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Puddle Jumper
Posts: 34
| Has anybody had any experience with them , have vision lowers ordered on june 2 and still no delivery , have spoke on phone and e-mail and was told multiple times , they will ship but still nothing . Send emails daily and now no response ? Paid on pay pal and wonder if I should try and get payment back. |
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Visionary
Posts: 3773
Pittsburgh, PA | well i bought from them 1.5 years ago, and my service was Grade A.. but in your case you are talking about 1.5 months now....... |
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Cruiser
Posts: 251
Mechanicsville, VA United States | Something must be wrong with Will! He's a great guy and would never do anything shady. Keep trying Kjb... |
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Tourer
Posts: 416
Prairie City, IA United States | I had a similar experience with Will. He is a very good vendor but probably a bit disorganized. The product is worth the wait.
Daily emails and phone calls is a bit much. Try every few days in an email. He hasn't forgotten you. |
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Visionary
Posts: 2300
Georgia, west of Atlanta | He got my custom luggage rack done in about a month. Great work and product. Don't know what may be holding up your order......... |
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Cruiser
Posts: 74
Navarre, FL | I placed an order back in May and it still hasn't shipped. He is having some issues, I hope he gets everything back on track soon. |
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Visionary
Posts: 4278
| Get your money back and look on ebay or another sealer |
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Puddle Jumper
Posts: 34
| He's got some cool stuff , just have to wait it out I guess. |
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New user
Posts: 1
| I have been waiting since December on approx. a $400 order. I have written it off as a bad business deal, but I haven't forgotten it. Looking forward to seeing the vendors at the AVR. |
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Cruiser
Posts: 178
LaGrange, GA | That really sucks. When I ordered my uppers and lowers dude e-mailed me within about 10 minutes letting me know he had some at the powdercoater so it would take a day or two to get them shipped out. In a day they were shipped out. I hope all is well with him and he manages to get the shit together. |
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Tourer
Posts: 599
New Mexico | BrandonM7 - 2013-07-13 10:05 PM
When I ordered my uppers and lowers dude e-mailed me within about 10 minutes... In a day they were shipped out.
Same here. Quick, professional, good quality.
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Visionary
Posts: 1632
Jasper, MO | kjb - 2013-07-13 5:25 AM
Has anybody had any experience with them , have vision lowers ordered on june 2 and still no delivery , have spoke on phone and e-mail and was told multiple times , they will ship but still nothing . Send emails daily and now no response ? Paid on pay pal and wonder if I should try and get payment back.
Will is good people and I've been pleased with his parts and service. He recently posted on the VMC with an apology and an explanation of why he's been slow getting things out recently. It has to do with a 17 month long divorce proceeding and his kids. In that post, he asked for patience and time to get his business rolling again.
It's frustrating waiting on stuff, but if you can, you might give him a chance.
Ronnie |
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Cruiser
Posts: 188
Tifton, GA | I talked with Will at the S.E. Victory Rally in June. He is having problems due to the divorce, but had part of what I wanted with him. He shipped the rest in a timely manner. I am very happy with his products and service. |
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Cruiser
Posts: 178
LaGrange, GA | rdbudd - 2013-07-14 12:10 PM
kjb - 2013-07-13 5:25 AM
Has anybody had any experience with them , have vision lowers ordered on june 2 and still no delivery , have spoke on phone and e-mail and was told multiple times , they will ship but still nothing . Send emails daily and now no response ? Paid on pay pal and wonder if I should try and get payment back.
Will is good people and I've been pleased with his parts and service. He recently posted on the VMC with an apology and an explanation of why he's been slow getting things out recently. It has to do with a 17 month long divorce proceeding and his kids. In that post, he asked for patience and time to get his business rolling again.
It's frustrating waiting on stuff, but if you can, you might give him a chance.
Ronnie
I appreciate you making that post, and I'm sure he would as well. I hate for anyone to have problems like that, especially involving their kids. I hope it all works out well. |
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Cruiser
Posts: 219
Pittsburgh, PA | I placed in order with him last year. he emailed me and told me that some stuff was being delayed due to chrome shop problems. I waited and about 2 weeks later I got his shipment. He threw in an extra flag pole topper and apologized for the delay. It was just a small gesture and I had already ordered two of them but the fact that he threw in an extra (different model) showed me that he is a stand up guy. Give it time and maybe drop him another message. |
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Puddle Jumper
Posts: 34
| Another 2 weeks past and no delivery,was told by email item was shipped on 7/15/13 . But still nothing,is it long enough yet ? |
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Iron Butt
Posts: 721
| Many here know I don't like Will's prices or more correctly his excuses for his prices but I have never seen him screw someone around by lying about making a delivery or by saying something is shipping and it doesn't. The way I see it if his personal problems are affecting his business then if he wants his business to flourish he needs to either concentrate more on the business or allow someone to come in and handle things for him to maintain his standards of service. This past winter while I was in the middle of doing a production run of the jet exhaust tips I had several problems with my elderly parents health to deal with that kept delaying finishing the production run so after all the machining was completed I turned the project over to Jon at Witchdoctor Billet Specialties so that he could not only finish everything but handle distribution as well. The lesson I learned is to never be afraid to step away from something and hand it over to someone more qualified to deal with it rather than to continuously issue empty promises on delivery. That said, and seeing that Will isn't the type to allow someone else to run his business so he can deal with his personal problems, I would simply give him the benefit of the doubt and allow an extended time to receive your parts. |
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Puddle Jumper
Posts: 37
