SYNSTR - 2012-05-24 10:33 PM So, now's the time to put the big key in the dealer and contact your A.G. s Office or your lawyer about this. It's obviously a warranty issue and the dealer will be compensated by the factory for the repairs so it would seem to behoove him to do a rapid and accurate repair to keep a customer happy. Might remind him that one P.O.ed ex customer can sink his little bike store in nothing flat, it's like the commercial 'you tell two friends, and they tell two friends....' happened in Everett to a guy who was a crackerjack KAW guy but cheezed off a lot of customers (including me) and he went right on the 'jungle telegraph' next thing you know, he wasn't doing any repair or new sales and KAW Finance came and took back all the bikes and parts and it was 'so long Gervasis' bikes', wanna rent a new, vacant dealership/repair shop in a good location? Stop bending over!

 I couldn't agree more, I ran new car dealers for years and there's nothing better nor worse than word of mouth.

xsubrider - 2012-05-24 10:43 PM No word from the dealer yet. I figure it will take a while because I'm low priority. He was kind of bothered that I had already contacted Victory. I told him it was because I'm tired of engine and bike problems so I was stating my position to Victory.

Don't let it bother you that it bothers them, you're the customer.  Maintain a positive relationship with them though. Give them no reason to say you're not cooperative, you just want your bike fix in a timely manner, you paid for it.  Also, you shouldn't be a low priority, I don't know why you would be any less than anyone else.  I had a wrench take care of my bike, my GL1200 and I gave it to him late in November, expecting it back in a few weeks. I called to check on it and he said around February.  I tell him, no, now, please, I thought I made that clear.  He assumed I wouldn't ride it again until spring time and told him, wrong answer.  He got it fixed by early January, because he did have a backlog, he still didn't believe I would ride it in the winter.  Persistancy pays off, always ask when can you check on it again next, and if they say they're having problems with Polaris/Victory, talk to the person they are talking to directly and get it from them.  I won't say the dealer will outright lie, but they don't get all the information they should sometime.  I was told once that something wasn't covered under warranty but they would humor me and check while I waited, and it was.  Another time on another issue they told me they wouldn't cover it.  I called directly and asked them why.  They gave me a professional answer that I understood.  Stay a part of the process.