made the bike warranty the damn thing. Parts changed under the factory warranty should be covered by Victory for a period of at least 6 months. Passing the buck to the extended warranty provider is bull.
Well now I am going to take a hard look at my headlight.
Anyway, I feel you, Teach. My bike issues weren't as severe, but the "Victory attitude" bugged me to no end as well.
http://www.vision-riders.com/bb/forums/thread-view.asp?tid=4364&pos...
Give 'em he11, Teach.
And I still think ANY company that relies on consumer purchases and/or satisfaction needs to be as vigilant as possible to find feedback from their customers. Whether it be websites like these, Dealer feedback, or direct consumer contact. That is what sets a great company apart from the rest.
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Cruiser
Posts: 271
Belding Michigan | OK I know I am going to get bashed but I have found victory to be a good company to do business with and my dealer not only understand the product but he and both his sons ride the victorys they sell.
I ran into the regional Victory Rep at my dealer and talked to him for a while. He knows the bikes and cares about peoples needs he put me onto the forward set pegs that Victory put out for those of us who have long legs.
I am not sure what can be done to help the people with issues but I have a fairly new Chysler 300 and a 2009 Ford truck when I look at the boards for them I find some people are happy with what they have and some dissappointed. Some car and bikes are good some are bad but from what I have seen here and the poll voting shows most of us would do it again. Someone asked me last week when I was out for a ride what I would ride if price were no object. With my size and legs I would go out today and buy another Vision because it fits me like no other bike ever has. Archie | |
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Cruiser
Posts: 143
Sparta, WI | Teach, Maybe you should do what my uncle Ted did a few years back. Wrap the bike with some lemon designed exterior wrap and then go back and talk to them. Uncle Ted got the dealers attention and some serious results. | |
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Cruiser
Posts: 141
| Teach - 2009-10-06 3:56 PM
For those who are fence sitting about purchasing a Vision; My Vision has had more junk go wrong with it than ANYONE else on this site.
I have you beat!!!!
I can't recall all the things that have gone wrong but here is most of them:
Stereo problem as well, the ipod cord (I am on my sixth), fried Ipod, frozen stereo, no reception at all, oil pressure sensor failed and leaked oil, headlight full of water, cruise not working, heated grips broke, windscreen crooked, windscreen defected, misaligned everything, breather tube cut by jagged edge rubbing, frayed brake line, trip computer resets itself, surging when the cruise works, clattering trunk lid, belt squeak, paint issues, heat issues, rain issues.....
I still love the bike and feel it is better than any alternative bike.
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Visionary
Posts: 1436
| Golfer, no you don't my friend, lol..... ADD to your list two oil sending units, the bar mounted radio control, shock bushing, cracked windshield, chipping muffler end caps due to corrosion from UNDER the paint, defective seat (was actually missing foam in the center), broken trunk armrest pins and I'm sure some other stuff I've forgotten. Most defects have reoccured at least twice.... oh and a rear tire because the shock bushings were bad, lol. You gotta laugh as it beats crying. | |
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Visionary
Posts: 2118
Pitt Meadows, BC Canada | ONE of all of the above..... | |
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Iron Butt
Posts: 725
Reno County, KS | I almost don't see the point in exerting the energy honestly. I've been on this site for over year and have seen several posts come and go with subjects similar to "attention victory", "Victory:" ,"Polaris Industries", etc. and I have never seen any of them addressed. It's like screaming at a brick wall. If we can't get them to even give us the simple curtesy of a call back, why would we expect them to scan online forums for complaints? Call me idiotic but I don't believe a word about how this company is "watching for feedback", "listening to their customers", "taking ques from their consumer base" or any other catch phrase that comes from Polaris' marketing, designers or management. The interviews you read in the bike mags are loaded with complete bull shit. These sales were made and it's a done deal. Me personally, I've taken to the bike as a hobby in and of itself. I've been stuck waiting for painted parts for over six months because they were not being produced due to vendor problems. Then they showed up broke because they ship thier stuff like it's inexpensive ATV crap. I've been dealing with a couple issues since day one and it's been a year and a half since I got the bike. She's not perfect but she's what I've got. They're more focused on taking their bikes over seas and expansion than fixing what they've put out. I would personally not be surprised to see class action against Victory/Polaris. It is what it is I guess. I'll be finally getting my warrantied rear pulley hopefully within the month. I've pretty much decided that I won't be messing around with Vic when I'm ready for my next bike. That's going to be a long time from now. In the mean time I've already saved a couple of friends/family from making the Victory mistake. My cousin now does not have to worry about a bike with a garbage transmission (early V92C) and my buddy doesn't have to worry about Vision that needs flashing, pulleys, radios, cheap plastic work including headlights and body panels, etc. | |
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Cruiser
Posts: 125
Kerrville Texas ( now a homeowner on six acres) | Regarding the comment about dealers across three states including Missouri.
Jones powersports in Columbia missouri EDUCATE their employees on the Victory MC's and all their products.They have a DYNOMITE service dept. and can teach a bunch of dealers how it is done.
They are located south on US hwy 63 about 4miles south of I-70. Been selling victory mc's since Vic. started.
They sell ONLY Polaris prod's plus KTM Dirtbikes and Ducati MC's
They can tell you everything about all those products. Also were the HD dealers for 14 years, sold it when Vic's came out.
We baught a Kingpin in 05 and the Vision in 07. We have been on the road for almost a couple of years and have had the Vision serviced in 11 or 12 dealers across the country. All have been fair to good but, not to the calibre of Jones.
Stop and see them if you travel that way. (about 1/2 way between St.Louis and Kansas city)
SMADGE | |
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Visionary
Posts: 1436
| I don't know how it always ends up being a discourse on how good this or that "dealership" is, that is NOT even a question here. My dealer has got to be as frustrated as I, after all they have to deal with me, lol....
Nope this is about "Victory" aka Polaris that don't do the right things. Placing BAD oil sending units back in stock when they KNOW they were improperly stamped is their fault. Not correcting the headlite defect is their fault. Not correcting the radio problems are again their fault. Dragging out warranty claims with repairs they KNOW will not fix the problem so they can then pass the warranty repair to the extended is not only their fault, but its down right dishonorable. Making their dealers get authorization before repairs can be made is their fault. This is a VICTORY problem NOT a DEALER problem.
Don't get me wrong other manufacturers can be a pain to deal with, but Victory has been the worst I've ever encountered. | |
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Iron Butt
Posts: 725
Reno County, KS | I don't get it either. This is exactly what happened to the other threads. They got hijacked and went OT about "MY dealership is GREAT" and "MY dealerships sucks". I'd like to keep this thread on topic too. I personally don't care about how good your dealership is. It means nothing when Vic. won't step up to back them. If you wanna plug your dealership, do it in the appropriate thread. We already know there are good and bad ones. I've plugged 2 or 3 in the appropriate threads. I'm right here with you Teach. I wanna hash this $hit out. I'd love to see at least 1 rep step up and address anything on this site. Dragging out warranty claims! That is exactly the way I felt I was being dragged with this rear pulley BS. I bought the ext. warranty because I was afraid I'd get boned if I didn't. I figured "what the hell, its only about $200 more for the warranty than buying a new pulley outright". But honestly, if I had known how much BS it would have turned into and how long it would take, I would have just ponied up the money up front for the replacement parts and got on with it. Now it's about making them honor their end of the bargain. After the pulley shows up, I still have to persue 2 other issues but I think I'm just going to pay the $ and buy replacements outright. | |
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Visionary
Posts: 8144
New Bohemia, VA | bigwill5150 - 2009-10-08 7:59 AM I wanna hash this $hit out. I'd love to see at least 1 rep step up and address anything on this site. Knowing I'll get blasted, this forum or any other cyperspace open forum is not the forum you address these issues. At best you are giving Polaris a little bad press and venting your frustration. No corporation would go to a forum and take this at face value, as there is no face. It is a bunch of words in cyperspace that may or may not be true. I'll whine a little while I'm here about Victory. I go to the dealer yesterday to get a fuel filter, recommended by the book to be changed at 30,000 miles. I'm on 55,000 miles now and figured it is as good as time as any. I stood there and waited for about 20 minutes while they looked through manuals and parts listings and could not find the filter part number. So what am I to replace it with? They're going to call Victory today and see what'd up. They're in tank filters and require pulling the pump to change, not necessarily my idea of a replaceable service item, but it is what it is. But I would like to call or write Victory and ask them a lot of questions as they are not going to answer them here no matter what you say or how bad you say it. | |
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Iron Butt
Posts: 600
Linwood, MI | varyder - 2009-10-08 7:16 AM
...this forum or any other cyperspace open forum is not the forum you address these issues. At best you are giving Polaris a little bad press and venting your frustration.
Isn't it, though. I mean, he's frustrated and more than a little pissed off. We're the community that can best "feel his pain." I'm sure he's probably not looking for pats on the back and "awww, there there, it'll be alright," but where else is he going to find a group of people that can understand what he's going through and even benefit from the knowledge of his experience?
Frankly, I think this is an excellent place for him to vent his frustration. Maybe Polaris/Victory never reads here and most likely nothing will come of his words posted here for all to see. But maybe, just maybe, it will make him feel a tad better about he's going through by hollerin' here for us to read. | |
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Visionary
Posts: 8144
New Bohemia, VA | Rebel, in context, the forum is best to do just that, vent your frustration, and I applaud that effort overall. Maybe it is understood across the spectrum of readers, that is all this is, venting the frustration and banter. But I hope no one goes to sleep tonight expecting a phone call from Victory because this post...but... just maybe.... | |
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Visionary
Posts: 1484
LaPorte,Tx. | Hey guys, I just got off the phone with Mark, you know, the guy from Victory...him and I, well we know each other, he signed my hat one day. Anyway he said, everything is going to be just fine! Now I can sleep better, how about you? 
SF, it was a great day today...thanks! | |
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Visionary
Posts: 1324
So Cal | varyder - 2009-10-08 5:16 AM
bigwill5150 - 2009-10-08 7:59 AM I wanna hash this $hit out. I'd love to see at least 1 rep step up and address anything on this site. Knowing I'll get blasted, this forum or any other cyperspace open forum is not the forum you address these issues. At best you are giving Polaris a little bad press and venting your frustration. No corporation would go to a forum and take this at face value, as there is no face. It is a bunch of words in cyperspace that may or may not be true. I'll whine a little while I'm here about Victory. I go to the dealer yesterday to get a fuel filter, recommended by the book to be changed at 30,000 miles. I'm on 55,000 miles now and figured it is as good as time as any. I stood there and waited for about 20 minutes while they looked through manuals and parts listings and could not find the filter part number. So what am I to replace it with? They're going to call Victory today and see what'd up. They're in tank filters and require pulling the pump to change, not necessarily my idea of a replaceable service item, but it is what it is. But I would like to call or write Victory and ask them a lot of questions as they are not going to answer them here no matter what you say or how bad you say it.
I have called AND written Polaris with no response from Victory. When I write they send me a survey. When I call they tell me to talk to my dealer. Dealers always want to keep my bike for at least a week. I ride daily, the Vision is my second car. If techs are Victory trained why doesnt Victory trust their judgment? My last issue I fixed myself, just seemed cheaper than wasting gas going to the dealer. I have used both factory and extended warrantys on two of my HD's with no problems.
I'm with Teach, as nice as the bike is, it will be my last Victory. If I had the issues Teach has I would have talked to a lawyer a long time ago.
Wether your state has a lemon law or not, they do have laws to protect consumers.
Talk to a law student at the local college.
