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Iron Butt
Posts: 1158
Richmond, Virginia | ok, i posted as direct a topic in the subject line as i could.
Here is my beef,
My dealer just got back from the preview show and could not answer the questions that I asked them about some of the new parts fitting on 09 bikes etc. They as appropriate, contacted
their guy from Victory WHO ALSO DIDNT KNOW THE ANSWER.
Ok, im not faulting any of them for not knowing the answer. IM cool with that.
So i decided to cal Victory/Polaris CUSTOMER SERVICE number <-- usually meaning a person
specifically placed within a company to ANSWER QUESTIONS and HELP those that purchased
that manufacturers products ie, PAY THEIR SALARIES.
What I got was a woman who 1. also couldnt answer my questions, even when she put me on hold to ask "someone else". But what griped my ass the most was that she pretty much finished off every friggen statement she made with " Sir, you should probably have gone through your dealer and their dealers network to find out these answers." She said it like 5
times through the conversation. As politely as I could i responded "well MAAM <--(substitute another word starting with B), my dealer and their dealer network COULDNT FIND THE ANSWER EITHER, thats why i am coming to YOU since YOU are here to ANSWER QUESTIONS. Realizing in quick time, that I wasnt getting anywhere with this woman,
i just ended the call. Victory either needs to shut down the consumer customer service
system or understand its need and purpose and put real energy into training people to answer the questions and help them, instead of re-directing them somewhere else. In this economic year, customer service is what keeps all of us in business, I give Polaris an F. |
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Visionary
Posts: 1290
Ruskin, Fl | At least you could understand her. The only thing worse is a foreign accent not being able to answer you questions. |
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Cruiser
Posts: 104
Plainfield Illinois | Perhaps the person you were communicating with felt you were antagonistic. Whether she did or not, now one side of the argument is plastered with capital letters in a forum that we all know is read by Victory engineers. Gee, I bet they won't feel like going out of their way to help you next time either.
She gave you a typical response five times and you realized quickly that you weren't getting anywhere so you hung up on her.
There's always two sides to an argument.
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Iron Butt
Posts: 725
Reno County, KS | What I don't get is how someone can have the aucacity to get pi$$y with you on the phone because it's evident that they have failed as a C/S agent. I don't even wanna get started in bashing Polaris reps at this point because I will fume about it all day. Needless to say; I have had 2 similar experiences with Polaris direct. It is pointless to let them transfer you. It seems their jobs are to answer the phones and MAYBE get you a phone number to a knowledgable dealership. Anyway, I'm going to let this go without too much detail. I'm hoping they can turn their reputation around in this area some day before I decide it's not worth dealing with the brand anymore. I just keep thinking the Vision's a great bike, the Vision's a great bike until I feel better. |
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Tourer
Posts: 332
Dale, Indiana | Yeah that's all act like we are more enlightened and make the Victory customer the bad guy!
Maybe he should have said.
"Nice lady please could you help me?"
When she says she can't.
We then need to send her 2 free meal tickets to Cracker Barrel.
We still won't have an answer.
But we sure can be all proud of how nice and enlightened we sounded!
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Cruiser
Posts: 170
Houston, TX | It's been my experience that most CSRs (Whatever Industry) probably didn't finish High School, since most cannot answer simple questions. |
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Tourer
Posts: 548
Mount Vernon, WA United States | I usually don't get into this, but as I AM a Customer Service Professional... yes.. that's a real career... and I've been at every level. From bench tech to program manager to service desk, help desk, managers of service desks and help desks, and eve written software for call centers... there IS two sides to the story.... BUT THAT's NOT the POINT.
The problem is simple.. the solution.... not so much.
The Problem in this case is... the Customer wants answers and the Company has not supplied those particular answers to those who will be contacted. This is the perfect no win situation. There is just no way out of this. Customer is pissed, Customer Service rep is frustrated. I can guarantee you... the LAST thing she thought of that day was.... Hmmmm let me see how many times I can answer the phone and not know the answer. The Customer's thoughts...were not.. Let me see how many people I can talk to and not get an answer...
It's a no win, no way no how.
