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Puddle Jumper
Posts: 20
| On a trip from Mass to Florida, I recently broke down in Rhode Island. It felt like a clutch slip when I went to pass a car, so I pulled over and heard a loud klanking noise. Had the bike towed to the dealer where they took it apart and found that something broke in the transmission and damaged the gears. Covered under extended warranty but parts are not available to Jan 2012. Only have 17,000 mile on the 2008 tour and have never exceded 2,600 miles on oil changes and only used Victory oil. A little disappointed to have such a major problem with so little mileage especially having followed the oil change recommendations so closely. MOM's South has been fantasic in handling problem and addressing all my concerns. |
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Visionary
Posts: 8144
New Bohemia, VA | Ray - please keep us posted to what it is. I've rolled over 100,000 on mine and have abused the snot out of it through hard shifts and 5,000 mile oil changes and it is still rock solid. Yours may have uncovered something we need to look for. Hope it is fixed quickly and you're back into the wind...sorry...
Ride hard, ride long, ride safe!!! |
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Tourer
Posts: 444
Bay of Gigs, WA | Don't tell ridingcowboy. |
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Cruiser
Posts: 81
Salinas, Ca. | rainryder - 2011-10-21 5:24 PM
Don't tell ridingcowboy.
I can see it already.. Cheapass transmissions, cheapass gears, cheapass, cheapass, cheapass.... Xsept i ferguot two mispall everithign!  |
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Cruiser
Posts: 161
Oregon. | LOL.... |
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Cruiser
Posts: 111
Salina, KS | Parts not due until Jan 2012, why? That seems like an awfully long time waiting on a component for a 3 year old bike. |
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Tourer
Posts: 444
Bay of Gigs, WA | Cheapass UPS, FedEx & USPS. |
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Visionary
Posts: 2118
Pitt Meadows, BC Canada | tonyj - 2011-10-21 5:58 PM Parts not due until Jan 2012, why? That seems like an awfully long time waiting on a component for a 3 year old bike. Long wait because it 'just doesn't happen!' - and no one is ready for it .... |
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Tourer
Posts: 554
2 mi from Jim Beam n KY | Wow!! Maybe that's a worse case scenario! Good luck and keep up posted! |
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Cruiser
Posts: 273
Midlothian, Va. | varyder - 2011-10-21 8:13 PM Ray - please keep us posted to what it is. I've rolled over 100,000 on mine and have abused the snot out of it through hard shifts and 5,000 mile oil changes and it is still rock solid.Cheap ass oil filter
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Visionary
Posts: 8144
New Bohemia, VA | I'm cheap aus to take so long to change the oil - my guess is, and it is a guess because of not looked at the blow of the transmission, that a snap ring came off and put the gears in disarray.
The long wait, as it was mentioned, it just don't happen, and they do other things in the winter to get the spring flood going.
An old time story of a rolls royce differential going out. The man took it to the rolls dealer and had it replaced. The rolls being an older model made the man feel obligated to pay. The dealer refused to take his money saying the company took care of it. The man still wanting to pay, wrote a check for the amount he felt it would cost and sent it to RR. He got a letter back with the check stating they could not take the money, as there was never a recorded failure of a differential on a rolls. Anyway, too bad they didn't have forums back then, as someone would have told and RC would have said "Cheap A$$ Rolls".
Edited by varyder 2011-10-21 8:48 PM
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Visionary
Posts: 2118
Pitt Meadows, BC Canada | varyder - 2011-10-21 6:48 PM An old time story of a rolls royce differential going out. The man took it to the rolls dealer and had it replaced. The rolls being an older model made the man feel obligated to pay. The dealer refused to take his money saying the company took care of it. The man still wanting to pay, wrote a check for the amount he felt it would cost and sent it to RR. He got a letter back with the check stating they could not take the money, as there was never a recorded failure of a differential on a rolls. Anyway, too bad they didn't have forums back then, as someone would have told and RC would have said "Cheap A$$ Rolls". And of course a BENTLEY is just a CHEAP ASS ROLLS ... |
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Cruiser
Posts: 81
Salinas, Ca. | LMAO............ You bunch of CHEAPASSES are cracking me up!!! |
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Visionary
Posts: 3773
Pittsburgh, PA | its the $60 Victory CHEAPASS oil change kit that did her in ! lol Cheapass over priced oil..... (kidding) |
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Iron Butt
Posts: 1109
| rainryder - 2011-10-21 7:24 PM Don't tell ridingcowboy. +1 |
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Iron Butt
Posts: 804
Perry Hall, MD | Bummer!
