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Iron Butt
Posts: 619
Southeast Iowa | I've been waiting for over a month for 5 pieces of blig.  Has anyone recieved these parts yet? Chrome Side Covers, Access Panel, Grille Set, Inner Fairing Set, and Tailgunner Exhaust Tips. These were supposed to be shipped to my dealer in late Dec......then early Jan.......now my dealer isn't sure when they will get there.  |
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Cruiser
Posts: 114
Southeast, AZ United States | I'm still waiting too, my dealer has sent the pieces to a local chromer and they look really sharp. But since I've paid for the Victory parts...I'll continue to "impatiently" wait.
Ken  |
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Puddle Jumper
Posts: 43
| My dealership just called yesterday with some chrome I ordered. I'm calling him tomorrow to see what came in .  |
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Iron Butt
Posts: 619
Southeast Iowa | I just checked the Victory Website, they are showing the Tailgunner Exhaust and the Side Covers as "available online" |
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Tourer
Posts: 550
Tacoma, WA | I too am awaiting the chrome "bling" for mine. I can wait, as it is winter, and come spring, when I get to ride more, there will be less sand on the roads to mess up my chrome!!-----Metalguy |
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Cruiser
Posts: 111
Maine | been waiting since Oct. Last time I checked Victory had a ship date of 2/1. 'victory rider' what pieces did your dealer say he had? |
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Visionary
Posts: 1324
So Cal | All the chrome in the online Vision catalog shows out of stock. Must be a lot of Vision owners with extra chrome. Sounds like the bike delivery problem all over again. |
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Iron Butt
Posts: 619
Southeast Iowa | I picked up my Inner Fairing Set yesterday, still waiting on the rest. A quick glance at the instructions shows a fair amount of work to put them on. I think I'm just going to wait on the rest so I don't have to take off some of the pcs. twice. Has anyone got the Tailgunner Tips yet? |
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Puddle Jumper
Posts: 43
| I recieved most of my chrome pieces in the last two weeksFinally got my side panels Thursday. Last piece of the chrome puzzle is the stage 2 exhaust and gunner tips. Most likely won't be here for the trip to bike week 2008. OH WELL SOMETHING TO LOOK FORWARD TO. |
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Visionary
Posts: 1484
LaPorte,Tx. | victory rider - 2008-01-20 10:01 AM
Last piece of the chrome puzzle is the stage 2 exhaust and gunner tips. Most likely won't be here for the trip to bike week 2008. OH WELL SOMETHING TO LOOK FORWARD TO.
You mentioned stage 2 exhaust and gunner tips. Did you mean the level 2 exhaust? I'm also curious to the use of the gunner tips on the level 2 exhaust. According to the accessory catalog, the gunner tips only work with level 1 and stock exhaust. In looking at pictures of the level two, the are a chrome slip on which is completely different than the stock and level 1. Let us know if the gunner tips fit on the level 2. Thanks. |
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Iron Butt
Posts: 619
Southeast Iowa | From what I've seen and been told the Tips will not work with the Level 2 exhaust. The Level 2 is a 1 pc. and there is no way to fasten the tips to them. This is really too bad as I wanted a little more noise than the Level 1 has to offer. I guess it will make the XM radio easier to hear. |
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Puddle Jumper
Posts: 43
| When I first ordered the upgrades (months ago) I ordered the louder pipes with the tips. I'll have to check with my dealer on the level 2 with tips. Thanks for the ne info on the exhaust guys |
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Visionary
Posts: 1484
LaPorte,Tx. | Big Vic - 2008-01-20 9:39 AM
I picked up my Inner Fairing Set yesterday, still waiting on the rest. A quick glance at the instructions shows a fair amount of work to put them on.
