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Puddle Jumper
Posts: 19
| OK, just to start, I own 2 Victory bikes and I LOVE them both. I have an '06 Ness Jackpot and a '10 Ness Vision.
Is Polaris/Victory just this bad all of the time with their customer service? I have never really needed them before, but now that I do, they do not respond to me or the situation. I am in business and I can't imagine letting things festering the way that they are and on top of that, showing ZERO regard for my safety. I think it is time to contact a lawyer and the NHTSA to file a complaint as it could end up saving someone's life. |
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Visionary
Posts: 3773
Pittsburgh, PA | Kawasaki and honda is the same way... they dont deal with customers 1 on 1... |
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Puddle Jumper
Posts: 19
| Well I wouldn't buy a Honda or a Kawasaki, but at least HD will address the issue with the owner of the bike, not hide behind the dealer. It is total BS. There is an obvious Lemon Law or Breach of Warranty issue here and you would think that they would want to deal with the customer directly and promptly as I do in my business to do damage control. |
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Visionary
Posts: 1290
Ruskin, Fl | What's wrong with the bike? |
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Puddle Jumper
Posts: 19
| I have lost rear brakes 13 times in the last 3 weeks, everytime besides one, all they do is bleed the brakes. I would understand having to to do that once or twice, but to try that 12 times and for the dealer to tell me Victory will not authorize anything else is BS. I figured it is better for Victory to deal with me and my bike now than my wife after she us a wifow because of the brakes. |
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Puddle Jumper
Posts: 19
| After she is a widow because of the brakes. |
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Visionary
Posts: 3773
Pittsburgh, PA | what year is your bike? that sucks about the rear brakes..
I know in PA there is NO lemon law on motorcycles.. =( |
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Puddle Jumper
Posts: 19
| the Vic that I am having the problem with is a 2010 Ness Vision. In MD where the bike is registered the Lemon Law applies to motorcycles upto 24 months old and the bike was 22 months old when the problem arose. In all honesty I could go the Lemon Law route or the Breach or Warranty route but I would rather Victory just step up to the plate and treat this issue with the seriousness that it deserves. Nothing more, nothing less. I have had to rent vehicles, take cabs, etc. However, if Victory would just give this dealer the tech support it needs besides "just bleed the brakes" I wouldnt be so mad. The dealer is really trying to resolve the issue but it seems like Victory is burying their head in the sand!
By the way I see that you are from Pittsburgh, I was originally, South Hills and a diehard Steeler fan!!!! |
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Visionary
Posts: 3773
Pittsburgh, PA | i personally would hire a lemon law lawyer asap because you are way to close to NOT having that as a option and then you loose all your ground you stand on.. i have a friend right now going through a lemon law on his New car here in pa and for cars they only give you 1yr or 12k mile which ever comes first! So for you to have 24months thats great! The lemon law process takes 7-8 months on average. I know you want the bike fixed.. But that aint happening so what other options do you have right now in a Very short time period... (weeks until no more lemon law protection!) When the factory has to come down on the dealer for not fixing it right then maybe the dealer will learn.... i doubt victory is Not helping the dealer. its probably the dealer not asking for help or not following the right procedures.. when i had a 08 vision i had issues with it stalling and my dealer wasnt to proud to call and ask for help.. Hell i was there as they talked back and forth over the phone.. they even did something where they were able to plug into my bike and upload the info to the tech over the phone! So im really wondering if this is more or less falling on your dealer.... |
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Puddle Jumper
Posts: 19
| Arkainzeye - 2012-07-30 9:05 PM
i personally would hire a lemon law lawyer asap because you are way to close to NOT having that as a option and then you loose all your ground you stand on.. i have a friend right now going through a lemon law on his New car here in pa and for cars they only give you 1yr or 12k mile which ever comes first! So for you to have 24months thats great! The lemon law process takes 7-8 months on average. I know you want the bike fixed.. But that aint happening so what other options do you have right now in a Very short time period... (weeks until no more lemon law protection!) When the factory has to come down on the dealer for not fixing it right then maybe the dealer will learn.... i doubt victory is Not helping the dealer. its probably the dealer not asking for help or not following the right procedures.. when i had a 08 vision i had issues with it stalling and my dealer wasnt to proud to call and ask for help.. Hell i was there as they talked back and forth over the phone.. they even did something where they were able to plug into my bike and upload the info to the tech over the phone! So im really wondering if this is more or less falling on your dealer....
