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Puddle Jumper
Posts: 16
Grafton, Oh | The dealer I purchased my Vision from installed a reverse kit and will not replace the panels they ruined. I need pics of dealer installed reverse to show the owner what it should look like.
Find my pics here
http://www.thevog.net/forum/thread/18343/i-need-vision-help-reverse...
Edited by Chief 2013-05-11 8:55 PM
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Cruiser
Posts: 209
| I think street eagle has reverse on a 13 vision |
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Iron Butt
Posts: 785
Mt. Vernon, WASH. | Contact your States A.G. Office for consumers and tell your innept 'dealer' that you have and they should look forward to a call or visit This is NOT a time to pussyfoot around, they hosed it, they better eat it! End of story- |
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Iron Butt
Posts: 1066
Peru, IN | I'd hold off on the Attorney General for a bit. Try MaVic corporate first (district rep?). If they don't get things fixed, then maybe the AG. As long as it's just a cosmetic issue, give the system a chance to work. If it's a mechanical issue, press harder. It sucks but at least you can still ride while someone's figuring out what to do. |
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Iron Butt
Posts: 1109
| Monkeyman - 2013-05-12 5:04 AM I'd hold off on the Attorney General for a bit. Try MaVic corporate first (district rep?). If they don't get things fixed, then maybe the AG. As long as it's just a cosmetic issue, give the system a chance to work. If it's a mechanical issue, press harder. It sucks but at least you can still ride while someone's figuring out what to do. I would give MaVic first shot at this too but only up to a point. If you don't hear from them within three days then contact youR A.G. |
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Iron Butt
Posts: 1066
Peru, IN | That sounds fair. I could even see giving them a week, not forever. |
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Iron Butt
Posts: 1109
| Monkeyman - 2013-05-12 6:23 AM That sounds fair. I could even see giving them a week, not forever. I would be interested in MaVics response, if any. The one time I contacted them about a dealership issue they told me they don't get involved in their franchise dealers issues. I was dumbfounded. |
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Puddle Jumper
Posts: 16
Grafton, Oh | Ma Vic said it is all on the dealer. I need some ammo to show the dealer. I sent them pics from the net and they said "those are factory installed". So I want dealer or owner installed pics to show him. Any pics would be greatly appreciated. |
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Iron Butt
Posts: 1109
| Chief - 2013-05-12 6:59 AM Ma Vic said it is all on the dealer. I need some ammo to show the dealer. I sent them pics from the net and they said "those are factory installed". So I want dealer or owner installed pics to show him. Any pics would be greatly appreciated. Technically it is on the dealer but Vic could get involved. It's the lack of care from the factory that Victory needs to address, not only in your situation but across the board. The most successful car and motorcycle manufacturers insist their dealers take a look at the larger picture. |
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Puddle Jumper
Posts: 16
Grafton, Oh | Vic did call them but it didn't seem to do any good. I asked the very nice lady "shouldn't they hold their dealers to a higher standard?" She said they do but wouldn't give me a email to send the pics to. The dealer said they would replace one of the panels because they followed the given templates. I need to prove the hack of a mechanic didn't do that. So I need as many pics as possible. They hadn't installed one before so they don't know what it's supposed to look like and the hack threw away the evidence. |
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Iron Butt
Posts: 1109
| Victory could get a bit more involved if they wanted too. They could request a meeting between yourself, a Victory rep and the dealer and resolve this. |
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Visionary
Posts: 1365
Central Maryland | Go back the the stealership; take one of the new Vic's for a test ride; then swap out the panels with your ride; and then return the test ride. Then go cut the new panels yourself.
Dealer wants to screw you? Screw him back... I say! 