Big Vic, could you post how to take off the inner fairing set. I'm looking at painting mine. Thanks. |
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Iron Butt
Posts: 619
Southeast Iowa | VisionTex
I'll do my best to make a long story short. I left the inner fairings (and the instructions) at the dealer since I'm still waiting on several parts that make more sense to put on when the rest arrive. My dealer also said he would install the parts for free.........after glancing at the instructions I think I will let him. I don't think they will be that hard to install, just time consuming and may require two people. With that said I will do my best to describe the process from memory (which may not be real good) The Inner Fairings are held on by 4 bolts. 2 you can see while it is installed on the bike, (bottom 2) the other 2 are blocked by the gas tank. Long story short you have rto emove the painted panel before you can unbolt the inner fairing. This requires removing the cover over your speedo and tach (use a plastic knife to pry off) and your center console. Remove the Access Panel, then the mirrors, then the speaker grille. This should give you access from the top. On the front of the bike you will need to remove the Grille Set (trim around the front of the fairing) This should give you access to the front of the painted panel. From here you will need to remove however many bolts holds on the painted panel/inner fairing assembly onto the bike. Once it is off then you can remove the inner fairing from the painted panel. Sorry for the rough instructions, I would have looked at them closer if I knew I was going to try to explain the process to someone else. Good Luck! |
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Puddle Jumper
Posts: 20
| If you ordered the chrome access panel you will also have order a new radio antenna because it is glued to the inside of the access panel at least thats what i was told by the dealer.
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Iron Butt
Posts: 619
Southeast Iowa | VisionTex- I forgot a few steps. After looking at my bike I remembered the front tip over points need to be removed. Also, all of the painted parts around the console (dare I call it the gas tank?) will also have to be removed. |
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Cruiser
Posts: 111
Maine | Why buy antena? Simply un glue it. Many products out there. Also if it is the tippical auto glue simply apply heat with your wife's hair dryer will release it. |
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Tourer
Posts: 550
Tacoma, WA | I have a UPS tracking number that says Friday my chrome (some of it) will be in. Should be a fun time! I too am awaiting all the pieces, minus the tailgunner exhaust, which I just make myself.----Metalguy |
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Visionary
Posts: 8144
New Bohemia, VA | I'm getting my luggage rack installed today! Also, getting the right side pipe chrome warranty replaced where the dimple is as well. |
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Tourer
Posts: 550
Tacoma, WA | My rtear engine chrome came in yesterday. I too will wait until the frontpieces, and grill get here before I take all that apart! I will put on my trunk rack today, tho... |
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Iron Butt
Posts: 849
, FL United States | Tail gunner tips recvd today & installed MYSELF! They don't change the exhaust note but they look SSSSSSOOOOOOOOOOOO COOL |
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Visionary
Posts: 1484
LaPorte,Tx. | CoolHandLuke - 2008-01-25 5:09 PM
Tail gunner tips recvd today & installed MYSELF! They don't change the exhaust note but they look SSSSSSOOOOOOOOOOOO COOL
CHL, curious about the fit up to the muffler. I'm experiencing a little bit of leak by on the tail piece to the level 1 muffler. With the Tail Gunner, does the exhaust come out of all the holes or just the center. And yes, they are cool.
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Tourer
Posts: 550
Tacoma, WA | I put the trunk rack on last nite. Those holes.....geez. Not the most precise markings, and they have to be drilled at an ANGLE! I got it on with no ill effects, but it was nervewracking, considering I didn't wanna mess up the paint by all the moving around, and re-checking everything. Now I am hoping to get the rest of my chrome...I know tomorrow some is supposed to come in, and I suspect it will be the large "V" in front, only a three pound box...the forward inner panels were 6 Lbs.-----Metalguy |
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Cruiser
Posts: 111
Maine | I am only waiting for front grill. Victory says 2/8. they also say 2/8 for stage 1 level2. All other chrome I have. |
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Cruiser
Posts: 76
| I have my chrome grill. I picked it up last weekend. I'm hoping that the rear tips at the bottom of the bag come in soon. |
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Iron Butt
Posts: 849
, FL United States | VisionTex - 2008-01-25 6:15 PM
With the Tail Gunner, does the exhaust come out of all the holes or just the center.