Now... there's things that can be done on both sides.. On the company side.. Normally a service desk is set up with people to answer the phone and then 2nd tier support (or another name) for the people that can resolve or find harder information. The ratio is different in each company. One 2nd tier to every 10 call techs. 2 reps to every 20 call techs... etc.. The difference in salary?? In the IT industry there's roughly $80K per year difference on average between the "call taker" and the "expert". And... this still does NOT eliminate the possibility that the 2nd tier tech... MAY NOT HAVE THE ANSWER EITHER  ((((
So... bottom line... it comes down to numbers. If the call techs answer 90% of the calls in a satisfactory manner... Sorry you were in the other 10%... but I'd rather they spend more money of building bikes, than charging me more money to ramp up their Customer Support.
For What it's Worth... In a system like Victory where they do EVERYTHING through the dealers, I would have called another dealer or two FIRST. If a FEW dealers don't have your answer.... there just isn't an answer... that's available. There may be one, but unless you drive to Spirit Lake and start interviewing every employee.... if more than one dealer doesn't have the info... neither does anyone in customer support.. If it's like most manufacturing companies... they all get the SAME information at the SAME time.
Just my 2 cents... |
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Cruiser
Posts: 72
Eden Prairie, MN | Why get yourself all worked up over an accessory?
Something that might work is to ask your question here. Like someone above said, there are people from Victory or know people who work for Victory monitoring these blogs, you might just get an answer. I've seen a lot of problems solved here and the VMC by people just asking the question. I think everybody here wants to help.
So far all I see is venting followed by a lot of sarcasm. Whats the point of that?
I'm just trying to figure out how a company (Victory) can be rated highest in customer satisfaction 3 years in a row by providing CS like you describe it.
It is clear Victory wants people to resolve things at their dealer. There are hundreds of dealers and probably only one or two people responsible for the accesory you have a question about. I'm guessing that most customers go to their dealer first where they SHOULD have the information. If they don't, I think the DEALERS will be able to get the answer for you quickly.
Finally, I believe that that poor person answering the Phone SHOULD be able to get you a call back. Did the person tell you they will have someone call you? If so, did they give you a time frame when you could expect a call? If not, Did you ask if she could have someone call you back? Did you leave them any contact information? These are things that I do when I'm trying to get help with other companies. They don't always work, but they work way more often than brow beating and hanging up.
Don't misunderstand me, I've blown up at the wrong people too many times, thats where I learned it doesn't work very often.
I hope you get your answer. Ride safe.
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Cruiser
Posts: 297
VA | Miles, I understand your point as well. I have also worked CS, and I have a degree from college. I agree that CSR's don't have all the information. However, Victory's CS is not really customer service. I called twice, for two different answers. Both times, the answer was "go through your dealer." Well, that isn't really helpful. I forget the exact questions I had, but good customer service will know something. I agree that I would rather they spend money on building bikes, but they also should commit something to helping customers. It is even worse with their online contact us, because the only response is to go to the dealer. I was trying to give a suggestion for improvement, not complaining about anything or wanting an answer.
My bike is great, I love it, but the attitude towards the customer could be improved. Actually, I think the attitude towards the dealers could be improved as well. They should be a little more forthcoming and responsive to the dealers so that a question posed to the dealer does have a way of being answered. I don't think they get more support than consumers do. Just my impression from talking to some of the employees at the dealers as well.
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Cruiser
Posts: 193
Buford, GA United States | Sounds like you are coming off the Victory Christmas list and since I have been really good this year I hope I get all you stuff from now on!!! |
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Visionary
Posts: 1436
| I wasn't real pleased with Victory's customer Service either when I was referred to them. Actually sounds like the same gal I talked to.
I'm sure there is some validity to what Miles posted, but not really what one wants to hear when they call for assitance.
As to whether Victory is reading and might remove someone from their mailing list, lmao..... Thats just funny. |
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Visionary
Posts: 8144
New Bohemia, VA | Victory has a customer service line? |
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Cruiser
Posts: 99
Kansas City, Ks | I work with customers all the time.. For me, it's a matter of pride.. You can't "train it", can't "ask for it" you can only hope that person that you put in place is one that will project it with what they do.
If the answer is not available to them they should have a contact list that does. I'm sure that if someone would have said "I don't have the answer, let me get your phone number, research this and call you back with the answer.." I don't care how busy your CS lines get, how many calls, take care of the customer and they will,in turn take care of you.