The lawyer was contacted today which is why I know the MD law. It's not my style to go this route. I just want my bike fixed. The lawyer is overnighting papers for me to sign which I should have tomorrow. I know in my business i would NEVER allow somebody so unhappy with my service to go this long without me contacting them. Besides that he wants to file with the NHSTA in case this is an ongoing issue and hopefully prevent people from getting killed. |
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Visionary
Posts: 3773
Pittsburgh, PA | I respect you for what your doing. if anything people like you may force a recall to be released or at least a service bulletin.. youve given them more than a fair chance to repair it.... Now you just have to protect yourself! |
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Tourer
Posts: 466
Grand Cane, LA | Personally, I would have switched dealers. There is no way after the second time would I believe that they had qualified mechanics working on your bike. Brakes are not that complicated including linked ones like our bikes have. They could have easily replaced every part of your brake system under warranty other than the pads which are considered normal wear items. Your lawsuit may end up being directed to the dealer only. |
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Visionary
Posts: 4278
| How do you know your dealer is helping you. Are you sitting in the office when he calls victory.
I have read to many guys that get the brush off by the dealer. I am one and when I told him I would ride the 30 miles to the corporate office and talk to them he changed his tune. Now I walk in and they bend over to help me. |
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Visionary
Posts: 3773
Pittsburgh, PA | johnnyvision - 2012-07-31 7:45 PM
How do you know your dealer is helping you. Are you sitting in the office when he calls victory.
I have read to many guys that get the brush off by the dealer. I am one and when I told him I would ride the 30 miles to the corporate office and talk to them he changed his tune. Now I walk in and they bend over to help me.
+1 |
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Cruiser
Posts: 154
Cabot Arkansas | My wife's 2009 Vision has lost the rear brakes 4 or 5 times in the last couple of years.They replaced the master cylinder once and bleed the brakes the other times,so far the rears are working since the last bleed.I know I read a thread here or on the vmc about replacing the rear brake line for a complete fix .If I remember it seems the line was somehow allowing air into the system without leaking fluid . |
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Visionary
Posts: 1350
| Since I bought my '99 I would 99% of the problems have been the dealer. If you had a Ford or Chevy with the same problem would you keep taking it to the same dealer?
I have had great dealers over the years except for the one I bought the '99 from. He wasn't real bad but finally closed the whole business even the NAPA store and used car repair section.
When I talk with my dealers at the time I pick up my bikes they have almost always said, "Victory covered it. Have a safe ride." The only conflicted was the extended warranty company on the '09 pulley and when I talked to them they changed their minds and covered everything except the $25 deductible.
Of course there was the owner that went through 3 or 4 rotors then a great mech figured out the guy was forgetting to remove his disc lock. O.o No it wasn't me.
Over the years the biggy has been the dealer not doing the proper paperwork to satisfy Victory. they say it takes 5 hours and the book says 3 hours but the good dealers show to Victory it really does take 5 hours and then Victory covers it. Way too many dealers want to sell but not do the paperwork.
A man has to do what a man has to do. |
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Cruiser
Posts: 62
San Diego, CA | Victory Customer Service (or should I say "lack of" is really that bad. I have had several issues since buying my bike in Jan. and my Dealer has even been ignored by Polaris/Victory. They also ignored my emails, and had a terrible time finding someone on the phone that had any knowledge whatsoever about their products.
I had to finally file a BBB Complaint online for Polaris/Victory to finally acknowledge my Dealer and myself, but still working my heated seat issue, and now I'm working the issue of completely crazy readings on the Electronics Package (i.e. fuel gauge, mpg, miles to go, low fuel light coming on when I still almost 3 gallons left, etc, etc). Another BBB Complaint is in the works.
If you look on some other websites/blogs/forums, you'll find a lot of these issues/complaints.
Edited by Strike 2012-08-03 12:29 PM
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Visionary
Posts: 4278
| You have to do it often but go to Vic face book page and do a post. Yes they will delete it but keep it up and if there is a enough of them some might do something.
Face book only has a million people on there at any given minute so Vic doesn't want any bad post |
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Victory Customer Service