The exhaust comes out all the holes but mainly the center one as I'm still on OEM pipes. I understand that S1L1 pipes have a larger hole in the end of the muffler so more exhaust comes out of the other holes. Sorry I'm late, been out riding Mid 60's here in Northeast Fl !! |
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Iron Butt
Posts: 619
Southeast Iowa | Just put on the Tips and Side covers, both look great! When I installed the Tips I put a 1/4 bead of black, high temp gasket maker between the Heat Sheilds and the Tip flange. Experience with the stock tips and my TC tells me if you don't you with see a little exhaust leak at the joint. If you get any gasket maker on the Tips or Heat Sheilds it can be removed easily with Rubbing Alcohol. Question. Did anyone else have trouble with the fit up of the left side cover? (left as you sit on the bike) Mine rubs on the painted panel at the very bottom by the clutch arm. Should the side cover go above or below the painted panel? Mine dosn't seem to want to sit right either way. |
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Cruiser
Posts: 80
Richmond, Texas | I have been waiting over 2 months now as well. I am getting a little pisssed off. |
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Tourer
Posts: 550
Tacoma, WA | The company I ordered though just overcharged me, and I still have a few parts to come in on backorder! I will refrain from telling who it is until I see if they will resolve it in a civil manner or not. I am currently awaiting the grille set, the access panel, and replacements for the covers aft of the engine (chrome) the ones I was sent were damaged in shipping as they were poorly packed. When the overcharge, and the damaged chrome issues were brought to their attention, they suddenly seemed to lose interest in communicating with me. I am getting a baaaad feeling about this....-----Metalguy |
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Visionary
Posts: 1324
So Cal | Victory keeps sending me promotional e-mails for accessories, all the chrome is listed out of stock. This has to be driving the dealers crazy too. All the lost sales. |
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Puddle Jumper
Posts: 33
Between Rockford and Sterling Illinois | Douglas and Frye in Sterling Illinois have an extra set of Tailgunners in stock and several other pieces also. |
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Iron Butt
Posts: 619
Southeast Iowa | An old thread that I started over 2 months ago...............I'm STILL waiting on the chrome Grilles and Access Cover. Has anyone recieved these lately? Does anybody know of a dealer that has them in stock? |
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Cruiser
Posts: 114
Southeast, AZ United States | Big Vic - 2008-03-15 12:01 PM
An old thread that I started over 2 months ago...............I'm STILL waiting on the chrome Grilles and Access Cover. Has anyone recieved these lately? Does anybody know of a dealer that has them in stock?
I had been waiting since October of 2007 and last week finally had all of the chrome installed. I know that Victory is now shipping all of the pieces, I don't know if any dealers are stocking them yet. I can tell you that Arizona Victory in Tucson is sending aluminum pieces out and having them chromed, they do look nice...you can check their website for more information.
Ride Safe,
Ken |
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Cruiser
Posts: 111
Maine | Have all the crome. One post talked that the antena is glued to the front panel. I think that is the temperature probe. comes off with heat. |
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Cruiser
Posts: 114
Southeast, AZ United States | ez chair - 2008-03-15 8:42 PM
Have all the crome. One post talked that the antena is glued to the front panel. I think that is the temperature probe. comes off with heat.
My new chrome access panel had a new one installed out of the box...