The more that is bought from your company, the more money that compnay makes, the better chance that they can afford to pay you... etc...........
Edited by Blue Demon 2009-08-01 11:09 PM
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Visionary
Posts: 1324
So Cal | varyder - 2009-08-01 8:18 PM
Victory has a customer service line?
They have it but its broke, just like everything else victory has that is customer oriented. |
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Cruiser
Posts: 74
shakopee , Mn | Went to the online catalogue, and lo and behold the new center stand desc. says it fits all Visions.
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Cruiser
Posts: 204
guelph ontario | Center stand is not available however untill November. |
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Iron Butt
Posts: 742
North Orange County CA | Probie - 2009-08-02 6:06 AM
Center stand is not available however untill November.
Victory is gonna need a lottery system to keep people from killing each other to get the center stand.
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Iron Butt
Posts: 1158
Richmond, Virginia | Having read all of your posts, let me clarify my standing so that s o m e of you have a clearer picture.
I work with the public every day in a retail environment where our average customers are spending 3,000 and up for a purchase.
DO NOT assume that I dont understand patience, respect, and gratitude for others who do similar yet different CS work then I do.
The fact that I chose to CAP certain words in my post was for YOUR benefit since you cannot hear voice tone and inflection in typed
discussions. That in no way means that I spoke discourteous or disrespectful to her, nor did I hang up on her. In fact our
chat was quite pleasant through out its entirety. She apologized several times for not having those answers , BUT did end each of those
apologies with the repetitive statement " your dealer should have gone through their network blah blah blah" I understood
that she cannot be responsible for what she is taught about a product she "customer services". You are only as good as the knowledge you are given. I think some of you missed the point. It was NOT that she did not know the answer, (re-read original posting
and you will see that i stated, "I was ok with that" . The point of the post was the usefulness/uselessness of a department dedicated
to Customer Service, which actually offers little to no Customer Service. You know guys, it doesnt take a rocket scientist to understand that Polaris/Victory doesnt want to field GENERAL questions from John Q Public. That is a waste of their time, but when someone has gone through their dealer, and their "dealers network" <-- whatever the heck that is, and STILL HAS NO ANSWER for a technical question, to me (not a rocket scientist), this is precisely what a CUSTOMER SERVICE LINE is for.
Im pretty tired of the apparent problem we have with many things Made In America, great concept, good build, poor back up.
When American Made finally learns that future sales are always based on previous satisfaction and consumer happiness, more money will stay in this country instead of going to Japan/China and Bangladesh fyi I dont hang up on anyone, its not my style
Edited by VaParadox 2009-08-02 10:27 AM
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Visionary
Posts: 2027
Brighton, TN | Did he just hang up on me? Anyone? I think he did? Feeling so lonely and obsolete! Can I get a confirmation on whether or not he hung up on me? There's a dangling sentence and no Good bye, Have a nice Victory Day! What do you think, did he?
Oh, no he did'nt! That is not the way this works, capital letters and all, oh Stop the Yelling!! My sensitivity meter has now pegged and I must go back to the barn and reclaim some manhood. I know, I have a battery charger, hook it to two separate parts of my anatomy and wa-la I should be recharged.
But in all seriousness, BWAHHHAAHHHAAA, BBOOOHHHOOOO, Gurgling mass of drool. Kirk speak, "I (pause), I just have to make it (pause) a, a few more feet!" |
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Tourer
Posts: 548
Mount Vernon, WA United States | VaParadox - A couple of things sprang out from your post to me, that while I certainly can't help... I can provide a perspective..
- "BUT did end each of those apologies with the repetitive statement " your dealer should have gone through their network blah blah bla"
May be a requirement on her part. She's likely being monitored, that might be the requirement. It's not that she didn't understand that you already knew... She (or he) may not be allowed to say anything else. They may not be allowed to say "i'll look it up and call you back".. We are just guessing at the purpose.... Is it even really a "customer service" line? What is their reason for the line?
Which brings me to this... and again.. I don't know the answer... just offering another perspective...