Good news is that it happened at the beginning of the trip and the failure didn't cause an accident while you were passing.
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Iron Butt
Posts: 741
Central New York | There is no excuse for a three month wait for transmission parts. To me, three months is akin to unavailable and voids their side of the warranty agreement. I would be at the state Attorney General's office demanding that at the very minimum I get a 'loaner' Vision until mine is ready. I believe the AG would agree that it violates the basic tenants of a 'warranty'. Polaris would certainly have a hard time claiming the had a 'run' on transmission parts.
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Iron Butt
Posts: 785
Mt. Vernon, WASH. | Seems like either very lame, or non existant customer support from the factory, did your call go to a customer service center in Mumbai?, I would expect them to overnight freight a new replacement tranny to where the bike is resting and have the broken one sent back for examination, pay for the labor involved (or send a factory trained mechanic) and all at no cost to you since it sounds like it's under warranty and a pretty serious failure of a major assembly-
It also sounds like a good way for the word to get around the riding community on the 'jungle telegraph' that, true or not, POLARIS could give a crap less about you or your bike or their parts reliability after they've cashed your check |
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Puddle Jumper
Posts: 20
| It seems that the 3 to 4 month delay is for the 2nd and 3rd gears. All other parts are reaily available. It maybe because mine is a 2008 and the transmission has changed with the new easier to find neutral. (never had problem finding mine). Also the drive belt had a notch in it, the replacement is not available until nov 18th. They did call to offer me winter storage at a discount, I refused. |
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Visionary
Posts: 3773
Pittsburgh, PA | Id be upset if i was making payments on a bike that couldnt be ridden due to a lack of parts. at least the season is coming to an end if you live up north. unlike if this was the beginning of the season..... either way, Not acceptable. and they "victory" should know this. |
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Iron Butt
Posts: 785
Mt. Vernon, WASH. | 3 to 4 months for 2nd and 3rd gears!!??!! What are they doing? having them hand filed by some creaky old guy in England?? Sounds like someone is shovelling hot coals up your....er butt. If you haven't contacted the Better Business Bureau in Clear Lake, the Iowa State Attorney Generals Fraud Division, and every newspaper and bike magazine you can get an e mail address to, you should!! I'll bet you spent around $23K for your 850 lb. dust catcher didn't you? and the best they can offer is to pay $120 in storage fees?? LAME LAME LAME!!!!
As I've recommended before is when I decide to 'stir the pot' I use a big outboard motor this treatment is unconscionable from a 'responsible' corporation.
If I was in POLARIS Customer Relations, I'd be all over the phone trying to help you out, one good recommendation is fine, negative statements made public on how poorly you were treated has closed more than one set of factory doors. The good will and every appearance of trying to good deeds to keep a customers loyalty will more then offset the cost of an entire engine/tranny. Send them a copy of Twisted Sisters 'we're not gonna take it anymore' |
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Tourer
Posts: 494
Akron Ohio area | I had a VW Rabbit Diesel that blew an engine within the first 5,000 miles.
It took them a month to get me a new one.
The second engine blew within the next 5,000 miles and it took VW 3 months to get me a new one.
The only good thing was that the last time I heard about that car it had over 120,000 miles on it.