Ken
Edited by Vsion 2008-03-16 12:00 AM
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Visionary
Posts: 2027
Brighton, TN | ez chair - that is the antenna behind the front panel glued on. The temperature probe is behind the left side mirror. If you pull the front access panel, you can see the wires going to it. |
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Cruiser
Posts: 111
Maine | What's the black plastic rod that runs down inside the right leg fairing? its about 2ft long. |
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Visionary
Posts: 2027
Brighton, TN | Well, upon inspection, I did not reference my service manual since it is not here with me. I can pull mine out from behind the fairing and then trace it all the way up under the front access panel. There is a waterproof end on it, with an electrical wire feeding into it. That wire then traces back over to where the antenna is attached with a Y connector, the other side going to the front access panel where it is glued on. Now as to what it is for specifically, it is part of the antenna system, couldn't tell you which part but if I had to WAG (wild A$$ Guess) it probably has to do with either the weather band or the am part. Normally you have different antenna types for the different frequencies. Also, I would assume the rod keeps them from attaching the wire to something metal like the right fairing cover, which might attenuate (distort) the signal. Mine is about three ft long and ziptied to a location under the front access panel. |
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Cruiser
Posts: 111
Maine | Thanks pollolittle, Thought it was some type of antena. |
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Tourer
Posts: 550
Tacoma, WA | I did recieve the grille....damaged! I had to send it back, and once again I am waiting! Also have yet to see the access panel, but the rear engine pieces I sent back have been replaced, and are perfect this time. Now I just need replacement grille, and access panel, and I am done!-----Metalguy |
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Visionary
Posts: 2027
Brighton, TN | You know I tend to understand the frustration in waiting. I waited almost 16 years to get another bike. That's a lot of frustration. Now I don't have any chrome on order, it takes a lot of convincing in the other money pocket, so I get to sit and enjoy it the way it is. However, I would like to get some custom paint done, but I either get me a wheelbarrel full of patience or get frustrated. I'm just glad you guys are able to paint and chrome these bikes out. Keep posting the pics so I can live vicariously through your bikes. |
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Tourer
Posts: 550
Tacoma, WA | Still no grill to replace the damaged one, and NO access cover either! I contacted them yet AGAIN today, and we will see what the hold up is! Sheesh!-----Metalguy |
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Visionary
Posts: 8144
New Bohemia, VA | Pollolittle, I had to doublecheck to make sure I didn't write this post...
pollolittle - 2008-03-17 8:12 AM
You know I tend to understand the frustration in waiting. I waited almost 16 years to get another bike. That's a lot of frustration. Now I don't have any chrome on order, it takes a lot of convincing in the other money pocket, so I get to sit and enjoy it the way it is. However, I would like to get some custom paint done, but I either get me a wheelbarrel full of patience or get frustrated. I'm just glad you guys are able to paint and chrome these bikes out. Keep posting the pics so I can live vicariously through your bikes. |
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Visionary
Posts: 1324
So Cal | Having the Vision is 99% of it. As long as its not disabled, waiting for accessories aint that bad. |
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Visionary
Posts: 2027
Brighton, TN | Here, here, Tall glasses up and a toast to the ride. Fill mine with Dr. Pepper. Call it good. |
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Iron Butt
Posts: 619
Southeast Iowa | Yes, it's great just to have have the bike............but even better with bling! Took vacation today to put on Inner fairing and front Grilles. All that's left is the Access Cover and a few Arlen Ness pcs. that are not out yet. |
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Visionary
Posts: 1324
So Cal | Big Vic, are you able to remove the retainers from the grilles without much disassembly? |
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Iron Butt
Posts: 619
Southeast Iowa | cjnoho- Not 100% sure as I had the dealer install the Inner Fairing and Grilles. (worked into the purchase price) I can tell you that it took a good mechanic over 6 hours to install both, put in J&M speakers, replace my radio switch cube, and XM antenna. Glad I didn't do it and even happier I didn't owe for 6 hours of labor. I don't think the Grilles are hard to put on, but the fasteners are difficult to get to, especially if your hands are as big as mine.
As expected the Chrome sagga continues for me.........both chrome grilles are damaged. The left one has scratches (under the chrome) deep enough to measure with a tire guage, the right one has a dent big enough to make the chrome flake. It was obvious they were both that way from the supplier as they were well wrapped and the box was in perfect shape. The good news is that they are towards the bottom and don't stand out as bad as they could. The other bad news is they are gapped at the top and don't fit up next to the headlight as well as the stock ones did. My dealer told me that right now he can't even order replacement chrome Grilles as Victory is not accepting any more orders until the backlog is satisfied. Long story short we put the chrome Grilles on and will exchange them when the new set arrives.
I've had more issues with this "bike experience" than all of my previous Victory's combined X 10. The great bike is quickly losing ground to the bad experience.................I'm not a real happy camper right now. |
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Tourer
Posts: 550
Tacoma, WA | I feel your pain, Big Vic. The ones that were shipped to me in factory shipping were woefully under-packed, with LOTS of room to bang around inside the boxes, and damage each other. I can't wait for this to be over. It wouldn't be so bad waiting, just the mystery of weather the parts will show up damaged, or not is what gets to me, after having to send back NEW parts on two different occasions.