"when someone has gone through their dealer, and their "dealers network"....... and STILL HAS NO ANSWER for a technical question, to me .....this is precisely what a CUSTOMER SERVICE LINE is for. " Operate phrase "to me" or to you..  The Customer Service line may be precisely to direct people to their Dealer. That may be the "purpose." So when someone calls, as many do, they are directed to someone who "should" be able to help. Remember the ONLY customers Victory has ARE dealers. We all are Customer of our dealers. Granted that's fuzzy... but it would be irresponsible for Victory to not have ANY contact line.... so... they set up a call desk with the express purpose of directing calls to the dealers.. This may not be the set up, but it sure seems like it for the past 8 years I have been reading about things on message boards and the few calls I made.
Again... what does this do for you.... nothing... Sorry... You still need an answer, or at least want one. I would call other dealers. We "web site" may not have any influence on more information being passed along, but if several Dealers (read Customers) call Victory and ask the same question... Eventually whatever it is will be passed to them. They are the customers that pay the bills. I know that's harsh... and again... it sucks to be frustrated... but it seems they are set up for customers to talk to dealers..
FWIW... there is one way to become a customer without buying a dealership. Buy stock. Even one share gives you a voice, although not a big one... it does put you in a better position to be listened to.
FYI and FWIW... I don't like the Victory service model. But... it is what it is... and who am I to argue with what allows them to build the best motorcycles around at a reasonable cost to us. They get their JD Powers awards in Customer Satisfaction... not Customer Service.. That's just fine with me... I'll take a better product over better service ANY day...
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Cruiser
Posts: 72
Newberry, Mi. | IMO, anyone who actually expect good C.S. is either very lucky or has their head.......buried in the sand. I don't think I have ever had a single CS experience that went well. All I expect of these, generally low paid employees, is to have my information passed on to someone who can help, or some kind of an issue number for reference later. |
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Cruiser
Posts: 72
Eden Prairie, MN | VAParadox.
I would still like to hear your fitment question. Do you want an answer, or just want to rant? |
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Tourer
Posts: 332
Dale, Indiana | Well I learned one thing.
If I ever call Victory I won't post it here!!
Some people spend so much time trying to read between the lines, they didn't read the lines. |
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Tourer
Posts: 548
Mount Vernon, WA United States | rainmaker - 2009-08-02 9:22 PM
VAParadox.
I would still like to hear your fitment question. Do you want an answer, or just want to rant?
+1 |
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Cruiser
Posts: 297
VA | Miles, I have heard this before, that Victory's only customer are their dealers. However, I think that even in this they lack good customer service skills. I have heard dealers complain that they can't get answers to their questions as well. Now, Victory is still a small company compared to let's say Harley Davidson. I wonder, is their customer service any better to the consumer? Curious to know the answer to that question. But, I will say, that customer serive reps should have some way of escalating the call, or getting someone to call them back. Even if that is getting a dealer to call them back with the answer. I have had recent issues with Comcast, which is a cable/internet company in my area. I think that they just want to get you off the phone in the hope that you won't have the follow through to call back. That is somewhat similar to what Victory does. Telling them to go through the dealer network is just a way of getting them off the phone.
I believe customer service is dead. The few times that I got good CS was when I talked to an individual that actually seemed to care, and he or she took some iniative to get my problem resolved. I think you are correct that Victory may have set that line up strictly to refer people to a dealer. Either way though, I would think Victory would want to try to improve this aspect of their company, if for no other reason to stand out from all the competition that is out there. |
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Visionary
Posts: 1324
So Cal | Let's face it, if it werent for the quality of their product, victory would be out of business by now. Considering the quality, I cant understand why they dont step up to the plate with the issues they do have? Offering a 5 year warranty SOUNDS good but we all know how they will find reasons not to honor it. I have called, emailed and written victory with negative results. Bottom line? The dealers are going to have to get together and make a stand. Vic say talk to your dealer, my dealers have other PROFITABLE lines and cant be bothered. If it were a high profile brand I would understand (dont agree, but understand) . They dont have the well known reputation to be pulling this kind of crap. Im not saying they should kiss ass, Im saying they should have someone at the corporate level that SOUNDS like they care. A company that hasd been in business for 100+ yaers can get away with it. A company with 10 years cant. Victorys following is so small the aftermarket manufacturers dont see a proft in catering to victoty buyers. Their product line will attract more business. which will increase the overall dissatisfaction with the service end of the company. More buyers= more dissatisfied customers. Something polaris cant afford. |
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Cruiser
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Eden Prairie, MN | Indiana RoadRunner - 2009-08-02 9:24 PM
Well I learned one thing.