There's always the class action suit. Not something I'm fond of because the lawyers are the only ones that make out. But it would get Victorys attention. | |
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Visionary
Posts: 8144
New Bohemia, VA |
Edited by varyder 2009-10-08 9:05 PM
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Tourer
Posts: 400
| It's unfortunate that people are so unhappy with their Vision that they are telling others not to buy Victory. Both for the consumer and the line workers at Spirit Lake that enjoy seeing us each year at the AVR. | |
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Visionary
Posts: 8144
New Bohemia, VA | believe me, any intelligent reader of forums will find much more positive comments then the few negative comments. that's why there has never been a class action suit against Victory - most of the satisified riders never even mess with a forum, or know they exist. They're too busy riding with a big smile on their face. Ride on, ride safe! | |
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Cruiser
Posts: 79
Memphis,Tn. | Slightly off topic but it's not just Victory. About 8 years ago there were tens of thousands of Dodge Cummins pickup owners with lift pumps (fuel pumps) that were garbage. Hundreds of (TDR) owner forum threads and pleas to Dodge/Cummins and no one ever made a peep or post there from the manufacturers about this. We were "invisible" and didn't seem to exist. This went on for over two years while the aftermarket vendors became rich selling fuel pump relocation kits. There were hundreds of "Cummins/Dodge are you listening" threads.
Never any response, and I do mean never.
Then one day, a member scanned and posted a factory parts manual to PDF format. No big deal right??
WITHIN 2 HOURS of it's posting the manufacturer's legal department logged on and posted that this was COPYRIGHTED material AND that everyone that had downloaded it would be SHOT at sunrise - and then sent to a prison in Bolivia!!!
Victory knows... they're silent, but trust me, they know....
Edited by TopFuel 2009-10-09 1:02 AM
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Visionary
Posts: 8144
New Bohemia, VA | on the subject of slightly off topic, jeep cherokee family owners, at least a good portion of them, have experienced the "death wobble" literally for decades, something that Chrysler has never acknowledged nor anyone has found an absolute cure for. Ask me how I know being the owner of 3 cherokees, 89, 93, '01. as for the copyrighted material, there are watchdogs for that type of information and it can be quickly substantiated, thus the response. when you have a problem with your vehicle, do take it to the fixer, or do you call them on the phone and ask them to fix it over the phone... I'm just saying...
Edited by varyder 2009-10-09 4:44 AM
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Tourer
Posts: 562
SC, Bluffton | TopFuel - 2009-10-09 12:59 AM
Slightly off topic but it's not just Victory. About 8 years ago there were tens of thousands of Dodge Cummins pickup owners with lift pumps (fuel pumps) that were garbage. Hundreds of (TDR) owner forum threads and pleas to Dodge/Cummins and no one ever made a peep or post there from the manufacturers about this. We were "invisible" and didn't seem to exist. This went on for over two years while the aftermarket vendors became rich selling fuel pump relocation kits. There were hundreds of "Cummins/Dodge are you listening" threads.
Never any response, and I do mean never.
Then one day, a member scanned and posted a factory parts manual to PDF format. No big deal right??
WITHIN 2 HOURS of it's posting the manufacturer's legal department logged on and posted that this was COPYRIGHTED material AND that everyone that had downloaded it would be SHOT at sunrise - and then sent to a prison in Bolivia!!!
Victory knows... they're silent, but trust me, they know....
Wow. Thank you for that. I am a member of many MC boards, and we always wonder. If you don't mind, I am going to copy & paste your story.
Thank you.
Herb | |
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Cruiser
Posts: 79
Memphis,Tn. | No problem. It was Cummins that went nuts about the online parts manual, not Dodge.
BTW, I'm on my third Dodge/Cummins dually. I like how they drive. | |
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Puddle Jumper
Posts: 6
Celina, TX. | Teach,
You have slowed me down a bit. I rode the Vision Tour / Harley Limited and Goldwing last Saturday. I'm nearly sold on the Vision for a number of reasons, but you have now got me a little skittish. I'm sorry to hear about your "factory" problems.
I have a suggestion if I may....I have solved a few problems in recent years going about it from a different angle. E-mail the customer servive boss or owner relations vice president or whatever they call it explaining everything that has happened and your next move with the lawyer. Do it in a very civil manner and give them a reasonable date by which you exect a response. Here is the kicker. Do some research on the web and send it to every "Victory" or "Polaris" email you can find....president, vice-presidents, national sales reps, district sales reps...etc. Enlist the "help" of your dealer with the emails... Also explain in your e-mail that you have documentation and receipts (hope you have) for every thing and when you get your lawyer involved you are also going to try to get your local television stations consumer awareness segment involved. In my experience you will at least get a response. I got a brand new 65" JVC television delivered and set up in my house by Best Buy and the "other" piece of crap removed.
The dang thing is so pretty and rides so much better than the others I may just take my chances anyway. The 2009 I'm looking at has a 5 year warranty with it that I think is factory, but I'm not sure if that is good or bad any more.
I wish you luck..... mark | |
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Cruiser
Posts: 212
Tavares, Fl | Apparantly Victory's customer service has always sucked. I have a buddy who thought I was nuts when I bought my Vision. He bought a Victory when they first started building bikes. He said they had a known problem with the transmissions locking up and his was one of them. If he remembers right he spent around 6 grand on the bike and Victory out of the goodness of their hearts reimbursed him half. He's bought Harleys ever since... I had a heck of a time getting my radio system and gas tank replaced, no thanks to Victory... The radio reception still sucks, if you change chanels on the handlebars up is down, down is up, volumn up changes the stations and so on. I finally gave up and ride listening to the road....Like AJ, I'll stay with an American bike but it won't be a Victory...... | |
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Visionary
Posts: 8144
New Bohemia, VA | Even after reading these post highlighting the negative aspect of victory or the vision does not sways my decision to go with a first run bike. This is my first victory and I find it so reliable and comfortable it has turned me into an everyday rider.
Edited by varyder 2009-10-11 10:44 PM
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Cruiser
Posts: 212
Tavares, Fl | I still like the bike, its the best riding, best handling bike I've owned. I've had several Goldwings since 77, a Kaw Vulcan 1500, a Yamaha Venture and a couple of Harleys in there. I've traveled extensively, in every state including Alaska and Hawaii putting several hundred thousand miles on bikes most towing a Bunkhouse popup. I'm not a Harley fan by any stretch of the imagination...I have never had a problem getting warranty work done before the Vision. I am so tired of dealing with Victory I refused to buy the extended warranty, I'll deal with any problems myself, in fact I refuse to buy any new Victory accessory. I intend on holding onto the Vision for a long time but I'll not deal with Victory again... | |
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Cruiser
Posts: 55
Las Vegas, NV | I just don't get it. My bike is 14 months old. It runs great. I've had one problem: I was riding it and lost the back brakes. The dealer had no clue what caused it but bled the rear and it had a ton of air in it. Since then, she's run perfectly.
Teach, i totally and completely believe your problems. I guess (so far), I've been lucky.
If I were you, I'd call the Feds on this. A headlight failing is a major safety problem. For god's sake, Toyota has to recall hundreds of thousands of cars because their floor mats could move and cover the accelerator. A bike with no headlight? instant recall.
I love my bike and I love the Victory line. However, NO CUSTOMER should have to go through this! For crying out loud, this isn't a cheap bike. It's supposed to be the ultimate touring machine! | |
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Iron Butt
Posts: 725
Reno County, KS | I'm with you Reed. I won't deal with another Vic. even though she is the best bike I've ever owned. I would love to have her the rest of my life but she won't last. It's going to be a bitter sweet end to be sure. I just talked another friend out of a vic. (8 ball). The CS is not there for an investment of this magnitude. No one in their right mind would knowingly go all in on a vehicle this advanced without any support. | |
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Tourer
Posts: 520
Simi Valley, CA | From a few weeks ago...
Toyota Motor Corp. said Tuesday it will recall 3.8 million vehicles in the United States, the company's largest-ever U.S. recall, to address problems with a removable floor mat that could cause accelerators to get stuck and lead to a crash. The recall will involve popular models such as the Toyota Camry, the top-selling passenger car in America, and the Toyota Prius, the best-selling gas-electric hybrid.
I guess I am a lucky one, I own a Toyota Highlander- that too was involved in the 3.8 million vehicle recall. But my Vision runs great!
Tim | |
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Puddle Jumper
Posts: 5
| varyder - 2009-10-06 10:16 AM
Easttexasrider - 2009-10-06 10:18 AM I love my Victory but Polaris needs to pay attention to forums like this because many potential purchasers will be swayed against Victory based on owner feedback. It's the internet age and I believe that most people who can afford $20,000 for a new bike will also take the time to research the quality of the service and warranties. e.tx.rider, as logical as it might sound, even forums such as this one really is no more than venting and sharing and sharing of information that may or may not be substantiated. When I had a complaint with Victory, I went to my dealer and they were able to resolve it. But nothing can be resolved unless you go through the channels, and if that does work, folks such as BBB and lemon laws and laywers are there to work on a solution, not a forum in cyper space. At best this is no more effective then the ad in a newspaper where only a few people read it. And by the way, I'm curious as to why it can be assumed that about 10 or 20 disgruntled people on a forum out of thousands of satisfied owners that don't frequent the forum would make anyone change the way they do business. It doesn't matter if I talk bad about victory as there is 20 people that is talking good about the product and the company. And for the record, I'm one of the many that find Polaris, Victory and the Vision a superior product for being such a young company. In all honesty, I hope that when all is said and done, that those who have had problems with Victory will find themselves settled out with Victory and is satisfied by going to another product if that is what they chose to do. And one last point is, prior to purchasing my first Polaris product, the Victory Vision, I did internet searches on Victory, and despite any negative comments, the positive comments were overwhelming to the superiority and quality of the motorcycles. Of course, the Vision was a first run product that had not been fielded tested and I considered the "don't buy the first one" mentality. But you know what? I did and have never regretted it and even find it cool to be part of motorcycle history and have 54,800 on the clock and the bike is running fine. I even do my own maintenance when I can and do not find it intimidating.
Maybe back in the day this might have been true but with the advent of forums such as this, most prospective shoppers will do research on a product such as this prior to buying. I know I have researched Victory since I found out about them. I am unimpressed with their customer feedback process from everything I have read. Why would I want to purchase a product when I know the company will not support me after the sale? I am still weighing my options and in todays economy, every company needs to be concerned with consumer feedback. If they are not willing to do what is right about a head light or radio, what will they do when and if I experience other more expensive things? I know I fully use customer feedback on all the products I want to buy. Customer feedback is what I used to purchase my last GPS. Where there problems with all items? Yes, but how did the company respond? $20k is a large investment for me. I am not concerned with some salesman tells me, I want to talk to the customers. I cant justify the numbers but you would have to agree that negative feedback on a company causes people to pause in their purchase and worse takes them to another company to spend their money. I have read numerous threads on this forum alone by people doing research on the vision. What do they think when they read threads like this. Just my opinion. | |
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Visionary
Posts: 8144
New Bohemia, VA | What I read up about a product and I read forums such as this, as I did before I bought my Vision is I take everything with a grain of salt. Vision-Riders is not customer feedback. I do not personally know any of these people, well, now some, so I don't know if you really ride a Harley and you're making stuff up just to give Victory a bad name or you are geniunely one of the few who is having problem.
Before I bought my first Victory I read the negative comments, tore them apart at my house, even went to the other brand's site and read the negative comments, tore them apart at my house also. What I figured out is that SOME people had problems, and SOME people didn't like Victory, at all, or didn't even liked the SPACEY looking BOZO Vision. But I took life expriences that says that not everyone will like what I like. I read articles, Polaris's website, riders articles with pictures, specifications, the dealer, and face to face with owners of a Victory motorcycle. During my research time, when I would be at the Victory dealer and the wrench would almost always be talking to a Harley dude on the phone that was fed up with the motor company and their service and wanted them to fix their HD. One guy had his under warranty and didn't even want to take it to the HD dealer.