To install the grill and the forward engine pieces, the sides of the bike that cover the tank are removed. Takes a bit of work! I will have to remove all that again to install the new grill, if it ever arrives undamaged. The access cover is EASY. -----Metalguy |
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Iron Butt
Posts: 619
Southeast Iowa | metalguy - I've decided it's time to share my pain with someone who do something about it. Love the bike, used to love Victory, tired of being screwed and jerked around. Owners of premium bikes should expect good service and communication about issues. Sad to say but I get treated better by the greeter at Wal-Mart. My dealer is frustrated too..........get's told one thing, than another, than another, makes you wonder if anybody knows what is going on. |
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Tourer
Posts: 550
Tacoma, WA | Still no word on my questions relating to the grille replacement. And no access cover as yet. I had powdercoated mine, and because of the rocks here, it got a dent from one of them, chipping the powder coat! So I guess I will take it back off, and strip off the coat, and maybe re-coat it after I massage out the dent. Sure would be nice to have my replacment now..... and of course, the grills....-----Metalguy |
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Cruiser
Posts: 251
| Hey All As someone who has not bought a ViVi yet (taking a test ride next month) and as someone who loves chrome and "bells and whistles" in general, this thread is certainly an eye opener, not to mention is sending up a few flags. I will be very interested to see if/how Victory can rectify its supply and demand issues....its one thing to develop a great new toy, however if you can't get the "have to have and can't live without gadgets".....As this is purely a man thing I am sure that the ladies of this group are having a good chuckle...Ha Ha! Again, as someone who is on the cusp of purchase, I hope that everyone will be posting pictures of their chrome once it arrives is installed. Just a few thoughts..... Gerry
Edited by Gerica 2008-03-27 2:23 PM
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Tourer
Posts: 550
Tacoma, WA | To me, it wouldn't be nearly as big of a deal if it was simply a delay issue. It is an issue when the parts come in all scratched up from poor packing, and another big deal when there is no communication with the supplier, or when I was overcharged $700.00 bucks, and dealing with overdrawn accounts because of another's screw-up.......Once I get the rest of my chrome, I will be quite happy, as the Vision is still the best bike I have ever ridden. I just "want it all, and I want it now!" -----Metalguy |
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Cruiser
Posts: 115
Victoria, BC | This must be a big concern to Victory. The major profit is not in the sale of the bike, but all the accessories that owners want to add (or wear). Just ask any Harley dealer. 
Reg |
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Iron Butt
Posts: 619
Southeast Iowa | Chrome.............I'm beginning to hate the word. Whoever is in charge of coordinating this process for Victory should be fired, TWICE! It all started will the forks and continues to this day with the accessories. How hard is it to find someone to put chrome over a stock part? Several riders have done it, I would think Victory could figure this out by now. The thing that has me all torqued off is the constant changing of delivery dates. I bet some of my parts have had at least 10 due dates. Frustrating! You either have the part to send me or you don't, quit jerking me around. If I'd known it was going to be over 4 months I would have taken off my parts and sent them out a long time ago. |
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Tourer
Posts: 550
Tacoma, WA | I too would have gone that way, had I only known. Probably would have saved mucho bux, too. I may send my stock parts off to be chromed any way, just to have spares, or to experiment with transluscent finishes.-----Metalguy |
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Visionary
Posts: 1324
So Cal | Big Vic, Im with you. Shut the acc. program down and give everyone their money back 'till they figure out how to get their head outta their a** |
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Iron Butt
Posts: 619