If I ever call Victory I won't post it here!!
Some people spend so much time trying to read between the lines, they didn't read the lines.
I think everyone is reading and empathetic to the issue. But I think many of us are waiting for an an answer to a question that hasn't been asked.
Do we all agree the customer Service line doesn't give answers to consumers? Yes, I think so.
Do we all agree that Victory should improve communications to consumers AND dealers? Yes, I think so.
Do we all agree that continuing this thread is productive and rewarding? No, I don't think we all agree.
So, while we wait for Victory to read this and improve the Customer Service phone line, how about we ask questions that can be answered? How about that accessory question for starters? |
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Tourer
Posts: 520
Simi Valley, CA | And what about the VRA? You know, the Victory Riders Association..... Bought my Vic in March, have called twice about receiving the membership package.... nothing yet. Has anyone received this? If they could run it like the HOG organization I think we all would be much happier. These various Vic forums tell me more about the bikes than anywhere on the Victory web site. Maybe they should hire some of the people on here to help them out with Customer Service...... Nah that just wouldn't make sense....
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Tourer
Posts: 423
northwest florida | VRA has a membership package? I bought my Vision in Oct 08. I got a Tshirt from the dealer, 20% off accesories for 90 days and a pizza coupon. Never got anything from VRA. I do get promos from Polaris for snowmobiles. Living in Florida I am sure they will be handy to have. |
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Tourer
Posts: 520
Simi Valley, CA | From the VRA website:
YOUR VRA: MORE MEMBER BENEFITS, MORE REWARDS
The Victory Riders Association (VRA) continues to grow and evolve, and the value of a VRA membership is increasing dramatically with the introduction of new benefits Victory riders have asked for. VRA membership benefits now include:
* One year of Victory Roadside Assistance coverage to keep you rolling when the going gets tough. (Details below)
* A one-year (four issues) subscription to Victory Rider, the official publication of the VRA.
* Discounts of up to 30% on car rentals and hotel accommodations.
* A personalized VRA membership card and special new VRA lapel pin.
* VIP access to VRA events at rallies such as Daytona Bike Week and Sturgis.
* Total access to the official VRA website at
www.victorymotorcycles.com.
* Invitations to regional rallies, members-only promotional offers, and more!
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Cruiser
Posts: 81
Lynnwood, WA | Hmmmm.... That is VERY INTERESTING. We have purchased 3 Victory's (2 '04 Vegas's and 1 Vision) and have never received anything from the VRA. I take that back, we did receive 1 issue of the magazine, in early '05 or '06. Nothing since.
Terry |
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Puddle Jumper
Posts: 11
Las Vegas | I just want to recommend anyone that has a Vision question to give Bill Biler or Eric Minks a call at 702-440-6377. They are Victory Ambassadors and know everything about any Victory.
Thank you, Tina B |
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Iron Butt
Posts: 935
Rockford, IL | tinabattles - 2009-08-03 3:07 PM I just want to recommend anyone that has a Vision question to give Bill Biler or Eric Minks a call at 702-440-6377. They are Victory Ambassadors and know everything about any Victory. Thank you, Tina B Phone number comes back to the Arlen Ness dealership in Las Vegas? |
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Visionary
Posts: 8144
New Bohemia, VA | Lotzafun - 2009-08-03 5:17 PM
tinabattles - 2009-08-03 3:07 PM I just want to recommend anyone that has a Vision question to give Bill Biler or Eric Minks a call at 702-440-6377. They are Victory Ambassadors and know everything about any Victory. Thank you, Tina B Phone number comes back to the Arlen Ness dealership in Las Vegas?
tina stated in another post she works for arlen... |
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Visionary
Posts: 3006
San Antonio, TX | Tina,
Thank you for posting Eric and Bill's number. I am sure they would do everything they can to help.
In September of 2007 I was in San Jose, CA for some training and noticed that if I take off as soon as class is over, I could make it to Arlen's shop in Dublin before they closed. My wife and I arrived about 45 minutes before closing on a Thursday.