They didn't offer me a loaner car either time. |
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Tourer
Posts: 444
Bay of Gigs, WA | SYNSTR
3 to 4 months for 2nd and 3rd gears!!??!! What are they doing? having them hand filed by some creaky old guy in England?? Sounds like someone is shovelling hot coals up your....er butt. If you haven't contacted the Better Business Bureau in Clear Lake, the Iowa State Attorney Generals Fraud Division, and every newspaper and bike magazine you can get an e mail address to, you should!! I'll bet you spent around $23K for your 850 lb. dust catcher didn't you? and the best they can offer is to pay $120 in storage fees?? LAME LAME LAME!!!!
As I've recommended before is when I decide to 'stir the pot' I use a big outboard motor this treatment is unconscionable from a 'responsible' corporation.
If I was in POLARIS Customer Relations, I'd be all over the phone trying to help you out, one good recommendation is fine, negative statements made public on how poorly you were treated has closed more than one set of factory doors. The good will and every appearance of trying to good deeds to keep a customers loyalty will more then offset the cost of an entire engine/tranny. Send them a copy of Twisted Sisters 'we're not gonna take it anymore'
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+12 on that! I say, "OCCUPY POLARIS!!!" |
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Cruiser
Posts: 94
milwaukee wisconsin | SYNSTR - 2011-10-22 6:07 PM
3 to 4 months for 2nd and 3rd gears!!??!! What are they doing? having them hand filed by some creaky old guy in England?? Sounds like someone is shovelling hot coals up your....er butt. If you haven't contacted the Better Business Bureau in Clear Lake, the Iowa State Attorney Generals Fraud Division, and every newspaper and bike magazine you can get an e mail address to, you should!! I'll bet you spent around $23K for your 850 lb. dust catcher didn't you? and the best they can offer is to pay $120 in storage fees?? LAME LAME LAME!!!!
As I've recommended before is when I decide to 'stir the pot' I use a big outboard motor this treatment is unconscionable from a 'responsible' corporation.
If I was in POLARIS Customer Relations, I'd be all over the phone trying to help you out, one good recommendation is fine, negative statements made public on how poorly you were treated has closed more than one set of factory doors. The good will and every appearance of trying to good deeds to keep a customers loyalty will more then offset the cost of an entire engine/tranny. Send them a copy of Twisted Sisters 'we're not gonna take it anymore' wow are you for real |
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Iron Butt
Posts: 785
Mt. Vernon, WASH. | My Mother raised ugly kids, not stupid ones-this seems like a classic case of 'screw that guy, throw him a small bone and he'll shut up' If you don't stand up for yourself and your interests, who in hell will????
I don't know about you, but if I'd put out over $20 grand for something that has a catstrophic failure that quickly, I'd be madder than a wet hen! If you have enough resources to say 'ah well, stuff happens'- I'm not that well of financially.
And yes. I'm as real as the Rocky Mountains |
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Cruiser
Posts: 111
Salina, KS | Working for a midwest CAT dealer on the engine side, I know time-to-time there are defects found in a batch of parts & they have us pull those from inventory, thus creating a void where the updated haven't shipped & the old are no longer on the shelf. But 3 months seems like an extremely long time even if the above scenario happened. A local rider has been waiting for 3 weeks now on a back-ordered engine component from Vic. Another buddy waited 2 weeks for H-D to ship engine parts for his '09 Ultra....seems like an industry issue, not just with Vic. SYNSTR's approach may work, as the squeaky wheel often gets the grease & there is also something to be said for customer service as well. |
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Cruiser
Posts: 102
Cary, NC | After we had our 2011 VV for six weeks, I was riding and the low oil pressure light came on. I called the dealer and they came and picked it up and took it back to the shop. 15 days later I had it back. They said it was a crushed O ring in the engine. No engine damage but they did have to tear the engine down. Had many heated calls to Polaris customer service. Call the customer service number and ask for Monte. We had our warranty extended to 5 years, got saddlebag lines, and got a trunk liner. Still doesn't replace the 15 days of almost perfect riding weather.
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Tourer
Posts: 494
Akron Ohio area | Having worked for Ford Motor Company I know that parts shortages do exist.
How would you like to send home 4,000 assembly plant employees because you don't have a fifty cent "widget" in stock? |
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Major Transmission failure