Just an illustration of what led me to dive in, but it was NOT a forum in the context of the issues and problems, but the overwhelming number of favorable comments that substantiated the articles and what Victory was claiming as well as those owners that told me things face to face.
When I do my research to buy a product, I go to the SELLER's website and read the comments, and there again, compare the number of disatisfied with the satisfied and I make my decision from there. Thus, in the case of my Vision I undoubtly made the right choice.
Again, don't be expecting Mr. Mark to call you tomorrow because you put a post on Vision-Riders about how bad you were treated by Victory or how much problems you have had, that's all I'm saying...
Edited by varyder 2009-10-12 3:43 PM
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Tourer
Posts: 506
Woodland Hills, CA | There are clearly a lot of very frustrated opinions on this subject (including me), and I'm sure all have valid points. I, for one, went into the purchase of the Vision in its first year knowing full well that you should wait 3 or 4 years to get the bugs out. And yes, I have had problems; not anything earth shattering, but some very frustrating issues nonetheless.
My issue is with Victory/Polaris, and not with any problems I may or may not have had with my bike. I think the point of this entire post is the horrendous lack of customer support on the part of Victory, and in some cases, its dealers as well.
Like others have done, I tried going through channels. When my dealer could not solve my problems, he told me to contact Victory directly, which is very difficult at best (as those who have tried already know). But I tried both in writing and by phone, yet the response I continued to get was to talk to my dealer. It seems Victory does not want to talk to its buyers directly. My dealer in turn would only tell me how hard it was to get a hold of Victory, and how he had to stay on hold for long periods of time just to get an answer that would not solve the issue.
From what I have read on this forum, some dealers seem to know how to deal with Victory, and some do not (or do not really care). I think that those dealers who specialize in Victory seem much better equipped to deal with Victory than those for whom Victory is a sideline, but that is just an opinion based on some general observations.
Anyway, there probably is not a forum on any bike, or other product for that matter, that is not filled with buyers who have had major issues with the product. Those of you who have read any my previous posts know I was (and still am) a Harley rider (and owner), and Harley is no different than Victory in terms of complaints about their products. Yes, you can hear many of the same issues with Harley, but if Victory wants to really compete with Harley, they not only have to make superior bikes, but need to provide better factory and dealer support. Harley is an icon which is one reason why they can be lazy about this issue (although I would say the same thing to Harley about customer support), but Victory does not have that luxury.
Anyway, I don't know about anyone else, but my issue is not with my Vision, but with Victory and Polaris, who seem to not care about the customer. This opinion is not based on reading this or other forums, but based on my personal experience with both dealers and Victory. And that is MY issue. If Victory was actively involved in at least TRYING to resolve my issues, things wouldn't seem nearly as bad.
I love my Vision; it is overall the best bike I have ever ridden. But no matter how good a product may be, customer support is what keeps me coming back. I am not sorry I purchased my Vision, only sorry that Polaris/Victory has such a lousy attitude towards its customers that it won't even allow you easy access directly to them to get questions answered. How sad! Its unfortunate when such a poor attitude results in customers so unhappy that they have to resort to venting on sites like this, and even talking about lawyers (myself included).
I don't think it is realistic to expect Victory to get worked up over ever issues listed in this, or any, forum. But I do think they should be reading past those specific issues, and seeing that they have some very unhappy customers, and should step up to the plate and do something about it.
The Vision is great bike, as I am sure are many of the other Victory models. But Victory needs to listen to what its customers are saying, and at least look like they are listening. Perception is everything, and from what I can tell, they don't seem to care what perception their average customer has.
I hope Victory DOES read these forums, but given its apparent lack of concern for its customers, I doubt it. It may be that this forum is just a vehicle for us to vent as some have suggested, and if that is the case, that is unfortunate. But I am hopeful.........
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Visionary
Posts: 1436
| varyder, I guess some folks expect more from a manufacturer, while others are willing to turn a blind eye. For example I'm major league pissed over a headlite thats been changed 3 times and the run around where Victory hasn't FIXED the issue yet. ALL the headlites are bad, including yours, Victory knows this but hasn't done ANYTHING to remedy the bad lite. It is a safety issue and should have been corrected a long time ago.
Radio issues.... Tons of them right here and STILL no resolution. So two new model years, two new radio's and still they haven't fixed the radios from the 08's.
You've had popping from the start, has Victory stepped up and sent a factory rep out to fix your bike? Nope didn't think so.
You seem to be alright with that sort of response from Victory, hell you tend to defend their poor customer service, quality control, etc... and that is FINE for YOU.
The point is I could care less who bitches about some Harley on some other forum. Just because someone gets treated like crap by another manufacturer doesn't give Victory a free pass to treat its customers like crap. That might mean something in your book but in mine two WRONGS don't equal a right. Just two wrongs.
I'm sorry this point keeps slipping past you, but again I really am not looking for any support from fellow riders. If you are content, thats great and I'm happy for you. I sure hope you get a complimentary cleaning kit for your efforts.
Oh and I'm no HD plant. How small to believe anyone would resort to such petty crap. That is truly a sad statement when it is implied someone having issues might be a plant. With Harleys sale numbers they need not worry about Victory. | |
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Iron Butt
Posts: 725
Reno County, KS | TEACH: Exactly. I just talked another aquaintance out of considering a Victory today after a funeral. He was pricing a Cross Roads because of the price that King's are running for. I wouldn't pi$$ on Victory HQ if it were on fire. That really upsets me becuase I have so much of myself invested into this bike. I could'nt give a damn about HD, Toyota, Dodge, Jeep or any other mfg when I'm on this forum. I called my truck dealership up because of a problem I have with my cruise control and they told me to bring it and they'd fix it. That's exactly the response we all should get when ask Victory to fix mfg defects on these bikes. As far as I can see, my warranty ended the second I pulled off the showroom floor. The ext. contract that I bought was just money I pi$$ed away. I'm open to any mod on any part of my bike at this point because I know I've been hosed on the warranty anyway. Tear down the motor and install performance parts? Hell yeah, who cares about the supposed warranty!!!?? Victory may not take a look at the website but they sure as hell have potential customers that do and I want them all to know the BS that they'll face when they inevitably will need support. What's most shameful about this whole ordeal to me is that this is an "American" company treating it's constituents this way. | |
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Visionary
Posts: 8144
New Bohemia, VA | overall my point is missed, but that's okay too. my only point is from any perspective, unless you go and literally stand on their front step with your problem, it will probably never get fixed. Making countless post on a forum is not the venue that replaces standing on their front door. Had I not found my crappy exhaust gaskets myself, I would have been going to Victory some way. But I also had another issue and it was I was not willing to trade off riding to prove my point of unexceptable manufacturing procedures that may have only affected my bike and mine alone. I'm a happy customer now, knowing more about my bike then if I had insisted for them to fix it and being without my bike for an unknown period of time, my choice. I do sympathize with you Teach and with all those that have a problem with their bike and I hope your pursuit to make a point to Victory will make them all the better or shut them down if it widespread. I've not settled for anything less than a great ride and that is what I've got beyond my expectations. On a further note: My audio control on my left bar is original, radio had one upgrade, headlights, original, as well as everything else, san saddle bag doors. My bike is continually outside and has been for nearly two years, getting rained on, etc and everything still works fine. Got it at 55,800 miles tonight, so why should I be disgruntled. If anyone should have a crappy bike loaded with problems it should be me. Usally, everything I touch turns to crap, but the Vision is proven Varyder proof, certified after 21 months. Again, I'm with you, I hope Victory steps up to the plate and fixes your problem.
Edited by varyder 2009-10-12 8:55 PM
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Cruiser
Posts: 153
Newnan, GA | As a perspective buyer I waiting to see what happens to you.
How Honda and the dealer has treated me is why I'm backing away from the Wing
Teach - 2009-10-05 4:17 PM
Not only will I never purchase another Victory but I'll do everything in my power to make sure nobody I know does either. Here is the run down for anyone who really cares to know.
I had the headlite replaced 3 times already and the 4th is bad. It was reported on th factory warranty but for some reason got turned over to Polaristar. Basically the dealer got stuck paying for the last headlite and installation. The new one went bad in a month and Polaristar says they'll provide a new headlite in "good faith" but I'd have to pay for the install. So they don't even warranty their own, pathetic (this fight isn't over yet).
Second as most know I've had radio problems since day 1. I've played the game of this download and that with NO resolution to the problem. AGAIN the new radio was requested under the factory warranty, BUT again Victory said to wait for the new download which would correct my radio issue. HOWEVER if it didn't they would replace the radio. Well the download did NOT fix the problem and the radio has been dead for 2 months. The NEW radio was on backorder, due in on September 25th, with an AUTHORIZATION number. Well today it still was not in so the dealer called. You guessed it MORE RUN AROUND. Victory has passed the buck to Polaristar AGAIN, and added a new twist in that the dealer must go through the radio supplier. They want the radio pulled and sent to them. Once received WITH a check for $175 they'll send the dealer the replacement radio. Oh and they'll credit the ZERO deductable warranty the $175???
I'm done! I'll be getting a lawyer tomorrow, taking out an add in the paper telling my Victory story and Victory can kiss my butt.
In 40+ years of riding I have never had so much run around to fix what should be fairly simple stuff to get fixed.
For you folks that love your bike, haven't had an issue, great and I'm happy for you. But god help you if you ever do, what a cluster. Oh and anyone who says its the dealer; Sorry NOT the case. During every one of these gaggles I've been on the other end of the speaker phone listening in and it isn't the dealer, its Victory.
So if you are from Victory and you are reading this feel free to pipe on in or better yet give me a call. I'd love to hear how you cover your product. | |
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Iron Butt
Posts: 725
Reno County, KS | Minimum characters. Do not post to antagonize.
Edited by bigwill5150 2009-10-13 12:06 AM
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Tourer
Posts: 562
SC, Bluffton | Teach - 2009-10-12 6:41 PM
ALL the headlites are bad, including yours, Victory knows this but hasn't done ANYTHING to remedy the bad lite.
Teach, is the outside that cracks you are referring to, or the bulb on the inside?? I want to know what I need be on top of. Thank you, and sorry for all you problems. I for one won't ever add on the wiring harness for the CB/Intercom 'cause I think it has freaked out to many other's Vision radio brains. Did you add that on as well?
Herb | |
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Tourer
Posts: 548
Mount Vernon, WA United States | Yeah.. I know I've said it a zillion times... but in response to "Victory doesn't stand behind your bike".... I respond with Victory didn't sell you your bike. A reseller, a dealer sold you your bike. I believe Victory should stand behind those who buy their bikes. Unless you are a dealer, you didn't buy a bike from Victory. That's the disconnect.. If the DEALERS all got together and complained about an issue, it would likely get resolved rather rapidly... A bunch of people who bought bikes from dealers... just play into the stereo-type that people who post on forums have nothing better to do than whine... Sorry.. but that's just the way it is.
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Cruiser
Posts: 205
| I have tried to read through these, but I give up... HERE IS THE QUESTION:
**** Is this an aftermarket warranty extension issue with a third party OR is this under the factory warranty?*****
If it is a factory warranty, then Victory should fix it. Period.
If it is an extended warranty, then it is NOT Victory's deal anymore, it is a risk/reward issue of supply and demand on an extended warranty that probably does not cover headlights. Period.
Where is the problem?
Is everyone debating this issue clear on exactly what and who is being debated? I have asked three times and no one clarifies the debate.