In that short time:
We met the manager
Discussed the reliability of a Freedom engine
Saw a warehouse with over twenty Visions in it (It was the Victory demonstration fleet)
Had my wife sit on a Vision. (And she approved of it by saying "Cool"
Then the manager opened up a shop door to reveal Arlen's Vision that he just rode to Sturgis the month before
Had my picture taken while sitting on Arlen's 2007-2008 Vision
Meet Cory Ness on the way to the elevator
and finally bought a few things before leaving the store.
The next day we repeated the 25 mile trip just to go back and buy a few more things from the apparel on the shelves.
As my wife said, "Those are nice people"
I will be in Las Vegas in the next 12 months and I look forward to meeting your staff.
Back in 2007 the local Victory dealer here in San Antonio was Ironhorse of San Antonio, they were rude and condescending when asked questions about the Victory's they sold. Rather then display any ignorance about the brand they once answered one of my questions with the remark, "What do you want to know that for?"
Its no wonder that Ironhorse of San Antonio is now out of business.
The Victory owners of San Antonio are now lucky to have a dealer that really understands customer service, Kent Powersports, Victory of San Antonio.
So, thanks for posting and keep up the good work!
(Arlens Vision Sept 2007.jpg)
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 Arlens Vision Sept 2007.jpg (79KB - 1 downloads)
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Cruiser
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shakopee , Mn | Bought my Vision in March, had Vra packet within 8 weeks.
You will not get anything unless your DEALER sends in the paper work. |
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Tourer
Posts: 332
Dale, Indiana | rainmaker - 2009-08-03 12:31 PM
Indiana RoadRunner - 2009-08-02 9:24 PM
Well I learned one thing.
If I ever call Victory I won't post it here!!
Some people spend so much time trying to read between the lines, they didn't read the lines.
I think everyone is reading and empathetic to the issue. But I think many of us are waiting for an an answer to a question that hasn't been asked.
Do we all agree the customer Service line doesn't give answers to consumers? Yes, I think so.
Do we all agree that Victory should improve communications to consumers AND dealers? Yes, I think so.
Do we all agree that continuing this thread is productive and rewarding? No, I don't think we all agree.
So, while we wait for Victory to read this and improve the Customer Service phone line, how about we ask questions that can be answered? How about that accessory question for starters?
To clear things up since I think I was misunderstood.
It seems if you have a problem with your bike ‘you're a whiner is some people's minds'.
It also seems if you expect common courtesy and help from the maker of the best bikes in American ‘you best not post that on this forum either because the Holier Then Thou crowd will make you out as being the problem and not Victory‘.
I deal with this crap everyday.
At age 50 I still remember when the Customer Was King!
When I bought things (such as gas and diesel fuel) I was treated like someone appreciated by business. I was talked to by a human, who by the way knew how to make change and look me in the eye like I was a real person.
Nowadays I have to deal with some stupid computer and when I make human contact it's with some valley girl or some nitwit with black hair and black lipstick (guys). They can't make change if I pay cash and they can't understand simple English. Plus, most of the time they get my order wrong.
Since I buy and sell a lot of things I deal with customer service people all the time. Most haven't a freakin clue what the heck they are doing. I figure most are there just to wear you down until you just say 'f-it!'
I also am on the other side. I have to meet someone else's time frame when it comes to furniture and kitchen cabinets. Many people think they are the only guy who's goods are on my trailer even if he's only getting 2. Plus, most people order tomorrow what they wanted yesterday.
Back to customer service.
I am sick and tired of being treated like I am the enemy by the very folks who need me to buy things from them so they can have a job (I am talking about the boss!). I am sick and tired of bad service, rude people, and goofballs who can't speak English.
I am sick and tired of how impersonal business transactions have become and how I am just a number on some damn computer screen.
I am sick and tired of crappy food, smelly people, and people who groom and dress like freaks we use to be scared by on Tales from the Tomb.
I am sick of apologizing if I need warranty work done on my car, truck or bike has a problem. I just bought it, I didn't build the sum-of-b!
As for a Victory's customer service.
It's not my problem the dealer knows more about lawn tractors and weed eaters. You folks at Victory gave them the damn franchise NOW FIX IT by answering the damn phone.
Thank you!