Dayton, OH | I bought some heel blades from him a couple of summers ago (WHOOA, didn't pay $200!?!? dam, inflation is a mother) and he delivered them quickly. He also said he was working on a passenger back rest that never materialized (correct me if I'm wrong). He seems well intentioned but his execution is lacking IMHO. Must be a one man show and can't keep life from interfering with business!?!? I hope he can pull it together; seems to have nice product but a bad reputation is hard to overcome |
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Cruiser
Posts: 162
Extreme Southern, AZ United States | Just got a rack for my 13, and it's really good looking and it was delivered quite speedily, Nothing but props from me for them. |
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Cruiser
Posts: 277
Apopka, FL | I chatted with Will this week on FB. He is a very stand up guy but he is being buried alive with his drawn out divorce. He gets his girls 50/50, and playing cook, nurse, dad, house keeper, laundry, he is just overwhelmed. I suggested that he may want to turn down orders, but he says he needs the cash flow. He is being forced to sell his home now also, and that is just one more headache; packing, keeping the home in "show" condition. He will never do any of you a bad deal, just a slow deal right now. If you like his products and aren't in a hurry, wait him out. If you can't wait, I'm sure he'll understand. |
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Puddle Jumper
Posts: 30
Scottsdale | I got a powder coated rear pulley from him. No problem. We spoke on the phone and he told me how long it would be pretty much right on schedule. I live in AZ and ride year round so I understand people that have a riding season want their bikes done and on the road. Wishing Will the best |
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Iron Butt
Posts: 691
Manchester, CT | I ordered upper and lower deflectors from Cycleops/Will on Friday. Today the USPS delivered them. Great service from a great guy! |
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Cruiser
Posts: 157
| I've gotten stuff from him and never had a issue
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Cruiser
Posts: 177
Fredonia, WI United States | I have gotten stuff from him in the past (pre-divorce?) and had the best customer experience possible. Wil is a good guy. Just seems like a bad situation right now. Sorry to see him go through that. |
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Tourer
Posts: 323
N. Miami, Florida | Hi guys, it's been a long time since I've been able to find the time to login here due to all the crap that's been thrown on my plate for the last 18 months. Being a one-man show who does the work of three on a daily basis is bad enough, but when you get thrown into the pot also be mother, housemaid, laundry person, and then have to deal with lawyers and courts and an ex who is a psychopath not to mention an undiagnosed full-blown narcissist, then and only then can you begin to understand What the last 18 months of my life has been like. Add to that someone who is stolen probably a few hundred thousand dollars from you out the back door of the last four years, major life a living hell do to their lies and deceit, and tried to steal both of your businesses and got away with one of them, then you might start to believe this nightmare I have been living. I had her throwing out of the house on restraining order for almost 8 weeks for full custody of my children early in the springtime, that alone put me so far behind that I just now finished playing catch up on orders. Because that all caused me to lose track of stock and run out of stock on some parts and there in lies why there were some delays on certain parts. Most don't understand that my hands touch virtually every part that goes out my door and that is why my quality level is second to none. To make matters worse she forced a sale on the home that I and my children been in for 12 years. I had to be at the house for every single showing because I had to keep my bedroom locked because she was stealing things like documents and personal belongings from my personal space. I had to be here for inspections and all the other little bullshit things that go along with selling a house. Then add to that the fact that I needed to go out and find a new home in a route to put over my children's head in the midst of taking care of running two businesses, a four bedroom house, children in school, then children in the summer when it wasn't fair to them to drag them to my shop every day. The past three weeks I have been spending my weekends doing garage sales and cleaning out the clutter from this house because my ex was also somewhat of a pack rat, a borderline hoarder so to speak. It has been an absolute nightmare trying to pack this house and be prepared to get out of here in 12 days. To make matters worse the mortgage is delayed on the new home that I've purchased of which I also plan on closing my shop and moving the business back into my home, my garage, so that I can be there from my nine and 11-year-old daughters 50% of each week. My life is been a living hell, with no time to actually have a life for myself, but you know what? When God gives you lemons you make lemonade. I've got about 25.55 gallon drums in the backyard, anybody want some?
All I can say is I've been knocked down to the floor several times in the last 18 months but I am a survivor and I am climbing back to my feet each and every time. What do I need from you guys right now? I need all the support you can give me not to mention all the orders that you can send my way to help me get back on top and put Cyclops back to the position that it has always had for the last 7+ years, unparalleled customer service and products that are superior to virtually everything else available on the market. I have also absorbed several price increases that I have gotten from both machine shops and finishers, especially chrome, And very soon I will need to revamp the website and raise prices otherwise I'm going to be losing money. My ex did the website so now that's one more thing I have to deal with is new expense of either paying a web designer, or learning how to do it myself. I've learned how to build websites as I had to do from my other business, which is the brokerage company. However CycleOps is so much more intense due to the severe number of products that I make as well as carry from other people that the thought of the time I need to put into that makes my head spin.
All I can say in closing is that I have really missed interacting and chatting with all of you guys in here for the last year plus and I will be back on a regular basis soon when I get into the new house, the shop all settled in and my daughters mental and emotional health stable and grounded the way they deserve. I appreciate all of your support, and Especially of those who have chiming in here in my defense and have explained the ugly situation that I've been dealt but that I'm dealing with.
Thank you for taking the time to read this lengthy post. |
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Tourer
Posts: 447
Cleveland, GA | CycleOps - I absolutely love my chrome uppers and lowers on my black '08 Vision. Had someone looking at them today who said they would be the next purchase for his '11 Vision. All the best, brother. |
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Tourer
Posts: 323
N. Miami, Florida | Cool, thanks! :-) |
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Cycleops service