Edited by willtill 2013-05-12 7:59 AM
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Puddle Jumper
Posts: 16
Grafton, Oh | Unfortunately it is a 2012 blue. None on the floor. I need either pics or the templates to prove to them they screwed it up. Visually looks like crap, you would think that would be enough. |
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Iron Butt
Posts: 880
Orlando, FL | Ma Vic really guys? And where does one get that number? Personally I don't have time to wait. Ma Vic could be 6 freaking months. Take pics, document everything, and tell them the next call will be from your attorney if this isn't fixed ASAP! |
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Puddle Jumper
Posts: 16
Grafton, Oh | Their number is on the website. It will cost more for the hour of time for the attorney than to just purchase the panels. The sales manager said he will get them for me for dealer cost. Yes there is princable involved, but at what cost. |
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Iron Butt
Posts: 1066
Peru, IN | There's another solution. Ride around with the crappy panels for a while. Every time someone tells you how bad they look, let them know the story (briefly). Make sure you're honest and don't put anything personal into the story. Just a simple, "I had Dealer X install the OEM reverse option on my bike and you can see what a hack job he did on the panels.". Don't say they're a bunch of crooks or how you'd like to get back at them. Assuming the dealer is local, they'll hear about it eventually. Maybe they'll man up once they do. Of course, I'd still talk to a Vic rep first. |
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Iron Butt
Posts: 785
Mt. Vernon, WASH. | Ah yes! Put it on the riders Jungle Telegraph too- more than one business had either made major changes or gone under from 'I tell two friends, and they tell two friends...'
Again, contact your A.G.s Office, you pay their salary and they do work for you, also contact the local TV stations with a Consumer advocate segment.  |
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Iron Butt
Posts: 691
Manchester, CT | I've taken several shots of my installed reverse kit (this was installed this week). I'm at lunch for Mom's Day right now but will post them. Looking at your pix the dealer butcher your's. with my install it looks like it came out of the factory. Another path of recourse is the MVD. |
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Iron Butt
Posts: 691
Manchester, CT | Darn dislexia .... DMV |
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Iron Butt
Posts: 691
Manchester, CT | Darn dislexia .... DMV |
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Iron Butt
Posts: 1066
Peru, IN | Not just dyslexia but some sort of seizure issue. You must have hit the Submit button more than once.  |
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Iron Butt
Posts: 691
Manchester, CT | Here are the photos my reverse kit installation. If you need other angles/photos just let me know. Note - The shot from above - left side of the bike/reverse motor color black, is reflecting onto the chrome rear panel. Look closely and you will see that the panel matches the contour of the motor perfectly.
http://shutterpro.smugmug.com/Other/Reverse-Kit-Installed-on-2013/2... |
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Puddle Jumper
Posts: 16
Grafton, Oh | Thank you so much street eagle. I am going to email the link to the owner and sales manager. I hope it does the trick. Once again thank you so much! |
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Puddle Jumper
Posts: 23
Longmont, CO | I'll try and attach a few pics here for you. If it doesn't work I'll head over to the VOG.
Nope. Going to the VOG for you
Edited by TheMike 2013-05-12 7:04 PM
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Iron Butt
Posts: 691
Manchester, CT | Hey Chief...its my pleasure. Please let me know if you need anything else |
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Puddle Jumper
Posts: 48
Cicero, Indiana | Hey Chief if you get a chance post a couple of pictures of what they did and how bad I would like to see it. Good luck |
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Puddle Jumper
Posts: 16
Grafton, Oh | I put a link to another forum as the pics were too big for this site.
http://www.thevog.net/forum/thread/18343/i-need-vision-help-reverse...
Edited by Chief 2013-05-12 8:59 PM
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Cruiser
Posts: 188
Tifton, GA | I bought my kit from a guy that bought it from a dealer going out of business. It had the panels with the kit so mine are a perfect fit, but don't think they will help your case. See if the dealer will get that kind panels if still available. |
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Puddle Jumper
Posts: 16
Grafton, Oh | Thank you all for your input. The dealer is buying me the panels. I will cut them myself. |
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Visionary
Posts: 1365
Central Maryland | Chief - 2013-05-13 6:17 PM
Thank you all for your input. The dealer is buying me the panels. I will cut them myself.
That is good news. Seems he "caved" a little for you. |
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Puddle Jumper
Posts: 16
Grafton, Oh | New panels arrived today. Anyone have the templates? I am going to attempt to make my own templates if I am unsuccessful in finding or getting them from Ma Vic. |
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Puddle Jumper
Posts: 16
Grafton, Oh | I have pics of the proper cut out, marked on the back of the panels
(IMG-20130527-00092.jpg)
(IMG-20130527-00093.jpg)
Attachments
----------------
 IMG-20130527-00092.jpg (60KB - 1 downloads)
IMG-20130527-00093.jpg (64KB - 1 downloads)
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Tourer
Posts: 499
Chattanooga, TN | Now that looks way better!
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