Edited by Indiana RoadRunner 2009-08-05 11:39 PM
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Visionary
Posts: 3006
San Antonio, TX | Timothy,
I get it, I really understand. I bought and paid for my Vision at probably the worst dealer in the country, Ironhorse of San Antonio. They were so bad that only seven months after I bought my Vision the snakes slithered out of business. Not a phone call, email or "going out of business" sale just locked the doors and poof they were gone! As you can tell by the post above they sucked.
In the mean time I visited Arlen's shop that took much better care of me "the customer" and a dealer in Austin that took better care of my Vision.
My new dealer Kent Powersports - Victory of San Antonio takes much better care of my Vision then even the shop in Austin. The people that work at VoSA all understand who make their paycheck good. It is people like us.
The VoSA staff has gone above and beyond the call of duty to make me a very satisfied customer.
Send me a PM or post the questions that you had about the parts here and I will ask my dealer to find out the answers. I feel that if anyone knows the answers at Victory they will find them and get you an answer. Also, I bet the Victory Ambassadors that work for Arlen can find out the answers as well.
I once ordered some gloves from Pure Polaris and they came in as two Left hand gloves. Plus, the gloves were different sizes!!! It took two phone calls to get the order straight and they sent the correct gloves. Can Victory do better? Yes they can!
As I have found out, there is a big difference in dealerships and many have a lot to improve on! |
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Visionary
Posts: 8144
New Bohemia, VA | are we still talking about Victory's customer service, or the lack thereof? Maybe a few complaints to the BBB may get some results, don't know. But posting fodder here on the forums doesn't do anything good for the cause except vent. If it did they would have changed a long time ago.  |
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Tourer
Posts: 411
Dallas, Texas | varyder - 2009-08-06 5:17 AM
are we still talking about Victory's customer service, or the lack thereof? Maybe a few complaints to the BBB may get some results, don't know. But posting fodder here on the forums doesn't do anything good for the cause except vent. If it did they would have changed a long time ago.
Also, if things are bad enough, perhaps a media contact would like to make a story of this. Just a thought.
Edited by iluvink 2009-08-06 8:34 AM
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Tourer
Posts: 332
Dale, Indiana | Best thing about this website is…..
I can learn about updates, recalls and tricks to fix minor issues.
BECAUSE
1. Victory has only sent me one notice of a recall.
2. My dealer never knows of anything unless I tell them (Much to their annoyance).
My bike compared to many hasn't had much problems. She runs like a dream and is always on standby for when I crank the throttle.
Dealer issues are a pain though.
Every warranty repair requires 2 to 3 trips and they have top read the same repair manual I have to figure out many things.
Just like my radio.
Latest undated Version is 5.13a, I have 4.13 and I seemed to have annoyed my dealer by knowing that. However, my driver output for the intercom/CB seems to have lowered it's volume. When I plug into my rear (passenger) outlet the sound level is GREAT!
They said my ground wires on my intercom wiring harness is open and looks like it is shorting somewhere. Of course, even though I got it from Victory I have to foot the $200.00+ bill to replace it because accessories (even Victory's) are not under any warranty.
So I guess I may have to spend the money and find out that may not be the problem with the volume level.
Maybe the radio update may help? But, why did it go down!!!??
I use to set the CB and intercom at about 50% and now it's wide open and still to low. Pee's off my wife when I keep going HUH!
Don't get me wrong. I like my dealer guys, they are really nice. But, it seems since Victory isn't their biggest line (sports bikes are) it isn't their concern. Sports bikes guys will buy every piece a cloths and coats they can find, and will spend big $$$$ to add 2 horsepower to their little rockets.
That all being said.
You couldn't pry my Victory Vision from my hands! She is mine and she is cool and she is mine and she will stay!
BTW I saw 4 black Visions this week while traveling.
That was me on the COOL Cherry Vision dressed like a yuppie waving across the Interstate. Wife says I act like I saw my long lost brother when I see a Victory Vision rider.
Edited by Indiana RoadRunner 2009-08-06 8:53 AM
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Tourer
Posts: 520
Simi Valley, CA | I called Victory today and asked about my 'membership package'. They said that they will request it 'again' and 'talk to their manager about it'. We will see.... I will let ya'll know if/when it arrives.
Tim |
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