If the bike had problems while under the factory warranty that were not fixed than bashing the company would be appropriate. But how silly will we feel if that is not what is happening?
Can anyone (Teach) clarify who the actual culprit is?
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Visionary
Posts: 1436
| Let me try to address each in turn.
g1nomad, if you look at the top edge of the headlite lense you'll see a couple grid lines (suppose to be there). But if you look closer you'll see some smaller fractures in the lense between the grid lines. You'll also notice two notchs where they broke the headlite lense from the mold (one each side). Neither of these are a big issue. What is the issue is the entire upper lense edge begins to separate from the inside housing. You'll know this is happening as what looks like a chrome strip behind the upper lense begins to look foggy or smoked. Shortly after you'll begin to notice water has entered the headlite assy (fog inside lense and droplets of water).
Miles, yes my dealer sold me the bike, Victory made it and warranties said bike. They (Victory) have repeatedly put off a FIX while I waited for some new this or that that did NOT fix the problem. Thats Victory's fault, not the dealer. The dealers are warranty replacing headlites and asking Victory when a RESOLUTION can be expected. Victory's answer is to replace the headlite assy with the same bad part and then pass it on to Polaristar who won't warranty the part. Sorry I' love to blame someone other than Victory, but this IS Victory's issue not the dealers.
Mfoster, this is kinda hard to explain. Under the factory 12 month warranty Victory pretty much will repair/replace anything. However in cases when they don't have a fix they keep pushing bandaides. For example bad radio reception; download after download that do NOT correct the problem. Then pass the buck to Polaristar to replace a radio that should have been replaced 15 months ago. The other problem is parts replaced under warranty are NOT warrantied. So my headlite was replaced numerous times under the factory warranty and victory knows the headlite assy are defective. As soon as the factory 12 months is over they no longer warranty replacement, even if the part was changed the day before the 12 month expired. This leaves owners fighting with Polaristar (extended carrier) to get the part replaced again. Polaristar can refuse ANYTHING that isn't "breakdown." So while a leaking headlite is broken, they can CHOOSE to deny the claim as a "cosmetic," defect. Can't say I blame them as they are in business to make a profit. So the real problem stems from Victory NOT FIXING and then backing what they do fix. If they had FIXED the bad headlite assy after the first 100 were replaced I'd already hae a new assy that didn't separate and leak. Instead they have decided to NOT address the issue and swap parts instead.
So just for the record: My radio and headlite were reported while STILL under the factory warranty, NUMEROUS times. Victory failed to FIX either under the factory warranty. Even though I had factory warranty authorizations for the repairs as soon as the bike hit 12 months they turned everything over to Polaristar. Polaristar doesn't follow the same warranty guidelines.
I WILL get my bike radio FIXED, the headlite will get a BANDAIDE again, but I'll have to do the labor myself or pay to have it removed and replaced. After all this is their "good will" gesture..... | |
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Tourer
Posts: 400
| I don't understand how people can basically brag about telling people not to buy a Vision / Victory, say their Vision will be the last Victory they own, yet turn around and say they plan on riding the bike till it falls apart because of the comfort, ride, handling, and reliability. Anyone see the newer adds for 5 year factory warranty? Not the extended one through Polaristar which is a 3rd party. Maybe Victory heard about the extended warrenty problems, or maybe it's marketing to move bikes, or both. I had an 02 C Delux before I bought my Vision, never had a problem with it. I am also disapointed with some of the issues I've had with the Vision. I've gone out to Spirit Lake the last two years. At the 10th anniversary, they opened the engine and tranny plant and had a picnic lunch at the new Polaris R&D facility with a presentation from Mr. Blackwell and the Victory Engineering team. Mr. Blackwell started to get emotional during his speech talking about how far Victory has come in ten years and pointed to the Vision. During lunch, a Victory Rep was at each table to answer questions. Victory Reps and Engineers were everywhere asking people about their bikes and what they thought of Victory. This year I talked to a engineers and they are very aware of the Vision problems and are aggressively trying to resolve the issues. Many of the problems did not appear till the bike went in mass production. For instance, the plastic did not behave on the 08's like they predicted, so there is the main culprit of the fit and finish problem. Victory went to plastic experts for advice on what to use and still had some problems during mass production. Some vendors have gone out of business and there a some quality problems with other vendors. Example, the custom paint for 09 was cancelled because the supplier went out of business right as the 09's were ready for build. | |
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Iron Butt
Posts: 725
Reno County, KS | IndyVision - 2009-10-13 6:50 PM
I don't understand how people can basically brag about telling people not to buy a Vision / Victory, say their Vision will be the last Victory they own, yet turn around and say they plan on riding the bike till it falls apart because of the comfort, ride, handling, and reliability.
It's real easy.
#1 you buy a Victory
#2 you are denied warranty claims and/or given the run around when you need support.
#3 you tell all your friends/acquaintances exactly how much support you've encountered.
Anyone see the newer adds for 5 year factory warranty? Not the extended one through Polaristar which is a 3rd party. Maybe Victory heard about the extended warrenty problems, or maybe it's marketing to move bikes, or both.
I'm still trying to get a pulley that was identified as bad in the first year of ownership. That would have fallen under the "manufacturer's warranty" and not Polaristar's ext. contract. Now I it looks like one might show up… Almost 2 years after I bought her. I don't care if it's a 100 year warranty. It means nothing if unless they honor it. I'd like to be a repeat customer of Vic but until they learn to support their customer base---NOPE!
I had an 02 C Delux before I bought my Vision, never had a problem with it. I am also disapointed with some of the issues I've had with the Vision.
I'm glad your 02 was a solid bike and I'm with you on the Vision. It's been 3 years and they're still cranking them out with the same problems we seen on the 08's. Fool me once, shame on you…
Mr. Blackwell started to get emotional during his speech talking about how far Victory has come in ten years and pointed to the Vision.
I'm touched… I'm sure he cried all the way to the bank…
During lunch, a Victory Rep was at each table to answer questions. Victory Reps and Engineers were everywhere asking people about their bikes and what they thought of Victory.
Sorry, if I had to go to Spirit Lake to get resolution and lip-service, they probably won't like how I crash their little party/luncheon.
This year I talked to a engineers and they are very aware of the Vision problems and are aggressively trying to resolve the issues. Many of the problems did not appear till the bike went in mass production. For instance, the plastic did not behave on the 08's like they predicted, so there is the main culprit of the fit and finish problem.
Fantastic! So they've identified the problems! Logically, I would think the next step would be to address them. I know that has to take time—Is three years and three generations of Visions enough? How about 4 years? Will that be enough? Lets just say that 10 years from now they'll address these known issues. Does that mean they'll Fedex us all radios that actually receive stations? Will they allow the dealers to honor the warranties finally?
Indy- You're a valuable contributor. I appreciate that you are a fan of Vic. I'm glad to see that still exists because when folks like you stop supporting Victory, the company is going to go under and that's NOT what I want. Maybe I'm being selfish but I want it all. I want a unique motorcycle that's comfortable, rides like a caddy, hauls ass when I want it to AND is supported by the MFG.
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Tourer
Posts: 400
| BigWill - thanks for your replies. This whole tread is an interesting debate. I am a big supporter of Victory because I truly think they, meaning Victory management and workers, want the company to be known as the best motorcycle manufacturer period. I also think there should be another American made bike besides HD. Competition improves quality and is best for the consumer. Speaking of HD, they had the AMF years, and you could argue their quality problems and customer support till hell freezes over. If the Vision was my first Victory, I would probably feel like many people do. Having been around Victory bikes since 2001, I've seen the introduction of all the current bikes. I've never heard a bad word about the Vegas, Kingpin, or Hammer. All the articles I've read said those bikes are bullet proof, so, like my other post, I'm also disapointed and suprised with some of the quality issues on the Vision. As far as Mr. Blackwell, the last two years, I've watched him spend hours talking with Victory riders and he rode last year with everyone to the final assembly plant. I don't think the guy is feeding people BS when he talks. If the guy is only concerned about his paycheck, why would he consistantly spend time with the consumer and expose himself to very difficult questions, accusations, and statements? Just my opinion. | |
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Cruiser
Posts: 79
Memphis,Tn. | I'm going to steer my friends away from buying a Victory too.
A mediocre radio and cracked headlight housing are too much to have put up with.
I'll tell 'em to go buy a $35,000.00 Harley CVO and not to worry about the headgaskets:
http://www.lieffcabraser.com/defects/screamin-eagle.htm
I'll tell 'em to buy a Harley Ultra and not worry about defective crankshafts:
(Check out post # 10 - the guy is a HD dealer mechanic with over 9000!! posts)
http://www.v-twinforum.com/forums/twin-cam-96-engine-technical-disc...
I'll also tell 'em not to worry if their Harley's handlebar breaks in two with Momma on the passenger seat:
(no kidding, this is real)
http://www.pritzkerlaw.com/harley-davidson-motorcycle-recalls/
I tell 'em buy a Goldwing and not to panic when it goes into a wobble:
http://www.hbsslaw.com/files/Honda_Complaint_Updated_restricted1163...
Then there's the infamous cracked frames - which in my mind is why Honda execs pulled GW production back to JayPan:
http://gl1800riders.com/forums/showthread.php?t=225461
or tranmission problems:
http://gl1800riders.com/forums/showthread.php?t=190054&highlight=tr...
I'll tell 'em to buy a big honkin Triumph Rocket III, only 10% have transmission problems. Those are decent odds:
http://www.triumphrat.net/the-rocket-science-forum/82743-poll-have-...
I'll tell 'em to buy an expensive BMW from Germany and to keep a close lookout for gear oil on the rear wheel:
http://www.bmwfinaldrive.com/fd_failure_list.php
I'll tell 'em to buy a Yamaha, but warn them about the radio, flimsy bodywork, backfiring, antennas, chirping sounds, and dry driveshaft splines:
(5 out of 6 of those sound very familiar. What's up with that??)
http://www.venturerider.org/forum/showthread.php?t=1067
I did a LOT of research before I made my purchase. The Victory Vision is the most trouble free bike I could find.
It will never be perfect, but IMO, it's the best touring bike currently availible.
I have access to 16 different motorcycles. The Vision was purchased using my money. Have Fun.
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Tourer
Posts: 354
20 miles west of Chicago. | Kind of lends a little perspective to things. I needed that, having just spent an hour and a half with my wife's hair dryer getting the water out of my amber plastic front turn signal housings and off the bulbs and sockets. | |
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Visionary
Posts: 8144
New Bohemia, VA | I question the passion against Victory of those who are having problems with their Victory's in comparison to the other company riders who having some of the forementioned problems with HD, Honda, etc. Having known Harley riders who continually have problems with their bike may be a little upset, but never heard too many ever say they'll never buy another one. Or even those who suffered the cracked frames on the Wings, or the Stator problem that went 3 years running and no conclusive fix to this day. Just saying.... | |
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Tourer
Posts: 363
Goldsboro, NC | TopFuel - 2009-10-14 11:23 AM
I'm going to steer my friends away from buying a Victory too.
A mediocre radio and cracked headlight housing are too much to have put up with.
I'll tell 'em to go buy a $35,000.00 Harley CVO and not to worry about the headgaskets:
<<<>>>
I'll tell 'em to buy a Yamaha, but warn them about the radio, flimsy bodywork, backfiring, antennas, chirping sounds, and dry driveshaft splines:
(5 out of 6 of those sound very familiar. What's up with that??)
http://www.venturerider.org/forum/showthread.php?t=1067
I did a LOT of research before I made my purchase. The Victory Vision is the most trouble free bike I could find.
It will never be perfect, but IMO, it's the best touring bike currently availible.
I have access to 16 different motorcycles. The Vision was purchased using my money. Have Fun.