Southeast Iowa | Ah..........the saga continues for me. My Chrome Access Panel arrived at my dealer yesterday. This was the last piece from my original November, 2007 order. I asked him to inspect it before I picked it up so I didn't waste a trip. (150 miles round trip) Good news, no scratches or dents. Now for the bad news...........When I put it on the left side was sitting on top of the turn signal, not a big deal I thought I could get it to fit perfect with a slight adjustment. Now for the problem. When I went to remove the Access Cover the bracket on the right hand side broke. It did not come loose where it is glued, the spot welds that holds the bracket to the steel backing plate broke. (looks like cold welds) After I said a few choice words I called my dealer and explained what happened. More good news for Big Vic.........of course they will replace it when they can get one. Right now Victory is not taking orders for them until they get the backlog cleaned up. So maybe it will ship with my replacement Grilles that came in damaged last week. Right now I have a Vision of getting good chrome parts. On the brighter side my new Arlen Ness license plate bracket came in. It was in perfect condition, did not break, and it fit like it was suppose to. I wish Victory would ask Arlen to make all of their parts. |
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Tourer
Posts: 550
Tacoma, WA | Wonderful. I too am waiting for my access panel. I sure hope I don't get a damaged, or flawed one! Oh, and still no reply from my inquiry about the parts I ordered, or the grill replacement for the f&%$ed up one I recieved. I wonder if they fell off the earth?-----Metalguy |
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Cruiser
Posts: 294
rhode island | Arizona victory has all the chrome pieces including rear tip over's asking 1,940.00 with trade in of your aluminum parts
Edited by sandman 2008-03-30 5:05 PM
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Tourer
Posts: 332
Dale, Indiana | Here's the link.
http://www.arizonavictory.com/eshopitems_cat_3566-33305.Vision_Acce...
I wonder if they will sell the parts I couldn't get from Victory?
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Tourer
Posts: 550
Tacoma, WA | Well, I guess I have to call them tomorrow, as they seem to have "lost" my e-mail asking weather they even recieved the damaged grill set I had to return.....and this guy is supposed to be a "manager" that I e-mailed, as he told me he would "handle" this personally. Is it too much to ask to return an e-mail about weather their poorly packed parts being returned actually get there? I will be writing up a full report on this company once I have the products I ordered. Don't hold your breath!----Metalguy |
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Iron Butt
Posts: 721
| Anyone wanting to get their Vision stuff or anything else chromed should check out these guys, they are one of the biggest and they offer the best chroming I have seen yet, and anyone worried about the porosity of the rear tip over guards should take to heart that many Goldwingers have had their VERY porous stock wheels successfully chromed by PCA including two sets that I've sent them.
http://pca-industries.com/sh
Their turn around time does get quite large at this time of year, up to 10-12 weeks as everyone and their mother's uncle are wanting to get stuff chromed (not just bike stuff), the best time to send them stuff for chroming seems to be from mid November to mid January. I've shipped them stuff during this time frame and have received it back in three weeks or less. |
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Visionary
Posts: 1350
| I know how Victory feels. Where I work we send stuff to vendors to be machined, welded, manufactured and chromate coated.
One company that has made parts for us is like everyone is asleep there. 7 to 8 week lead time for small aluminum part and if they run into a problem they won't call. The part sits till you call and ask where it is. We just got a part back from having it chromate coated. It looks like they ran a cart over it then tried to coat over it again used a cheap brush. We sent out for a quote to have box made. A week and a half later we called and they finally sent the quote. $433 for the box, 7 to 8 week lead time and a $10,000 one time tooling charge. O>O
We do a lot of prototypes and one of's. I can imagine what it would be like to fine a bad vendor then try to fine another that does good work and can do ~1500 pcs quick.
I know when Brown's chromed my '99 p-floorboards I still am disappointed. Advanced Plating in Nashville, TN does great work but get a quote before you send the part. The work is worth the money but it might shock you if you were expecting a lower price.
I still remember the chrome '99 primary cover at the dealer I bought my '99 from with the bubble the size of a quarter in it.
Victory is trying to find a low cost quality place to do the chroming I am sure. Cause we all know from the board and the VMC that owners will piss and moan if they have to pay for show quality chrome. Like the old saying, "Damned if you and damned if you don't."
We try to do as much as we can in house now. Of course we will never get chroming in house with all the EPA restrictions. Guess we would do like so many other companies and get it done over seas. (I believe Ness chrome is done in Korea) but the lead time must extend to 12-14 weeks?