Dang, TF... Exactly which debate team did you varsity on? Very strong argument.
Admitting that other bikes have problems aside, I think that the true thrust of this thread is not the manufacturing problems, but how the parent company handles those problems..... and also the expectations customers have of the parent company in that regard.
Therein lies the disconnect.
My bike has problems and the dealer did a crappy job of discovering what I really wanted. On the other hand, I am on balance happy with my purchase and I'm really looking forward to buying another one some day. | |
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Visionary
Posts: 1436
| Varyder, I don't know why it keeps coming back to defending Victory's poor customer service by stating other bikes have problems? Yes ALL brands have issues, BUT it is how those issues are resolved that either sees customers returning or going to another brand. I've owned ALL of the bikes you've mentioned so let me give a little perspective to the conversation. I've owned 5 Harley baggers, all rode in excess of 100k miles. All told I replaced the routine stuff, oil, filters, etc... on 1 HD I actually broke a motor mount. I owned one of those 99 HD's that had the supposed bad cam bearings. Rode it 100k and then installed gear driven cams replaced the bearings at that time. HD to placate any concern extended the motor warranty to 5 years. Thats good customer service. On the counter side my 07 HD had excessive heat issues. Hd's response was to put air deflectors on, a BANDAID. I traded that bike in on my Vision. Why? Bad customer service. They KNEW they had a problem and didn't fix it.
Honda had some frame cracks that they immediately recalled. In other words they handled it. They also had stator issues on earlier models which turned out to be a defective plug getting water in it and shorting. They recalled to fix it and potted the plugs, handled. They also replaced the bad stators on bikes that failed bfore the recall.
Victory has a bad headlite assy, they know it. They have not fixed the problem, no recall, and no plans to address the issue. The 08's (can't say about other years) have bad radio's. Did they recall, replace, address the issue? In some cases they replaced, in some cases they put off, and in some cases did nothing. Thats bad customer service. Just as I called HD on their poor customer service I to will call Victory on theirs. I do this because WRONG is WRONG.
Top Fuel, well hate to break it to you but the Vision does have issues like all the OTHER brands you posted about (see comments that open this response), it is just Victory riders are too busy talking down those who do have a gripe. You'll find a similar phenom over on the HD Forum where god help you if you gripe about problems with a HD. ALL bikes have problems it is how the manufacturer deals with said problems that counts. | |
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Tourer
Posts: 400
| One thing that I think really causes Victory problems is Polaris. No matter what, big brother calls the shots. I heard it a couple years ago, at good dealerships, on more than one occasion, from the owners of the dealerships, that Victory really wanted to be a stand alone company. But that wasn't going to happen for a long time. Millions of dollars in loans to get all the bikes introduced. I've heard Victory reps, high up the chain, say happy consumers sell more bikes than advertising. Especially for a smaller bike manufacturer like Victory and Victory spends five times more on advertising than any other bike builder. | |
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Visionary
Posts: 8144
New Bohemia, VA | Teach - 2009-10-14 5:03 PM Varyder, I don't know why it keeps coming back to defending Victory's poor customer service by stating other bikes have problems? Yes ALL brands have issues, BUT it is how those issues are resolved that either sees customers returning or going to another brand. I've owned ALL of the bikes you've mentioned so let me give a little perspective to the conversation. I've owned 5 Harley baggers, all rode in excess of 100k miles. All told I replaced the routine stuff, oil, filters, etc... on 1 HD I actually broke a motor mount. I owned one of those 99 HD's that had the supposed bad cam bearings. Rode it 100k and then installed gear driven cams replaced the bearings at that time. HD to placate any concern extended the motor warranty to 5 years. Thats good customer service. On the counter side my 07 HD had excessive heat issues. Hd's response was to put air deflectors on, a BANDAID. I traded that bike in on my Vision. Why? Bad customer service. They KNEW they had a problem and didn't fix it. Honda had some frame cracks that they immediately recalled. In other words they handled it. They also had stator issues on earlier models which turned out to be a defective plug getting water in it and shorting. They recalled to fix it and potted the plugs, handled. They also replaced the bad stators on bikes that failed bfore the recall. Victory has a bad headlite assy, they know it. They have not fixed the problem, no recall, and no plans to address the issue. The 08's (can't say about other years) have bad radio's. Did they recall, replace, address the issue? In some cases they replaced, in some cases they put off, and in some cases did nothing. Thats bad customer service. Just as I called HD on their poor customer service I to will call Victory on theirs. I do this because WRONG is WRONG. Top Fuel, well hate to break it to you but the Vision does have issues like all the OTHER brands you posted about (see comments that open this response), it is just Victory riders are too busy talking down those who do have a gripe. You'll find a similar phenom over on the HD Forum where god help you if you gripe about problems with a HD. ALL bikes have problems it is how the manufacturer deals with said problems that counts.
?
Edited by varyder 2009-10-14 8:27 PM
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Visionary
Posts: 3006
San Antonio, TX | Teach, let me see if I can sum this up: "You feel that the world should be as you see it in your mind not as it currently exists."
I regret that you have had problems that you can not solve to your satisfaction. I hope that soon you can receive the support you desire.
Ride Safe
Edited by radioteacher 2009-10-14 9:19 PM
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Visionary
Posts: 1436
| Sorry varyder I should have reference this post you made;
"I question the passion against Victory of those who are having problems with their Victory's in comparison to the other company riders who having some of the forementioned problems with HD, Honda, etc. Having known Harley riders who continually have problems with their bike may be a little upset, but never heard too many ever say they'll never buy another one. Or even those who suffered the cracked frames on the Wings, or the Stator problem that went 3 years running and no conclusive fix to this day. Just saying...."
I have been JUST as passionately outspoken when HD or Honda didn't do the right thing, so much so I left Honda to buy a HD and HD to buy my Vision. Just saying....
Now here is the difference beween you and I my friend; Your bike is and was broke. There was an outside chance that what caused you the most grief could be fixed with a little effort on your part. So you took that avenue and I applaud you for doing so. If I had popping issues I'd have likely taken the same approach you have. Now for the problem; The issues giving me the most grief cannot be resolved by me applying a wrench and some good old fashion know how. My radio is dead, my headlite separated and leaking. The radio has been doctored 10 times, burned up an Ipod, and is finally getting replaced after MUCH (15 months) back and forth time I would have much preferred to have been out riding during. The headlite has been replaced 3 times already, each requiring a day at the dealership and the newest one has the SAME separation as the others replaced, only this time Victory wants me to PAY to have another BAD headlite installed. I'd be more than happy to pay for a GOOD headlite just to be done with this, but unfortunately they don't make a good headlite, YET. So since I cant crap a good headlite and Victory isn't making one, how would you propose this be dealt with? To the best of my knowledge Victory isn't doing anything to correct the separating headlite. So would you PAY to have another known bad lite installed? ride with a bad lite? See the dilema...... If it was just a discolored lense at the top I wouldn't gripe, but when the headlite fogs up it becomes a safety concern both for seeing and being seen. Like yourself I ride, good weather, bad, night and day. A bad lite endangers me and others. Since Victory seems to have no interest in the safety of their bikes and/or customers I won't buy another nor would I recommend their products to others.
I'm NOT trying to single you or your response out, but it does appear from your reply that you don't get why some are so passionate about their displeasure. So I know I've been long winded with my replies but I'm trying to be thorough so as to help those who don't understand get the real beef. It is odd that Vic would replace dimpled luggage doors which are purely cosmetic and not deal with something of a safety concern like a headlite, it makes no sense. Anyhow hope this helps you understand my position and sorry it was so long. Ride safe....... T | |
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Cruiser
Posts: 273
| This weekend I noticed that there is oil on the engine case behind the rear cylinder. My right rear speaker doesn't work...sounds like it's blown apart.
But you know what, my dealer ordered the new speaker and had it in two days. Today, I stopped by and talked to him about the oil, and here's exactly what was said, "Bring it up when it gets too cold to ride, and leave it with me. I'll fix it over the winter for you."
Yes, I do have a three year warranty, and yes this is my second Vic from the same dealer. And you know what, my neighbor just had to have his tranny replaced in his HD and had to pay a bunch out of his own pocket.
I'll keep the Vic, and I'll stay with my dealer. Hell, MV Agusta has a problem with headlights falling out going down the road. I had to replace one on my '06, but have had no issues with my '08.
Do I like problems? Hell no, I'm a quality engineer and a quality guru in the automotive arena. But they do happen, and many times it's because someone decided he could alter the vehicle better than paying his dealer to do it.
To anyone looking at a Vic...I've owned two and I'll own more. | |
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Visionary
Posts: 8144
New Bohemia, VA | Teach, my question mark had nothing to do with whether I understood the post you were referencing. I deleted my comments because at best they are useless. I sympathize with you greatly on your issues, and stand up for your freedom to express yourself. The only thing that gets me is that some how, I think, that you'll resolve your issues here, or certaintly warn the masses that Victory will ruin your life. Whereas on the contrary, despite the poor customer service experienced by the few folks here on this forum and others, an overwhelming majority is very satisfied with the product and service. If I had experienced the problems you have had, I would certainly form a coalition to get satisfaction. Hopefully, all your problems will be rectified and life will be good again. | |
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Tourer
Posts: 432
Gettysburg, 2008 Tour Premium | How is it that everyone doesn't have the same problems? Except for the crap radio that is. | |
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Visionary
Posts: 8144
New Bohemia, VA | wroman, not to debate with you on the radio, but mine works fine. Speakers are really all I want to stand and I can make enough noise to turn heads even blasting down the highway. I did have the pre-upgrade radio that was replaced and all is fine now. Oh, wait, that was the CB, and it works great now too, the radio is original, I think. And on that note, I can pick-up the weather channels and even FM stations with clarity up to and beyond 50 miles away. Not as good as my car radio, but when going through some metro areas I can listen to the same station for over an hour or I can jam on my iPod which I like best. | |
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Tourer
Posts: 432
Gettysburg, 2008 Tour Premium | I don't really care much for listening while riding or it would bother me that my '07 Ultra had a much better radio. The H-D also had the tall antenna mast. If I wanted the same reception adding a real good antenna and a separate antenna amp should bring the radio in line. | |
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Visionary
Posts: 1436
| wroman "How is it that everyone doesn't have the same problems? Except for the crap radio that is." I asked myself this very same question.
I think a lot could have to do with driver habits, weather/climate, day night riding habits, etc... I ride my bike in all kinds of weather in all temps and basically whenever.
This much can say with 100% certainty; All Visions have a bad headlite and all have a bad left hand radio control, most have experienced radio problems of one type or another. I can say this with 100% certainty. | |
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Iron Butt
Posts: 600
Linwood, MI | Teach - 2009-10-15 3:24 PM
wroman "How is it that everyone doesn't have the same problems? Except for the crap radio that is." I asked myself this very same question.
This much can say with 100% certainty; All Visions have a bad headlite and all have a bad left hand radio control, most have experienced radio problems of one type or another. I can say this with 100% certainty.
My headlight has fogging at the top and some very fine cracks. No moisture in it... yet. I had a dealer look at it and he said he would contact Vic on it and get back to me. He never got back to me, so I figured they weren't going to do anything. Last time I was in he said, "hey, I got your light but you never came in for it." To which I said, "hey, you never called me. You're two hours away, not like I can just stop by after work." Now he says he can't put it in because the bike is out of warranty. *sigh* I just don't have the energy any more to fight with them to get it fixed.
Radio control pod is a little wiggy. Sometimes I push buttons and nothing happens. Other times I push a button and the opposite control happens, for instance I'll push the Mute button but it will switch Source instead. I remember Teach had problems with his pods and was told that Vic was aware of the problem and was making new, improved pods that would be coming out "soon." I'm still waiting on word of the new ones...
My radio sucks. Has from day one. I guess if I lived in a city where there were 50 radio stations pumping out 100,000 watts it wouldn't be that big a deal. But I don't. I live in a rural area where radio stations that I listen to regularly in my truck can barely be heard on the Vision. They either don't come in or are pretty staticy--staticty--stat... full of static. I tried using the radio on a recent 3k weekend trip I took and it was near useless. The radio is so bad that a couple months after getting the bike I shelled out the money to buy an iPod so I could listen to music. Weatherband radio?? Fuhgeddaboutit.
Teach, I feel you pain and I empathize with you over your plight. I also want to thank you for all the information you've passed along over the last two years. While others may berate you and jump your shit over you posting your problems, I've always appreciated it and used the information. Your posts are how I noticed my foggy headlight.
trailbarge 2009-10-14
Admitting that other bikes have problems aside, I think that the true thrust of this thread is not the manufacturing problems, but how the parent company handles those problems..... and also the expectations customers have of the parent company in that regard.
Trailbarge, you are exactly right in my opinion. So many companies totally ignore good customer service. I understand that products and companies can have some problems, but how the company handles it makes all the difference in the world. | |
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Visionary
Posts: 2118
Pitt Meadows, BC Canada | Wrong, Teach. My headlight is still the same as when I bought it - and the dealer has not replaced the assembly ANY of the 30 VV's they have sold. I suspect the problem may be climate/road condition related - we don't often see temperatures into the 90's, or extreme cold on the coast. | |
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Visionary
Posts: 1436
| donetracey, ok I'll bite. I hope I am wrong, but I know I'm not. Your headite is defective, they all are. I've looked at every Vision I've come in contact with including band new showroom models in 4 states and they all have the hairline cracks, they all will or are separated. Now you may need someone to point it out to you, but I guarantee it is bad. Now before we get into a pissing contest.... Victory says they are all bad. So if you'd like to argue this with Victory please do. I suspect the upper lense separation might occur "quicker" on bikes exposed to more weather variation, so I suspect you are somewhat correct on the climate response.
I "hope" others do not experience the separation issue, but I know most will, just a matter of time. For me it has happened 4 times and it was my dealer who pointed it out to me the first time. All Visions sold by my dealer have had them replaced at least once, most twice or more and the new Visions on the sales floor all have the cracks. Lol.... this isn't something I can be "wrong" on, just like I can't be wrong about the defective left radio control. They are ALL bad because the company says so (as do I), you just haven't had an "issue" with yours.
Like I said I hope you don't have any issues and sometimes ignorance is bliss... however this is not something that can be argued against as the company acknowledges these parts are all defective.
Now I hate to make the statement I'm about to make but I'm going to anyhow. I've posted about my radio burning up my IPod and I've read posts of others who have had their IPod blown up by their radio. What would you think if I told you that Victory PAID ME for my IPod, & supplied a new IPod cord on condition that I not say anything about it to other owners? Just askin...(wink). That would be a pretty dirty practice don't you think? Ranks right there with building a NEW handlebar radio control because the stock 08 control was defective and then NOT replacing them on ALL the 08's, right? Or maybe designing the radio around an electronic amplified antenna and then not installing that antenna or adding an external to take its place. | |
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Cruiser
Posts: 79
Memphis,Tn. | Sorry if I "jumped anyone's sh*t".
My point (which you obviously missed) is when you blast Victory and send a friend off to buy another bike, you need to at least have a clue as to what you're setting him up for. In short, do your homework and know what you're talking about. Just knowing you're upset with Victory and not much else will put you into the not much of a friend category. I'm a gearhead and have friends pick at me all the time for my opinions.
I never take giving my advice lightly. Be informed. For instance, I just read two of my periodicals this evening while ignoring the TV showing Pinks All Out from Memphis.
This month's MCN has two subscriber letters printed about a runaway Harley cruise control and BMW K1300s that are stalling out when downshifted. BMW knows about this safety issue and is working on it. It is their top priority. I'm not very concerned about a "runaway" Harley especially if it's a stocker.
This month's American Bagger has two Harley upgrade articles. The first you will encounter is how to install top triple clamps (with longer fork tubes!!) to rid your Harley of "that slightly washy feel of the stock fork." Anyone here ever feel the need to tear the front end off their Vision and swap forks and triple trees? Not me, but evidently enough Harley riders do that Custom Cycle is manufacturing and selling these $1050.00 kits. Question: Is this a do it yourself project? NO!!!
Second article is for Harley's NEW improved 2009 updated frame and covers the installation of a True-Track Touring Stabilizer for $419.00. This is an "anti-wobble instrument that reduces, if not entirely eliminates the tendency for high speed wobble that is associated with FLH motorcycles..." I would have though the with all the hoopla over the new frame I wouldn't still be left shelling out over 400 bucks for a swing arm stabilizer. Do any of you guys honestly believe that - even after these two upgrades at about $3000.00 - that a Harley Ultra will be able to corner with your vision?
This is information I will add to what I already know and share with a prospective Harley touring buyer if he asks my opinion about the new Harleys. He can ultimately draw his own conclusions. I'm covered if he comes back complaining I recommended he buy a vibrating, oil leaking, wobbling underpowered bike. I don't -well actually I TRY not allow the emotions I feel towards a manufacturer's marketing and product cloud the technical merits of their engineering. That's why after shopping Ultra Classics... I bought a Vision.
I'm dropping out of this thread for good... sorry again.
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Cruiser
Posts: 162
Extreme Southern, AZ United States | Teach, I truly feel for you. I hope things get better for you with the VV. I have had a Victory for a long time. The vision was my second bike. I have heard a lot of people who have had problems. {/knock wood /knock off} I have had very few issues and all were resolved with a minimum of fuss. Every manufacturer has problems with their products. I will never buy another Honda GW because of issues I had with one I bought way back when with the shaft drive (also why I'll never buy another shaftie.) I have owned many different bikes, and many of them I heard horror stories about. My first Harley was a dream bike, as have been all the following harleys. At the time I heard all kinds of problems stranding them on the side of the road. I ride with a club made up of only American bikes. Every truly long ride we have had at least one breakdown. So far it hasn't been me, and so far I am the only one who hasn't broken down. Since I am known to ride, a lot, I get people at work asking me about issues on all makes and models of bikes. All brands have their gremlins.
The only reason I write this is to bring some relativity into the discussion. Again I truly hope Victory manages to fix your issues and restore your faith in your bike. | |
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Tourer
Posts: 550
Tacoma, WA | Wow. ALL H.I.D headlights are broken? I guess I must have a great working broken product. Teach, I understand you totally got a lemon, and should be hacked off. I have had none of the problems you have had, and am hoping I never do! When the time comes for me to get another ride, I will do as I did this time, and check everyone out before I buy. I am happy with my bike, but if I were you, I wouldn't be. The only real crooks I have dealt with in the Vision market have been Two wheel Corp, and a guy named Phil Zegareck, or some such. He sent me damaged merchandise repeatedly, in poorly packed containers, and never did honor a deal he made with me for his incompetence. Do not give Two wheel corp your money. They steal. They double-charge your account. They make deals, and don't deliver. Hope you are reading this, Phil. -------Metalguy | |
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Cruiser
Posts: 266
Hartland, , WI | Seems like some are missing Teach's point:
Would he have posted this thread if the broken items were fixed or if Victory/Polaris was really trying to get his unfortunate compilation of parts for his Vision to work? Doesn't seem to me that he is debating that in the world of mechanical stuff for any product..."$hit doesn't happen"...he would just like for someone to stand in there swinging with him to get it fixed...IMHO.
This coming from one that has had like no problems with the dealer or the product...got a late production run 08...maybe that matters too. But for the price...I'd be just like Teach if I didn't have support from those that should to get my ride fixed. | |
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Fountain Inn, SC United States | From what I'm hearing...
- it's not about specific problems with the bike, no matter how much you test a part or design, problems will develop.
- it's not about poor dealer response to a problem, they WANT the customer to be happy and will try to make it happen.
- it's not about Victory not replacing a bad part, things DO break. Some customers WILL try to exploit a company's generosity. A company WILL try to prevent being exploited, but DOES want to make good within reason and their means.
- it IS about Victory not communicating completely with the dealer. They may in fact be working to remedy a problem (like the headlight cracks) but until they come up with a fix that will last, they don't want to say anything. I can see both sides of this story.
- it IS about the lack of understanding by those effected by the result. I do believe Victory should do better to communicate their reasons for their action/inaction.
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Iron Butt
Posts: 725
Reno County, KS | JAM:
- it IS about the lack of understanding by those effected by the result. I do believe Victory should do better to communicate their reasons for their action/inaction.
I think you hit the nail on head and found the root cause. It could be a communication break down. Maybe we need to go to Spirit Lake with some picket signs and high-powered megaphones and get their attention. Kinda like Micheal Moore does when he makes those documentaries (that I can't personally stand, but to each his own). If nothing else, that man is good at getting and directing attention. I wonder if they'd have me arrested? Anyone else got any better ideas on how to get their attention that won't get anyone put in jail? (I'm being serious here). I've tried shotgunning emails to polaris but that's NOT working. I tried to call and they said that I needed to contact an authorzed dealer. I have a good dealership that's willing to send me a new pulley in exchange for my old one. The problem is that I beleive they're sticking their neck on the line and may end up eating the cost of the pulley of Polaris pulls another of these communications breakdowns. I'm actually VERY sympathetic to the dealerships and what they and their mechs have to deal with since I joined this site. | |
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Visionary
Posts: 1436
| Ok last time....
TopFuel, you shouldn't be sending any buddies towards any bike. They should decide that by themselves, but do it with ALL the information available. Might be ten happy Victory riders to every one that isn't but I damn sure want to know why that one isn't happy about. People who OWN will defend their purchase with emotion (first rule of sales) so if someone isn't you better pay attention.
Metalguy, slow down and read whats been said. The headlites all have cracks and they all separate lense from backing. The lite still functions, but it will fog as it gets worse. I "guarantee" that yours is no different than mine. I can go out on that limb because Victory has acknowledged the separation and cracks on ALL headlite assy's. It is a problem with the welding to stress created.
Vinner & JAM you are on the right track. As I have said many times the Vision is a great ride, super motor and all around great platform, BUT it has a few bugs. Bugs are not an issue until such time as the manufacturer relinquishes responsibility. I don't expect Victory to replace my headlite indefinitely, I want them to FIX the problem. If it takes 6 months or a year I could care less, but tell folks so they aren't playing musical parts. Victory, while I was present to listen said they were aware of the separation and the cause.... and then said just replace the light. When asked about a fix they don't have one and are not working on it as present. When pushed a bit further they said all the lights had the cracks, most dealers had reported separation issues, replace the light.
Thats fine if Victory wants to keep replacing the light indefinitely, but they cannot expect their customers to not anticipate future replacements of a known defect. Replacing a bad part with a bad part is not a fix.
There are other issues along the same practice but I need not elaborate on them as this example will suffice. I've been very patient about how Victory has handled these issues and I'm simply not satisfied. They are mechanical machines and stuff will be and will go bad, thats the nature of mechanical stuff. However my two reasonably simple complaints/problems have gone unattended for 15-16 months. Don't tell the customer the new download being finalized will fix a problem you know damn right well it won't fix (I knew it as well but played along to be a GOOD customer) and THEN try to back out on the replacement because Victory asked you to wait on a download to see if it would correct the problem before replacing the bad part and the factory portion of the warranty expired. That is EXACTLY what they did and now Polaristar is replacing the radio. Good thing I purchased the extended or I would have been left hanging.
ps... TF the parts you mentioned in your post are aftermarket sales pitch, not necessary parts to address a problem. However I also have fork twist/flex issues I hope a super brace will cure. Just FYI | |
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Visionary
Posts: 2118
Pitt Meadows, BC Canada | We are 1600 member strong here on this site. Maybe JAM or MILES could assist us with some sort of 'mass-mailing' of a letter that details our complaints (even though I, and many others don't have any complaints) - call it 'Known Issues' or 'Inevitable Issues'.