This doesn't help anyone waiting for there parts but it helps explain what is involved I hope.
Another note.... we had ordered special made Lexan door inserts with EMI filters built in. The price doubled after we got them 9 days after the due date. We opened the box to find that they would not fit because they were made wrong. From the paperwork we thought they sent us their prototypes? Of course they said no over the phone but luckily their salesman was in the area the next day and called the office. Sure enough they sent the wrong parts. They overnighted the correct ones but of course that just made them later to our customer. Like Victory we looked like the jerks because of a dumbass vendor. You would think $10,000 parts would get better service? Yeah, those two pieces cost as much as a Vision. |
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Tourer
Posts: 550
Tacoma, WA | I understand delays, and vendor changes, and such. But piss-poor packing damaging part after part is totally unacceptable! Twice now, perfectly good chrome parts have been damaged because they were packed in too large of a box, with room to bang into each other. That, coupled with the dealer I ordered them from not returning e-mails concerning weather they even got the returned parts, and folks there dropping the ball, overcharging me.....well, it adds up to poor customer service. It really is too bad that they can't even pack a part properly. Supply problems are one thing, but when you leave your customers in the dark, and send parts out to be damaged on the way...it is just plain stupidity. There is no exscuse for the crappy service I have gotten.-----Metalguy |
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Visionary
Posts: 3204
Memphis | You are 100% correct Metalguy. No excuse. |
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Iron Butt
Posts: 619
Southeast Iowa | Sorry, crappy suppliers do not make for a good excuse in my book. Every large business has had to deal with this at one time or another. The dumb ones put up with it and make excuses for poor service. The smart ones do whatever it takes to correct the condition quickly and communicates with the customer. A really successfull company looks at "total cost" when choosing a supplier and partners with them. If you choosing suppliers based on cost alone your already behind your competition. |
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Visionary
Posts: 1324
So Cal | NEgaspasser has some nice mods going on in the gallery. He dont need no stinking chrome!!! |
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Iron Butt
Posts: 619
Southeast Iowa | If you have been following this and other threads that I have posted on you know that I have been frustrated with chrome and other issues. My first Victory was an 01 Deluxe and the Vision is my 5th one. (next year will be my 6th) I have always had great service from Victory and was supprised how I have been treated since buying my Vision, so much so that I wrote a letter to Victory. Now for the good news. Thursday I got a call from a Customer Service Rep that wanted to discuss my issues. We talked for over an hour and I've never felt better since I bought my bike. Victory has contacted my dealer and started to work out resolutions for all of my problems. I have always been pro Victory and kept my complaints between Victory, my dealer and this web site. Once again I feel good about telling the whole world how great Victory is. As of right now I feel Victory will do their best to turn my negative experience into a positive one. I'm headed to my dealer today just to say hi and support his open house. More than likely I will end up working the floor trying to sell Victory's for him. So the moral of my story is this. If your unhappy make sure you get your message out. Start with your Dealer and go up the food chain if you feel you have to. I once again believe that Victory builds a great product, will stand behind it, and values their customers. |
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Cruiser
Posts: 256
Florida | It seems we all agree that problems happen. However, the big problem is lack of communication from the factory. There is no excuse for this type of behavior. |
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Visionary
Posts: 1324
So Cal | The Vision is the one shining star of Polaris at this time. Considering the state of the economy, you think they would be bending over backwards to maintain positive momentum of the Visions popularity? |
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Tourer
Posts: 550
Tacoma, WA | Well I finally got my access panel from Two Wheel Corp. I never did get the replacement grills, and they say they will just credit my accont the discounted price I was supposed to get them for as a consolation for their crappy service. So now I do not even get the discount. I have absolutely nothing good to say about my experience with these people. After paying, and being overcharged, and not getting answers unless I threaten, I have had enough, and still never got the chrome I paid for. I have been shorted my grill set, and once again they will not answer a simple e-mail. Do not support Two Wheel Corp. in NY. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! -----Metalguy |
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Where's the Chrome?