Some sort of 'POLL' that by clicking 'YES' - an e-mail gets sent signed by that member (one e-mail per member).
Something that 'pops up' when a member signs in - until the member clicks YES or ...
Maybe Teach could 'pen' a polite - but stern e-mail message - with some help from others - and once member objections are dealt with, that letter could be the one sent.
Or, each concerned member could copy this letter to their e-mail program and sent to a list of Victory recipients.
I just think we have more power as a group - than griping to each other in this post.....and wishing Victory would read it. | |
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Iron Butt
Posts: 742
North Orange County CA | donetracey - 2009-10-16 1:34 PM
We are 1600 member strong here on this site. Maybe JAM or MILES could assist us with some sort of 'mass-mailing' of a letter that details our complaints (even though I, and many others don't have any complaints) - call it 'Known Issues' or 'Inevitable Issues'.
Some sort of 'POLL' that by clicking 'YES' - an e-mail gets sent signed by that member (one e-mail per member).
Something that 'pops up' when a member signs in - until the member clicks YES or ...
Maybe Teach could 'pen' a polite - but stern e-mail message - with some help from others - and once member objections are dealt with, that letter could be the one sent.
Or, each concerned member could copy this letter to their e-mail program and sent to a list of Victory recipients.
I just think we have more power as a group - than griping to each other in this post.....and wishing Victory would read it.
You sir are a rouser of rabble! Where do I get my badge?
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Iron Butt
Posts: 1117
Northeast Ohio | I too have a few problems. I am on my second headlight and this one is now fogging, but has no cracks yet. My shift indicator is not 100%, but a new part is at the shop waiting for me to bring her in. Of course I have exhaust pops and a trunk that squeaks like darn near everyone else.
I know, in due time, Victory will 'fix' the issue(s). It just costs too much money for them to continue to replace a bad part with a new soon to be bad part. | |
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Cruiser
Posts: 127
OHIO | Vinner1 - 2009-10-16 12:45 PM Seems like some are missing Teach's point: Would he have posted this thread if the broken items were fixed or if Victory/Polaris was really trying to get his unfortunate compilation of parts for his Vision to work? Doesn't seem to me that he is debating that in the world of mechanical stuff for any product..."$hit doesn't happen"...he would just like for someone to stand in there swinging with him to get it fixed...IMHO. This coming from one that has had like no problems with the dealer or the product...got a late production run 08...maybe that matters too. But for the price...I'd be just like Teach if I didn't have support from those that should to get my ride fixed. I like your response!!! Teach and I are going to get together this weekend and listen to each others stories. I'm looking forward to it and showing him Polaris' response to my problem. This will be my first encounter with another Vision! | |
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Cruiser
Posts: 79
Memphis,Tn. | Teach, if you're pushing your Vision hard enough on the street to have serious fork twist/flex issues - you're WAY out of my league!!
My hat's off to you, my friend. If I ever ride with you I'll be the wanker bring up the rear.
This is one of the bikes I traded in for my Vision and I still get kick from the video promo:
http://www.youtube.com/watch?v=fAPqBKtfZi0&feature=related
Teach, I promise you I'm not making this up!!!
There were two dash mounted knobs on the fairing console to adjust the headlights.
Within a week, BOTH adjustment knobs fell off.
The repair wasn't just two new knobs - but two completely new knob/cable assemblies. Lot's of tupperware removal involved in that fix. This was later addressed with a manufacturer's recall along with recalls for the saddlebag latches breaking, the luggage racks breaking and the rear disc brake not releasing. BTW, when the latches broke - the saddlebags would fall OFF the bike - usually at high speed. I didn't keep it long enough to know if the recall repairs were good or not. That was truly my last sportbike "fling" before entering the world of male pattern baldness, big honkin floorboards, and urgent restroom stops.
I hope you and RedDog can get something satisfactory worked out with Polaris/Victory.
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Tourer
Posts: 353
| Funny thing for me is that I thought the slight fogging was smoke residue from the new headlight bulbs, I had the same issue with my '05 8-Ball, the headlight fogged the same way my Vision headlight fogged, I pulled the 8-Ball headlight apart, cleaned the fog and the light has been clear since. Actually thought about cleaning the Vision headlight to see if the fog would return on it.
I guess I'll keep an eye on it. | |
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Cruiser
Posts: 284
mansfield, MA United States | Let me start off by saying "I LOVE MY VISION" but I have a lemon. It has been in the shop for 8 of the past 10 weeks! They have split the case 2 times. They have replaced the front light, radio controls, the trunk cover came off, the pipes leak, the back tire cup's every 8k miles, the paint clear coat suxx, I could go on and on ….. But the bottom line is I love the bike. I have only had it for a year but have put 21k miles on it. I ride it to work when the temp are below 10 deg. And stay worm. I go on rides and there are not 20 other bikes that look like my bike. But best of all. With all the trouble I have had I have only paid for new tires. Victory / My local dealer have covered everything without any problem or questions. Every company has lemons! I was unlucky and gut one. But I still love my Vision. I just hope I get it back soon lol they had to replace 2nd gear and clutch fork so it could be a little time.
Fred | |
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Visionary
Posts: 1436
| Fred you hit the nail on the head. It isn't the "problems" but rather how they are addressed (or not) that makes all the difference. Hopethey get your knees in the breeze real soon. | |
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Cruiser
Posts: 153
Newnan, GA | Teach - 2009-10-23 3:16 PM
Fred you hit the nail on the head. It isn't the "problems" but rather how they are addressed (or not) that makes all the difference. Hopethey get your knees in the breeze real soon.
I'm sure sorry that your issues have not been resloved yet. I'm putting the Vision out of the hunt for a new bike.
Now it looks like it will be an Ultra or a Voyager.
Van | |
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Cruiser
Posts: 153
Newnan, GA | Teach - 2009-10-23 3:16 PM
Fred you hit the nail on the head. It isn't the "problems" but rather how they are addressed (or not) that makes all the difference. Hopethey get your knees in the breeze real soon.
I'm sure sorry that your issues have not been resloved yet. I'm putting the Vision out of the hunt for a new bike.
Now it looks like it will be an Ultra or a Voyager.
Van | |
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Visionary
Posts: 1484
LaPorte,Tx. | Mongo - 2009-10-26 2:23 PM
Teach - 2009-10-23 3:16 PM
Fred you hit the nail on the head. It isn't the "problems" but rather how they are addressed (or not) that makes all the difference. Hopethey get your knees in the breeze real soon.
I'm sure sorry that your issues have not been resloved yet. I'm putting the Vision out of the hunt for a new bike.
Now it looks like it will be an Ultra or a Voyager.
Van
Well now, isn't that special! | |
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Tourer
Posts: 400
| Mongo, sorry to hear you're ruling out the Vision. Teach has every right to be very angry. If you look at the different threads, there are many Vision owners who are very happy with their service and Vision. This whole thing reminds of the first year the 1800 goldwing came out. A guy I worked with bought one and he was very upset because his wing overheated a couple times and Honda refused to do anything. I guess it wasn't a rare thing and several owners were ignored. He was in a wing club so the topic was well known. I can't remember what ever became of the situation. I think if you look at different forums, you will find very happy and very unhappy consumers. Our chapter had a ride this summer. All Victories and one 2006 harley ultra classic. On the way home, the rear rim of the harley cracked in half and the whole group waited so he could get a tow. The crack was about 8 inches long and 1/2 inch thick. I think he's arguing with is warrenty coverage. Just an example how other non Victory owners have problems also. | |
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Visionary
Posts: 1436
| I sent a certified letter last week per recommendation and the postal service attempted delivery, notice the word attempt. No attempt by party to whom it was addressed to schedule a redelivery. We'll see if they do before the letter is returned in 15 days. | |
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Visionary
Posts: 8144
New Bohemia, VA | I think I'm at the point that I don't care what other folk ride, ride what you want to. If you ask me questions, I'll answer them as I would with anybody. Regardless of the problems folks may have had, this is a superior machine and would never trade up for anything else. If you want ride and comfort all day long, you'll not find it with anything else unless you mod it. The Vision is ready out of the box and it is made for the long haul. None of that taking it back to get this or that adjusted. Change the oil every 2,500 - 3,000 miles, the fork oil every 15,000, air filter, plugs and tires as needed and you're set to go.
Since owning a Vision I have not even thought that I wished I bought something else. However, I've met a few folks that have said they wish they went with the Vision... | |
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Tourer
Posts: 400
| +1 Varyder | |
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Visionary
Posts: 1340
Gainesville Fl Home of the Gators | Under the heading of to little to late. I know for a fact that Victory is diligently working on the headlight issues.
Teach,
It is a damn shame to hear your story, and that you seemed to have gotten hit by every single gremlin in the book. I feel your frutration, and wish you luck with your struggle. If this bike goes the way of a bad penny; I wish you luck on your next ride | |
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New user
Posts: 2
| I have never felt the need or desire to make a post in a forum before but after my experience and recent disapointment I really feel this story should be told. The follow is a email I sent to Victory Customer suport.
To Whom It May Concern,
My name is ***************** and I own a 2008 Victory Vision Tour. On September 12, 2009 I brought my bike into Arizona Victory in Phoenix, Arizona for smoking out the exhaust. Their technician took one look and a determined (correctly) that something major had broken. Due to the fact that it was a Saturday and the bike was no longer under the original warranty I was told they would have to verify my extended warranty status. I called the dealership on Monday in the afternoon to find out some status and was told Polaris had not responded to there email request concerning the warranty status. This continued until September 17th when I was informed that Polaris had responded and verified the extended coverage. My wife and I had a small vacation planed around a bike rally to take place on that coming weekend and it was obvious that the bike would not be repaired in time for us to attend.
Disappointed but understanding we made other plans and on September 18th I stopped by the dealership just to see what may have transpired with the engine. I was shown that the rings in the rear piston had broken and the valves where burnt. I was informed that they would have to order several parts to repair my engine. The following Monday (September 21st) they attempted to order the parts under the extended warranty but where refused by Polaris. According to the dealership Polaris required the broken engine to be inspected by another party. When I was told this I was also informed that Polaris would under law have 24 hours to inspect the bike and verify the parts would be needed. For some reason this took two days. After the inspector looked at the bike (for which I was told took less then a minute) and verified that the rings had broken the dealership was told they could only order certain parts and not all of the parts originally requested.
At this point I would like to point out that this bike was just not for pleasure riding. I use this bike for commuting back and forth to work since I live over forty miles from work. My only other means of transportation is my full size Chevy pick-up. Gas cost for me to go back and forth to work on the bike is normally around $20 to $26 dollars a week. When I drive my truck it cost me between $120 to $160 a week in gas alone.
On the following week and additional tear down of the engine the technician for the dealership found that the valves where indeed burnt and the valve seats would need to be replaced as originally requested. Note that these parts where part of the original request and denied by Polaris after the inspector had looked at the bike. Thus the parts again where denied pending yet another inspection. This inspection was performed on the next day (again in less then a minute) and the parts where approved (as originally ordered).
At this point since the parts had been approved I thought it would be a simple matter of getting the parts ordered and installed. This was not the case in that the dealership had to wait for the check to cover the parts and labor that I understand had to be agreed on and THEN ordered. Thus yet another week had gone by and my bike was still not fixed. Also even though the bike was down and had been down for over three weeks the parts would not be overnighted but take the standard shipping. At this point I am not sure of the time line but the parts arrived about five days later. The dealership had my bike repaired about three days after that. When I picked it up (October 12th) I noted that it was still smoking a little from the pipes but no where near the amount it was and was told that it would go away as then new rings seated themselves. Note the bike had been in the shop for four weeks and two days by this time.
I was then told I should drive the bike for 500 miles and bring it back for an oil change. I was also informed that I should follow normal new engine break-in rules to help the rings seat better. I rode the bike (mostly back and forth to work) and followed the rules for break-in. At the end of 500 miles (489 actual and five days) I returned the bike to the dealership for the oil change. I did inform them that the smoking had not subsided as of yet. They suggested I give it a little more time and that it would go away.
That Saturday (October 17th) I had plans to take the bike to the other Arizona Victory shop in Tucson Arizona because while the bike was in the shop I had some modifications done (new cams, springs, Arlen Ness air box, and Power Commander) that would require a dyno run to complete. I rode to Tucson with out any issues but noted while stopped or starting the smoking was still persistent and maybe a little worse. I pointed this out to Mike (the owner of Arizona Victory) before he began the dyno run. He suggested the same as the Phoenix shop and that I should give it a little more time. He performed the dyno run and dialed in the Power Command for the modifications. He said the bike was running great but he did note a small about of smoke coming from the pipes when at the upper RPM ranges and I should keep an eye on it.
I then proceeded to return to Phoenix and home. The trip home was uneventful except for when I stopped for gas just outside of Tucson. I noticed when I went to leave the gas station I left a sizable cloud of smoke behind but cleared up as soon as I was moving. I got back to Phoenix and as I was sitting on the off ramp at the light I noticed I was sitting in a could of smoke again. I looked to see where it was coming from and to my horror it was from my pipes. I was still early enough to get to the dealership so I immediately returned there and spoke to the service department. They were very concerned and upon inspection found that I had an injector sticking open. The technician remove the injector cleaned them up and reinstalled them. He then test rode the bike and when he return all of the smoking seem to have cleared up. I was then informed that should it start smoking again to bring it back and they would replace the injectors.
I left the dealership and by the time I arrived home the bike was again smoking. I called the dealership and told them the situation. They assured me they would get the injector ordered on Monday and have them by Wednesday and I could get them in first thing Thursday morning. I received a call on Wednesday from the dealership and was told there was a mistake by UPS and the parts had not arrived but would be in the following day. We set it up for me to come in first thing Friday (October 23rd) morning to have the injectors installed and then I could leave to get to work from there.
I arrived at the dealership at 9:00 am and they started to get to work on it. About and hour and a half later I asked it they would be done soon as if I did not leave soon I would be late for work. They told me they where having some issues but it would be done shortly. I called my work and informed them I would be a little late at that time. 10 minuets later I was informed they had broken the fuel rails and would have to replace them. They told me they had another set and would put them on and it would be a little longer. I called my work and informed them of the situation (thank goodness they where understanding about it as I was stranded at the dealership). About 45 minutes later I was told they had broken the other set of fuel rails and they had no more parts. I arranged for a ride to work. To add insult to injury I was told they could not order the parts for my bike that day as the factory was not answering and the shut down early on Fridays. The earliest I would see the parts would be Tuesday and not get the bike back until Wednesday (October 28). Well so much for the run my wife and I where planning to attend on Sunday.
So here I sit (Monday, October 26) and since the onset of the (mis)adventure the bike has been in the shop five of six weeks for repairs under warranty. WHY? Why did it take nearly three weeks to get the original repairs approved? Why did it take at lest one week to verify I had an extended warranty? Why is it to remove the fuel rails or even install new injectors you run the risk of breaking them (according to the dealership)? Why do you close early of Fridays if you are the only source for parts in many cases and strand folks who live on the west coast. Even getting the parts here ONE day earlier would save me money and in this economy that is important. It has cost me approx. $470.00 at a minimum just to go back and forth to work in gas because of this disaster. I feel very misused at this point as I have had issues with Polaris' warranty before concerning the side bag cover and color matching in which I had to pay $150 to have it painted to match the bike for a warranty replacement! You would think when you pay $20k+ for a motorcycle that it would come with some quality support and craftsmanship. Up to this point I have always bragged to my friends and coworker and even strangers on the street who have admired the bike what a great product Victory has produced and there support has been topnotch. I can no longer do that. I actually take daily ribbings from co-workers and friends whom ride mostly Harleys on when I will get my bike back and can only reply "Soon, I hope." I was again let down previously when I was told by the dealership that they would get the seat on bike replaced as the stitching was coming apart only to find out a few days later that it was not covered on the extended "Bumper to Bumper" warranty. I truly enjoy riding it as it does have a far superior ride to most other touring bikes I have ridden but with all of the issues I have had up to this point I feel it is me that has been taken for a ride.
Respectfully and Disappointedly,
**********************
And this is what i got for a responce:
Our Polaris Dealer Network is crucial to be able to provide you, our valued customer, with the best sales and service in the Power Sports Industry. Therefore, be assured that your comments are important to us.
We appreciate your taking the time to relay this information and we will document your comments and concerns regarding this matter.
Thank you for your patience and constructive feedback.
Respectfully,
Customer Service Representative
Consumer Services
Polaris Industries, Inc.
ARRRGGGHHHHHH! | |
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Visionary
Posts: 3204
Memphis | Wow Patrick, The scary part of that story is AZ Victory and Mike Schultz are big guns in the Victory world. If they got that much of a run around I can't imagine how the little guys who are hanging on by a thread are treated. Excellent letter. This is a depressing thread that I hate to come back to very often but for you guys having to deal with this it is necessary. I guess the stories are just preparing the rest of us for having to deal with the extended warranty process someday. I hope I never need it but if I do, my expectations will be pretty low. Some things are out of my fantastic dealers' hands and that is a bummer. | |
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Iron Butt
Posts: 803
Perry Hall, MD | I've only been on mine for 4 months and love it more each day that I'm on it, but a few of these horror stories are really disheartening.
It was good to read that they are attempting to work out the headlamp issue, and I'm sure that there are others. Just have to wonder what harm is coming from the resistance that some user's are reporting.
Looking forward to seeing the response to your email Pigpen. BTW, I hope you caught the information in this thread with suggestions on submitting complaints including names and contact information to send them to. | |
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Visionary
Posts: 1436
| Polaris still hasn't made arrangements for the redelivery of the certified letter and I suspect they won't.
On the plus side my new radio was installed today and it is very nice. It is completely different then the radio in the 08 & 09 in display and I actually was able to tune in weatherband and get a signal. This is the 3rd radio made for the Vision and I would suspect the same one put in the 10's.
I'll wait the 15 days on the certified letter and see what happens.
Pigpen, sorry to hear of your troubles. I hope you get some satisfaction soon.
KevinX, hey it happens my friend. You ride bikes long enough you'll get one that really gives you big ones. With that said Victory just needs to start being up front with folks. Finally got the radio replaced so good there, now they just need to make the headlight right which you indicate they are working on. With any luck and a little more pushing I hope to get this addressed as well. Hate to give up the bike for something else. | |
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Visionary
Posts: 1340
Gainesville Fl Home of the Gators | Pipen
Just so you know the extended warranty is administered by GE, and not Polaris. Polaris has very little to do with the approval process after the initial 12 months. That used to be a good thing, but in the last months GE has tightened the approval process greatly. What used to be easy is now a pain in the ass. As a dealer you better have your ducks in a row when the inspector shows up. That means everything torn down like the valve train for pictures. Otherwise the items will not be approved.
Why it took so long to find out about weather your warranty is beyond me. I have never seen it take longer then an hour on a couple of strange cases. For the most part it should come out on the unit inquiry portion of the Vic web site, or a phone call to GE if there is a question.
The fuel rails broke because a short cut did not work out, and the cut off time for overnight shipping is 2PM central time every day of the week
Edited by kevinx 2009-10-27 8:51 PM
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New user
Posts: 2
| Thanks for the input kevinx! While I dont believe it lets Polaris off the hook completely I do feel somewhat better about the company. As for GE I know they are a pain in the a$$ to deal with. On the other side there is good news in that I actually have my bike back at this time and it is running great thanks to Mike and his crew in Phoenix (and a little help from the Tucson location since I had it dyno'd there).  Ride safe all and I will be watching this and other threads on this site much closer now and maybe head off some other headaches. Next step for me is to repalce the exsisting normal headlights with HID's. | |
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Iron Butt
Posts: 725
Reno County, KS | VisionTex - 2009-10-26 5:20 PM
Mongo - 2009-10-26 2:23 PM
Teach - 2009-10-23 3:16 PM
Fred you hit the nail on the head. It isn't the "problems" but rather how they are addressed (or not) that makes all the difference. Hopethey get your knees in the breeze real soon.
I'm sure sorry that your issues have not been resloved yet. I'm putting the Vision out of the hunt for a new bike.
Now it looks like it will be an Ultra or a Voyager.
Van
Well now, isn't that special!
No, not really. Good luck in your hunt. There are plenty of makers/models there. | |
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Visionary
Posts: 3006
San Antonio, TX | Mongo - 2009-10-26 3:23 PM
Teach - 2009-10-23 3:16 PM
Fred you hit the nail on the head. It isn't the "problems" but rather how they are addressed (or not) that makes all the difference. Hopethey get your knees in the breeze real soon.
I'm sure sorry that your issues have not been resloved yet. I'm putting the Vision out of the hunt for a new bike.
Now it looks like it will be an Ultra or a Voyager.
Van
Mongo,
Before you take it off of your list I would ride it first if you haven't already.
Paul | |
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Visionary
Posts: 1436
| still no attempt to have the letter redelivered. Guess that answers the question for me. | |
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Cruiser
Posts: 153
Newnan, GA | radioteacher - 2009-10-30 6:40 PM
Mongo - 2009-10-26 3:23 PM
Teach - 2009-10-23 3:16 PM
Fred you hit the nail on the head. It isn't the "problems" but rather how they are addressed (or not) that makes all the difference. Hopethey get your knees in the breeze real soon.
I'm sure sorry that your issues have not been resloved yet. I'm putting the Vision out of the hunt for a new bike.
Now it looks like it will be an Ultra or a Voyager.
Van
Mongo,
Before you take it off of your list I would ride it first if you haven't already.
Paul
I've reconsidered the top 3 are now the Vision, The Ultra and The Voyager.
I plan to ride a Vision as soon as I get the Time.
Adam and his bike helped changed my mind.
I've also been talkingto Monty at Victory as well.
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Puddle Jumper
Posts: 35
| Victory does need a lesson in customer satisfaction because it is us who decide if the company will succeed or fail and they need to realize that customer satisfaction is the key to growth but on the other hand you are going to ditch a great riding awesome looking smooth comfortable fast machine to get what? a harley ultra classic ? I know of quite a few new harleys that have major engine trouble with less than 20,000 miles they leak oil and are very slow compared to a stock vision. I mean really as far as dependability victory is right up there with honda and u would give that up because of a light or radio issue? | |
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Visionary
Posts: 8144
New Bohemia, VA | I'm often miffed even at my own mindset with the CS thing.
One, Victory is surviving, two, they are listening as much as they are going to. I don't see any major changes in the Victory CS department or any where else for that matter.
They are at the trade-off point I'm sure, because a strong CS means resources and resources means $$. If they can maintain building the superior machine that they do and can start turning a major profit, I see that changing then. Right now, it seems that the CS is a very small cell with a very big book that says "handle that through your dealer" or it is outsourced. | |
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